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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2 and 4 stars
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Rating: 4 out of 5
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Rating: 2 out of 5
Two weeks after receiving a French fry dryer with photo evidence of defects and a request to replace the product, no return from your after-sales service. TOM PRESS, are you serious?
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Response from tompress.com
Hello, The elements received have been communicated to the manufacturer in order to find solutions. The file is in progress and is being followed up under reference 28882. Best regards.
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Rating: 4 out of 5
punctuality in delivery and speed of shipment (good product) kind regards
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Rating: 4 out of 5
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Rating: 4 out of 5
The appliance is perfect, but far too large for our consumption. This is due to a misjudgment on our part. We used it once. Would it be possible to exchange it for a smaller appliance of the same brand? Thank you for your reply. Best regards.
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Rating: 4 out of 5
Time between order and delivery too long
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Rating: 2 out of 5
I used to buy Reber brand bags, with which I was very satisfied. These have been replaced by the Tompress brand. I thought they were identical and that only the brand had changed (same packaging, same sizes, etc.). Unfortunately, the ones I received are much thinner. I hope they won't pierce over time. I also doubt that the
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Rating: 4 out of 5
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Rating: 4 out of 5
The color of the ribbon was slightly different from the photo.
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Rating: 4 out of 5
exactly what I expected from the product
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Rating: 4 out of 5
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Rating: 4 out of 5
Hello, after two months of waiting due to a stock shortage I have received the loaf pan and it's great, it was worth the wait, thank you very much.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Contactable, friendly, competent and attentive sales team. A pleasure!
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
good-quality unit. Suction is consistent. Be careful with semi-soft foods such as buns... you have to stop before the suction is finished, otherwise you'll end up with a patty. But we ask it to vacuum...
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Response from tompress.com
Very good advice
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Rating: 2 out of 5
I am really disappointed not deep enough and therefore not much stuffing I took back my board
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Response from tompress.com
Hello, Are there any other models that might suit you? You'll find the whole range here: https://www.tompress.com/CT-1927-machine-a-pates-laminoir-et-moule.aspx Best regards.
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Rating: 2 out of 5
Ordered in early January, delivered in April. When ordering, you are given a delivery time of 3 or 4 days.
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Response from tompress.com
Hello, We apologize for the fact that the restocking delay was exceptionally longer than initially expected. We are doing our utmost to rectify the situation. Best regards.
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Rating: 2 out of 5
A much too long wait and a lack of communication. Ordered in November, with a promise of Christmas delivery. Result: received in April, without any compensation.
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Response from tompress.com
Hello, Due to the current situation with raw materials, including wood in your case, we were unable to meet the deadline initially set by the manufacturer. We apologize for this exceptional delay. Yours sincerely
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Rating: 2 out of 5
Ravioli roll ordered on 8/12/21 and received on 8/04/22, i.e. a 4-month delay with no communication... It's a shame, it gives a bad image when in the end there are no problems with the product. There are things to review...
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Response from tompress.com
Hello, The tracking is updated daily on the site to allow you to follow the progress of your orders and the replenishment times. We apologize for the delay and will try to improve the communication of tracking information. Best regards.
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Rating: 2 out of 5
Order received 4 months later
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Response from tompress.com
We understand your dissatisfaction with the delay in the production of this wooden article and hope that things will get back to normal as soon as possible. Kind regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
Except for the delays if not that's fine!
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Rating: 2 out of 5
The item ordered arrived, very well packaged, but 3 months after the expected date without having received a message from you. I was the one who, worried, initiated the e-mail.
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Rating: 4 out of 5
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Rating: 4 out of 5
positive reception
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Rating: 4 out of 5
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Rating: 4 out of 5
Good value for money Fast delivery
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Rating: 4 out of 5
Fast delivery
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Rating: 2 out of 5
I haven't been able to use it properly - I've given up on the lung, which is much too pink to use with one hand and hold the bottle with the other if possible - I'm willing to turn it upside down because I can't do anything with it
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Response from tompress.com
Please contact our customer service department on 05 63 71 44 99 or by e-mail: [email protected]
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Rating: 4 out of 5
Hello, I'm very satisfied with my purchase. I'd been looking for one for a while, but I didn't know it existed electrically. I've already made escalettes thanks to this person who gave me the recipe, a small drawback is that the recipe is not in French. Best regards,
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Response from tompress.com
Hello, I'm sorry, I'll send you the French version immediately by e-mail. Best regards.
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Rating: 4 out of 5
Very good experiences with the company tompress it should be more noted the diameter of all grills meat grinder and other parts that if installed
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Rating: 4 out of 5
Out of the entire order, one item listed on the site could not be delivered, but its replacement by another was arranged by telephone. Very good initiative from Tompress, everything went well.
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Rating: 4 out of 5
Complete book and commentary.
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Rating: 2 out of 5
We received the order 3 months later, which was far too long.
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