The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Very happy with the products, unfortunately the carrier was not the most delicate as 2 pots were completely broken.
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Response from tompress.com
Hello, I'm sorry to hear that, but please send us the information directly by e-mail: [email protected] or by phone +33563714499 or via the website https://www.tompress.be/PS-contact.aspx. Please feel free to take one or more photos of the damage and attach them to your e-mail. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Tompress is a serious company. The people I talk to on the phone are very nice. The products are beyond reproach. A small hitch: the frying pan I bought recently is a bit sticky.
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Response from tompress.com
Hello, Thank you very much for your positive comment.... A little advice for your cast iron pan: don't hesitate to recaulk the pan so that it no longer sticks, and repeat the operation if necessary. If it helps, here are some tips on how to proceed: https://www.tompress.com/A-10001130-culotter-un-ustensile-en-fonte.aspx Sincerely yours.
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Verifizierter Käufer
Rating: 4 out of 5
Very courteous, good delivery service
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
Jars do not seal on sterilization
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Response from tompress.com
Hello, what do you mean? Please contact our customer service to clarify the use of these jars and find a suitable solution. You can contact us on 05 63 71 44 99 or [email protected] or via the website: https://www.tompress.com/PS-contact.aspx. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
I had to phone to receive my order because more than a week after ordering I had not received any information. The plancha has a shock in a corner and the oil dispenser is missing which was missing when I ordered and I have no information on when I will receive this missing item. I remain more than skeptical about the future of my future purchases from you. In the meantime
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Response from tompress.com
Hello, We apologize for the inconvenience. The oil spray will be sent to you free of charge as soon as production is complete, as agreed during your telephone conversation. For the plancha, we require the delivery note containing your reservations to the carrier so that we can take the necessary steps. Best regards.
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Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
good value for money.
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Acheteur Vérifié
Rating: 4 out of 5
Package very well packed. Fast delivery. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
I liked the speed of delivery..... I didn't like the fact that there was no bolt on the tap step.
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Acheteur Vérifié
Rating: 4 out of 5
Good telephone reception Good product Very average carrier delivery
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Rating: 4 out of 5
fast delivery perfect
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
1 broken pot
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Response from tompress.com
Hello, We're sorry for the inconvenience. Did you send the photo to our customer service department as agreed during your telephone conversation? Please remember to quote the file number in your e-mail: 29105. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Item corresponds to expectations.
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Acheteur Vérifié
Rating: 4 out of 5
Very happy with my purchase. Quick receipt of the order. And above all, very good packaging of the product received in impeccable condition.
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Acheteur Vérifié
Rating: 4 out of 5
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Rating: 4 out of 5
no comment, everything's fine
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Acheteur Vérifié
Rating: 4 out of 5
Descriptive choice
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Acheteur Vérifié
Rating: 4 out of 5
Hello Tompress, Fully satisfied with the order. Mission accomplished for you as a salesperson. Compliments to your two switchboard operators (Samantha and Sophie) for their welcome and competence. JMM Photo.
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Acheteur Vérifié
Rating: 4 out of 5
as requested
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Acheteur Vérifié
Rating: 2 out of 5
More than five months between order and delivery - that's not serious!
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Verifizierter Käufer
Rating: 2 out of 5
Unfortunately only 2 stars, order on 10.04 partial delivery mid-June, rest is no longer available (can happen). No information from seller. The whole thing could have been processed much faster. Product is of good quality.
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Response from tompress.com
Hello, we apologize, we will do our best to keep you informed. Yours sincerely.
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Acheteur Vérifié
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Good product and fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
everything looked perfect!
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Acheteur Vérifié
Rating: 4 out of 5
Very nice wine brick, but the cork is very difficult to use.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Fast, impeccable delivery A little disappointed by the quality of one of the 2 products (spindle drive shaft)
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Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery time thank you for accepting a payment by cheque for this purchase because the elderly have difficulties to make payments by Internet too many steps are done or to be done by Internet cordially
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Acheteur Vérifié
Rating: 4 out of 5
Hello, Finally, if you add up the price of the jars + the capsules and the shipping, at 1 it's the same price as in supermarkets. Thanks for the good customer service.
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