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A
Rating: 4 out of 5
Item conforms . Very well packed. No delay in delivery. Would recommend.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 375 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Product conforms, delivery on time. Only one regret, the French instructions are not supplied with the product, you have to call customer service to receive them by email ... these instructions should be systematically supplied with the product!
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A
Rating: 4 out of 5
delivery date announced, not respected (received the next day)
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A
Rating: 4 out of 5
Rien a redire c'est tres bien continuez comme ça
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A
Rating: 4 out of 5
2nd purchase of the same product, and disappointed with the quality of this product compared to the 1st. It's crude.
No impact on its effective use.
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No impact on its effective use.
A
Rating: 4 out of 5
Disappointed with the product too long to heat on induction
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Response from tompress.com
Hello, Could you please tell us what was in the sauté pan and the heating time observed? Have a nice day.
A
Rating: 4 out of 5
CLEAR
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A
Rating: 2 out of 5
Rozell pancake rake: Really average quality, the handle of the Rozell (pancake rake) is not straight, and does not fit together well. 10 Carnex bags for ham mould with red edging: Poor quality ham socks, better quality from the competition, almost the same price. I would not recommend this type of item.
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A
Rating: 4 out of 5
Due to a stock shortage the delivery time has been postponed but the article is very good for draining bottles.
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A
Rating: 4 out of 5
Regrets not having any information for over a month 1/2 that one of the elements was unavailable. I had to go to the news. Otherwise nothing to say about the after-sales service, which was subsequently efficient. Trust=effective communication. Sincerely b linder
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A
Rating: 4 out of 5
Useful hooks for large fish fillets
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A
Rating: 4 out of 5
Good Fast delivery Ras
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A
Rating: 4 out of 5
Satisfied with this 1st ordering experience.
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A
Rating: 4 out of 5
The product is as I expected, the delivery, by Geodis, was postponed three times. I did not appreciate this.
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A
Rating: 4 out of 5
the port is too expensive... It's not delivered to the house; I have to take a cab Thank you.
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Response from tompress.com
Hello, a point retrait delivery has been selected for this order. Home delivery is possible and is offered by express, Chronopost or colissimo/transporter. Best regards.
A
Rating: 4 out of 5
It's hard to rate merchandise you haven't used yet! As for customer service, I didn't need to ask for help, but the order was registered!
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A
Rating: 4 out of 5
Very good product, cold smoking a little long (smoking fillets of pollack) 7 hours with 4 relights anyway. Otherwise: Very good product.
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A
Rating: 4 out of 5
not applicable
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V
Rating: 4 out of 5
Delivery on time as agreed. The goods are in order and free of defects and have more than met our expectations! Thank you very much.
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A
Rating: 4 out of 5
I didn't want to complain about 3 broken jars.
Unfortunately, I don't seem to have had the choice of delivery and the jars are not well wedged inside each box, even though there were four of them... In spite of this, I still have full confidence in Tompress for the quality of their products. Sincerely, Brigitte NAUDET Brigitte NAUDET Brigitte NAUDET
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Unfortunately, I don't seem to have had the choice of delivery and the jars are not well wedged inside each box, even though there were four of them... In spite of this, I still have full confidence in Tompress for the quality of their products. Sincerely, Brigitte NAUDET Brigitte NAUDET Brigitte NAUDET
Response from tompress.com
Hello, We apologize for the inconvenience. Which part numbers are affected by the breakage? Best regards.
A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
carefree
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A
Rating: 4 out of 5
Delivery to my door on my floor
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A
Rating: 4 out of 5
Easy access
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A
Rating: 4 out of 5
I won't comment on the unit's performance. I didn't go that far because the noise was so loud. There's no way I'm sharpening my knives in the noise of a jet plane. I'm going back to the gentle hum of my old Philips sharpener.
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A
Rating: 4 out of 5
disappointed with nipple damaged lid
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Response from tompress.com
Hello, I'm sorry that the transport did not go as planned, a commercial gesture was made for the lid. We hope to have given complete satisfaction for this incident. Yours sincerely
A
Rating: 4 out of 5
Fine
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A
Rating: 2 out of 5
An unavailable product should not be able to be ordered. I bought by 20 to get a discount. Finally not available in sufficient quantity, stock available sent but without discount ...
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Response from tompress.com
Hello, the articles are regularly restocked according to production rhythms, it is true that in the urgency, be vigilant with the indication of the stock if you cannot wait (resumed on the confirmation of order). Best regards.
A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Product corresponds well to the description
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A
Rating: 2 out of 5
after 4 MONTHS of waiting ..... what would you think of this site !!!!!. What's more, they tell you it's French!!! when it comes from China!!! it's over NEVER again!
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Response from tompress.com
Hello, the pan is not made in China, nor in France, it is made in Europe, in Spain as indicated in the description. Sincerely yours.
A
Rating: 4 out of 5
Delivery in very good condition. Speed of dispatch, as for customer service we had no exchange as everything was fine.
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A
Rating: 4 out of 5
Fast, accurate delivery
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A
Rating: 4 out of 5
Package not very sturdy and torn on arrival
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A
Rating: 4 out of 5
A cheaper port would be nice
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A
Rating: 4 out of 5
The items received are of very good quality! I recommend them!
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A
Rating: 4 out of 5
basket not immediately available and not filled in at time of order.
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A
Rating: 4 out of 5
Prompt delivery after telephone conversation: delivery postponed due to a missing item that was not highlighted on the order.
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A
Rating: 4 out of 5
Hello, with the type of payment chosen by me: responsiveness and super fast delivery.
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A
Rating: 4 out of 5
on your site the article was mentioned free delivery. we paid delivery costs at the time of purchase. in return of my email I was told that it was an error. According to the French commercial code, you have not respected the posted price, which is fraudulent. As a matter of principle, we'll know where we stand when it comes to future purchases.
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