Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 561 published reviews
5 17,1k 79% 4 2 842 13% 3 709 3% 2 412 2% 1 519 2%

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 2 and 4 stars

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G
Genevieve C.
Rating: 4 out of 5
following a purchase from 28/01/2026
Super material
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N
Nadine B.
Rating: 2 out of 5
following a purchase from 28/01/2026
I did not receive my entire order and after contacting for the next steps, I have been waiting for a response since 02/02.
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Response from tompress.com
Hello,
Thank you for your feedback.
The necessary actions have been taken by our customer service with the reshipment of the missing product. We apologize for the inconvenience.
Best regards,

Customer Service
Tom Press
C
Charlyne B.
Rating: 2 out of 5
following a purchase from 27/01/2026
Invoice sent to the delivery address while not registered at that address
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E
Evelyne C.
Rating: 4 out of 5
following a purchase from 26/01/2026
-
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J
Joseph C.
Rating: 4 out of 5
following a purchase from 26/01/2026
Very satisfied
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Response from tompress.com
Hello,
We are delighted that you are very satisfied with your experience.
We look forward to assisting you with your next order.
Best regards,

Customer Service
Tom Press
J
Jacques D.
Rating: 2 out of 5
following a purchase from 15/01/2026
The package was ripped open and patched up by the postal services. After verification, the package was complete. Packaging too weak for the weight of the package.
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Response from tompress.com
Hello,
Thank you for your feedback and we are sorry for the condition of the package upon receipt.
We take your comment into account to improve the quality of our packaging.
Best regards,

Customer Service
Tom Press
N
Nadine L.
Rating: 4 out of 5
following a purchase from 26/01/2026
Order received quickly and in line with my expectations
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C
Cyril C.
Rating: 4 out of 5
following a purchase from 13/01/2026
Very good
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Response from tompress.com
Hello,
Thank you for your feedback.
We will be happy to assist you again with your next order.
Best regards,

Customer Service
Tom Press
C
Cyril M.
Rating: 4 out of 5
following a purchase from 19/01/2026
Product matching the description.
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Response from tompress.com
Hello,
We are pleased that the product meets your expectations.
Looking forward to seeing you again for your next order.
Best regards,

Customer Service
Tom Press
G
Gérard G.
Rating: 4 out of 5
following a purchase from 16/01/2026
Good quality of the product
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Response from tompress.com
Hello,
We thank you for your feedback on the quality of our products.
Looking forward to seeing you for your next order.
Best regards,

Customer Service
Tom Press
A
Alain Q.
Rating: 4 out of 5
following a purchase from 22/01/2026
Good processing of the order But the package was opened during transport, luckily the cooking plate was not taken. I contacted customer service, no possibility to report it, only a complaint was suggested.
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J
Jean-Pierre B.
Rating: 4 out of 5
following a purchase from 22/12/2025
perfect quality of products correct delivery times
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Response from tompress.com
Hello,
We are delighted that your delivery was received well and quickly.
See you very soon for a new order.
Best regards,

Customer Service
Tom Press
I
Ivan T.
Rating: 4 out of 5
following a purchase from 19/01/2026
Good equipment received on time.
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Response from tompress.com
Hello,
We are pleased that the equipment meets your satisfaction and that the delivery has lived up to your expectations.
See you very soon for a new order.
Best regards,

Customer Service
Tom Press
L
Lydie J.
Rating: 2 out of 5
following a purchase from 19/01/2026
Hello, I am annoyed because the merchandise has arrived but I have a problem with it. I have asked questions to the return service and I am waiting for a response. So I cannot give a review today!
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Response from tompress.com
Hello,
We confirm that the reported problem has already been resolved by our after-sales service.
Best regards,

Customer Service
Tom Press
C
Claude A.
Rating: 4 out of 5
following a purchase from 13/01/2026
well delivered quickly
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Response from tompress.com
Hello,

Thank you for your positive feedback.
We are glad that your delivery was well received and quick.
Best regards,

Customer Service
Tom Press
J
Jean-Louis B.
Rating: 2 out of 5
following a purchase from 15/01/2026
No worries about the product. Small joke However, the box (small size) was open, no tape on the opening. The product could have fallen.
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Response from tompress.com
Hello,

Thank you for your feedback and we are pleased to hear that you are satisfied with the product.
We do take note of your comment regarding the received package being open and the absence of tape.
Please excuse us for this inconvenience.
Best regards,

Customer Service
Tom Press
W
Wenceslas B.
Rating: 4 out of 5
following a purchase from 15/01/2026
Very satisfied
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G
Gilles T.
Rating: 4 out of 5
following a purchase from 06/01/2026
Careful shipping but a bit long
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B
Bernard F.
Rating: 4 out of 5
following a purchase from 26/12/2025
Perfect
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J
Jacky S.
Rating: 4 out of 5
following a purchase from 08/01/2026
very well
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Response from tompress.com
Hello,
We are delighted that your experience went well and we hope to have the pleasure of seeing you again for your next order.

Best regards,
Customer Service
Tom Press
P
Pascale B.
Rating: 4 out of 5
following a purchase from 02/01/2026
the 2nd my order has arrived complete
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Response from tompress.com
Hello,

We are glad that your experience went well and we hope to have the pleasure of seeing you again for your next order.

Best regards,
Customer Service
Tom Press
P
Pietro V.
Rating: 4 out of 5
following a purchase from 03/01/2026
Fast shipping, delivery delayed due to weather. Part conforms to the description!
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Response from tompress.com
Hello,

Thank you for your feedback.
We are also pleased that the part meets your expectations.
We hope to see you again for your next shopping experience.

Best regards,
Customer Service
Tom Press
A
Alain G.
Rating: 4 out of 5
following a purchase from 04/01/2026
I only received my package on Tuesday, January 13. It was supposed to arrive on Wednesday, January 8, but the snow and the hackers from La Poste delayed the delivery. Package arrived in very good condition.
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Response from tompress.com
Hello,

We are happy to hear that your package arrived in very good condition, despite the delay.

Best regards,
Customer service
Tom Press
J
Jean-Michel A.
Rating: 4 out of 5
following a purchase from 04/12/2025
Order a bit long
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B
Bernard C.
Rating: 4 out of 5
following a purchase from 30/12/2025
Very good
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B
Benoit P.
Rating: 4 out of 5
following a purchase from 26/12/2025
Nickel article, but the paint is too thick and unnecessary on the flambadou
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L
Luc B.
Rating: 4 out of 5
following a purchase from 25/12/2025
Very good site
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B
Bénédicte V.
Rating: 2 out of 5
following a purchase from 14/12/2025
My package announced as delivered, I only received it 3 days later!
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J
Janvier L.
Rating: 2 out of 5
following a purchase from 24/12/2025
My order concerned a 7cm filter and I received an 8cm filter, please check the requests!
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J
Jacques R.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good
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J
Jean-Francois V.
Rating: 4 out of 5
following a purchase from 24/12/2025
Very good material, impeccable.
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C
Christian D.
Rating: 4 out of 5
following a purchase from 27/10/2025
With a lot of delay but it arrived thank you
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S
Sophie B.
Rating: 4 out of 5
following a purchase from 12/12/2025
Fast order and careful shipping. Product matches the description and also the photo (important when choosing color)
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G
Gérard F.
Rating: 4 out of 5
following a purchase from 19/12/2025
Very satisfied with my order
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E
Evelyne S.
Rating: 4 out of 5
following a purchase from 03/11/2025
Order received within the expected time... article conforms to the order
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G
Georges F.
Rating: 4 out of 5
following a purchase from 18/12/2025
Very good product meets my expectations
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D
Didier R.
Rating: 2 out of 5
following a purchase from 17/12/2025
I did not receive the correct part.
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J
Joelle C.
Rating: 4 out of 5
following a purchase from 15/12/2025
Speed of shipping Perfect packaging I recommend
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B
Bruno T.
Rating: 4 out of 5
following a purchase from 04/08/2025
Well received.
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M
Marc A.
Rating: 4 out of 5
following a purchase from 16/12/2025
Perfect
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