The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Very serious and deliver a lot despite its overseas thank you
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Acheteur Vérifié
Rating: 4 out of 5
Great product
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compratore verificato
Rating: 4 out of 5
The bottle holder is nice and functional, reflecting the specifications described. Only non-compliant detail: the product arrived without the wooden handle present in the photo. I don't know if it was due to a factory defect or carelessness in preparing the order. It is not a cheap product, so I expected more care. In any case, it is a good product and does its job very well.
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 2 out of 5
The parcel arrived unannounced and I had to run back when the delivery man was at my house... No more orders ever!
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Response from tompress.com
Hello, We informed you of the departure of your parcel on 20/04 and its routing on 21/04 by e-mail with the link of follow-up in real time. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Evaluation of a basic order!
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Acheteur Vérifié
Rating: 4 out of 5
sterilizer deformed under the box, impossible to see on delivery
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Response from tompress.com
Hello, Sorry, is the sterilizer damaged? Or just the carton? Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
Everything went well and I'm satisfied with the service.
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Acheteur Vérifié
Rating: 4 out of 5
The only complaint. It's not for you, but for the "Pierre de Lave" company: there's no CAD document or technical data sheet for use in the kiln. Fortunately, you were there. I asked my question and you answered me very quickly. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
Good merchandise and above all very fast delivery, although the shipping costs were a little too high.
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Acheteur Vérifié
Rating: 4 out of 5
Too long a delay between order and delivery.
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Acheteur Vérifié
Rating: 4 out of 5
excellent product ordered by chronopost late delivery considering the price it's a shame
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Response from tompress.com
Hello, indeed, the request is made, the follow-up can be done with us under reference: 27044. Best regards.
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compratore verificato
Rating: 4 out of 5
I really appreciated the online after-sales support
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Acheteur Vérifié
Rating: 4 out of 5
for a first order I am very satisfied can be a sheet detailing.. the product would be welcome thank you
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Acheteur Vérifié
Rating: 4 out of 5
The quality of the frying pan is outstanding, the only problem being the long wait (understandable in these times of health crisis).
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Acheteur Vérifié
Rating: 4 out of 5
no. thank you
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Acheteur Vérifié
Rating: 4 out of 5
TOO LONG A WAIT FOR DELIVERY A REPROACH NO EXPLANATION.IF NOT ASKED NO INFO ON SHIPPING DELAY
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compratore verificato
Rating: 4 out of 5
you can improve the product I bought.
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Acheteur Vérifié
Rating: 4 out of 5
The product is of very high quality, and the packaging is ultra-secure. The only drawback is that clips are needed to close the jars (which seems obvious once you've received them), and it's a shame that the ordering site isn't better optimized, offering the option of buying additional products when you complete your basket.
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Acheteur Vérifié
Rating: 4 out of 5
3 stars for delivery but due to the post office
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Acheteur Vérifié
Rating: 4 out of 5
Very good service. Perfect packaging. Unbeatable product quality.
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Acheteur Vérifié
Rating: 4 out of 5
Good for a first order
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Acheteur Vérifié
Rating: 4 out of 5
Good quality Damaged carton
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Acheteur Vérifié
Rating: 4 out of 5
I received a damaged and sharp flour scoop, tompress sent me another after I sent them photos. The second shovel I received was also damaged. I've given up and haven't phoned to tell them, what's the point if it's to receive the same one again. It's a pity, because I'm satisfied with the other products I bought on the site.
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Acheteur Vérifié
Rating: 4 out of 5
Product very well packaged and as described.
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery but it could have a more accurate delivery tracking.
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Acheteur Vérifié
Rating: 4 out of 5
Good site and good choice
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Acheteur Vérifié
Rating: 4 out of 5
IT IS UNACCEPTABLE TO FIND AN ORDER SO POORLY PACKAGED PUT IN A HUGE BOX A PUSHER THAT WEIGHS HEAVY AND A PLASTIC TRAY WITHOUT CALLAGE INSIDE IF IT IS ONLY A SMALL PIECE OF KRAFT PAPER NOT TO MENTION ALL THE OTHER SMALL FRAGILE ITEMS OF THE ORDER MY CAKE MOLD WAS WELL ON DENT WE CAN NOT BLAME THE CARRIER!!!!!un peu decue
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Disappointed because the product is not quite the same as the one on the catalog. Only one shelf inside and the other one outside... The model should be made for a capacity of 18.
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Response from tompress.com
Hello, A single shelf forms the 2 levels to obtain 2 levels of 6. This is a handcrafted product. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Everything corresponds to my order, well
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Acheteur Vérifié
Rating: 4 out of 5
Delivery too late and without prior notice.
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Acheteur Vérifié
Rating: 2 out of 5
Order placed in November, received 1 week ago. I had to call support twice to get information about my order. Despite my request, they never took the initiative to warn me of the delay, keep me informed, etc. No proactivity on the part of Tompress, which is a shame.
Products conformed however
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Acheteur Vérifié
Rating: 2 out of 5
Delivery times that don't correspond at all to what is advertised (differences of several weeks or even several months). And when you talk to customer service about this, the response is not at all commercial.
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Response from tompress.com
Hello, In this period of pandemic, many manufacturing deadlines are not met due to lack of raw material or production delays. We are trying to update the replenishment times on the site in real time, so that you can have the information immediately. Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery service... it's a gift, the product hasn't been used yet...
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Acheteur Vérifié
Rating: 4 out of 5
satisfied with the article
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Acheteur Vérifié
Rating: 4 out of 5
I'm missing the merguez spice and the 5 euro gift voucher. Which undoubtedly disappeared during delivery, as the cardboard box was ripped open and re-taped with adhesive tape from La Poste.
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Response from tompress.com
Hello, the parcel was repackaged after customs clearance, and you should have received a postal receipt. We have sent you the missing spices and are dealing with the claim directly with the post office. The code to redeem your voucher will be sent to you by e-mail. Best regards.
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