The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
A much too long wait and a lack of communication. Ordered in November, with a promise of Christmas delivery. Result: received in April, without any compensation.
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Response from tompress.com
Hello, Due to the current situation with raw materials, including wood in your case, we were unable to meet the deadline initially set by the manufacturer. We apologize for this exceptional delay. Yours sincerely
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Acheteur Vérifié
Rating: 2 out of 5
Ravioli roll ordered on 8/12/21 and received on 8/04/22, i.e. a 4-month delay with no communication... It's a shame, it gives a bad image when in the end there are no problems with the product. There are things to review...
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Response from tompress.com
Hello, The tracking is updated daily on the site to allow you to follow the progress of your orders and the replenishment times. We apologize for the delay and will try to improve the communication of tracking information. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Order received 4 months later
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Response from tompress.com
We understand your dissatisfaction with the delay in the production of this wooden article and hope that things will get back to normal as soon as possible. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Except for the delays if not that's fine!
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Acheteur Vérifié
Rating: 2 out of 5
The item ordered arrived, very well packaged, but 3 months after the expected date without having received a message from you. I was the one who, worried, initiated the e-mail.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
positive reception
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Good value for money Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
I haven't been able to use it properly - I've given up on the lung, which is much too pink to use with one hand and hold the bottle with the other if possible - I'm willing to turn it upside down because I can't do anything with it
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Response from tompress.com
Please contact our customer service department on 05 63 71 44 99 or by e-mail: [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I'm very satisfied with my purchase. I'd been looking for one for a while, but I didn't know it existed electrically. I've already made escalettes thanks to this person who gave me the recipe, a small drawback is that the recipe is not in French. Best regards,
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Response from tompress.com
Hello, I'm sorry, I'll send you the French version immediately by e-mail. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very good experiences with the company tompress it should be more noted the diameter of all grills meat grinder and other parts that if installed
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Acheteur Vérifié
Rating: 4 out of 5
Out of the entire order, one item listed on the site could not be delivered, but its replacement by another was arranged by telephone. Very good initiative from Tompress, everything went well.
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Acheteur Vérifié
Rating: 4 out of 5
Complete book and commentary.
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Acheteur Vérifié
Rating: 2 out of 5
We received the order 3 months later, which was far too long.
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Acheteur Vérifié
Rating: 4 out of 5
Sponsorship that didn't work out
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Fast and correct service
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Acheteur Vérifié
Rating: 4 out of 5
Order a little long due to an item being out of stock. An information e-mail would have been welcome. Otherwise, the fact that my order was sent in a single parcel was very much appreciated.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Well packed parcel, fast delivery. Product conforms to my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Verifizierter Käufer
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Delivery correct and in good condition
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Acheteur Vérifié
Rating: 4 out of 5
Speed
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Acheteur Vérifié
Rating: 4 out of 5
arrived in very good condition, super packaging. nothing to complain about, well done to you.
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Acheteur Vérifié
Rating: 4 out of 5
as serious as ever
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Acheteur Vérifié
Rating: 4 out of 5
the professionalism of your consultant
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Verifizierter Käufer
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
The packaging for my order was huge!! for 6 faisselles!!! Don't you look at the economy of cartons?
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Acheteur Vérifié
Rating: 4 out of 5
Satisfactory product descriptions and formality of order dispatch appreciated. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
satisfied with delivery and product
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
I find that the Madoline ménagère with tray is not really suitable for making French fries. Disappointed with this purchase
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Response from tompress.com
Hello, the mandolin's function is to cut into slices or julienne and sticks of 5 mm square, perhaps a French fries cutter would be more pleasant for you. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Delivery impeccable nothing to criticize I find the device noisy and ble and but a little too flour despite the large grid
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Acheteur Vérifié
Rating: 2 out of 5
The sterilizer arrived with a broken handle. A shame.
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Response from tompress.com
Hello, We apologize for the inconvenience. Did you report it to our customer service? Could you please send us an e-mail with one or more photos of the damage to [email protected]? Best regards.
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