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A
Rating: 4 out of 5
Nice product, but if you put in 5l of water, when you boil it and put in spaghetti-type pasta ... the water and foam overflow!
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
Disappointed by the wait of the delivery and disappointed by you because once you received your payment the remainder does not concern you any more 15 days to have my order whereas was to be delivered in 2 days site not serious
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Response from tompress.com
Hello, Our apologies for the delay. The 4.5 mm grid was not available in stock, which delayed the dispatch of your order. Yours sincerely
A
Rating: 4 out of 5
Delivery a little slow but very good products
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
very good quote
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A
Rating: 4 out of 5
product meets my expectations
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Out of 20 capsules used, 3 are already non-compliant.
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Response from tompress.com
When you feel resistance, don't force it any further. Best regards.
A
Rating: 4 out of 5
Product delivered quickly: to date, the vats have been filled with apple juice for cider (3 x 60-liter vats) and have given full satisfaction in the first few days of fermentation. It remains to be seen how they will hold up over time and how they will be used when bottled.
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A
Rating: 4 out of 5
Spotless; item as described and well packaged.
Fast delivery
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Fast delivery
A
Rating: 4 out of 5
I should have been delivered a day earlier, but the post office had a problem.
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A
Rating: 4 out of 5
Excellent delivery, but I'm a bit disappointed with the tool.
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A
Rating: 4 out of 5
It's a shame that the perforations on the press tank have not been deburred.
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A
Rating: 2 out of 5
Just take a look at the e-mail exchange we had with v ogre customer service
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A
Rating: 4 out of 5
Fast delivery, satisfied with the product, nothing more to say.
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A
Rating: 4 out of 5
The item is fully compliant and obviously of good quality, but there is a big problem with the packaging, which was not very tidy and so the item arrived with these bumps, which is a shame.
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Response from tompress.com
Hello, Sorry, did you take a photo of your parcel? If so, please e-mail it to [email protected]. Best regards.
A
Rating: 4 out of 5
I find my parcel without being warned in front of my door before I had received an email that there was a delivery problem then nothing and this is not uncommon this is not the first time and we can make claims the post office does not take into account I know that it is not the fault of Tompress
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A
Rating: 4 out of 5
everything was perfect except for a broken bottle.
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A
Rating: 4 out of 5
perfect product, corresponds to my expectations. the delivery was not made in the requested relay point, I had to recover my parcel in another relay point which was rather far from my home.
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Response from tompress.com
Hello, This can happen when the chosen relay point is overloaded or no longer accepts parcels. La Poste redirects the parcel to the next available relay point and updates the tracking which can be consulted online. Best regards.
A
Rating: 4 out of 5
The book is too complicated
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A
Rating: 4 out of 5
Very good value for money. You should have more spare parts.
Just a small remark: a more secure payment by card would be great.
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Just a small remark: a more secure payment by card would be great.
Response from tompress.com
Hello, Our payment solution is highly secure and complies with all French and international standards. Sincerely yours.
A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
Fast, order-compliant delivery. Good technical advice over the phone. Thank you very much.
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A
Rating: 4 out of 5
Everything is perfect
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A
Rating: 4 out of 5
delivery times longer than announced this is not a criticism but an observation cordially yours
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A
Rating: 4 out of 5
Dommage pas de notice en Français pour le pasteurisateur
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Response from tompress.com
Hello, I apologize for this oversight and will send it to you immediately. Best regards.
A
Rating: 4 out of 5
Fast, trouble-free delivery
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A
Rating: 4 out of 5
It's a shame the unit isn't fitted with a thermostat and supplied with instructions.
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Response from tompress.com
Hello, We apologize for this oversight. The instructions were sent to you last week by e-mail. Kind regards.
A
Rating: 4 out of 5
Perfect delivery of material. No problems with assembly. However, some of the fixing screws used in the wood were found in the packaging due to insufficient pre-fixing. None were missing, but I think it would be a good idea to draw the customer's attention to this problem. Sincerely René Sibourg
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A
Rating: 4 out of 5
I would have liked to have been informed of the absence of a product which delayed my delivery, supposedly within 48 hours, I had to send a message to find out what was going on.
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A
Rating: 4 out of 5
Hello, the tap was missing as shown on the photo on the Tompress website. I have received the 30l keg with the fermentation kit inside. Sincerely Didier RICHARD 06.11.34.95.17
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Response from tompress.com
Hello, the faucet can be ordered as an accessory, and several models are available. Which tap did you order? The 10 or the 15 mm outlet? Best regards.
A
Rating: 2 out of 5
Order received with a completely shattered cardboard box fortunately nothing was missing but the packaging leaves something to be desired.
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Response from tompress.com
Hello, We apologize for the inconvenience. We can open a claim with the postal services if necessary. Best regards.
A
Rating: 4 out of 5
Fixing opening too small and foot height too short - can't fit containers underneath.
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 4 out of 5
fast delivery
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A
Rating: 4 out of 5
Parcel received with a hole in the box, which did not damage the grater.
The grater works well, but it's really low and not very stable. It needs to be fixed to the floor. The solidity of the unit needs to be assessed over time. I think the set is a bit expensive for its quality.
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The grater works well, but it's really low and not very stable. It needs to be fixed to the floor. The solidity of the unit needs to be assessed over time. I think the set is a bit expensive for its quality.
A
Rating: 4 out of 5
Very good item, fast delivery. Just need a little recipe with the package... But that's just a personal opinion...
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A
Rating: 4 out of 5
problem on order, fast resolution.
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A
Rating: 4 out of 5
Small hitch during delivery: Tompress doesn't give tracking details, except when I ask them. Then the deliveryman's bulletin gives me a delivery day, but nothing has been received. Finally I find out that the deliveryman has passed the goods on to another deliveryman, who has finally delivered in good order. All's well that ends well, and the merchandise is perfectly fine.
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