The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
It should be noted that the company had to change its product and that the photos and customer comments do not correspond at all to the product received, of the Baumalu brand on sale at all the fairs, rummage sales and so on. Very bad salesman. It will cost you 9.15 from your pocket for a return to sender. For a company with a capital of 500,000. I finally ordered on Amazon.
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Response from tompress.com
Hello, We apologize for not having given you complete satisfaction. We have received your return package and refunded your order. We remain at your disposal to improve your next experience. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I had ordered a red terrine, but the manufacturer was out of stock. I should have been informed immediately. I had to worry about the delay before they offered to replace it with a white terrine. Too bad ....
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Acheteur Vérifié
Rating: 2 out of 5
2 months delivery delay, several exchanges with a so-called "customer service" who refused to send the items in two instalments.
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Acheteur Vérifié
Rating: 4 out of 5
The product originally ordered was not what was delivered. The reference was not in stock, the restocking period was 2 weeks, but after this period no news. I think it's a shame that after 1 month, I had to ask about the new delivery time and repeat this operation 3 times, only to be offered a product after 3 months.
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Acheteur Vérifié
Rating: 4 out of 5
The postwoman was absent when I received the parcel the day before, but brought it back to me the next day.
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Verifizierter Käufer
Rating: 2 out of 5
Some jars were broken, I had a pile of broken glass. Some lids dented. Service was quick, refund broken parts. This is of no use to me as I need the jars and lids I ordered in this quantity.1. I can't order 2 jars, lids that are broken. But only 6, 12. I do not need this quantity. 2. i pay shipping costs again.
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Response from tompress.com
Hello, if you find a breakage, reject the package, it will be returned to the sender and we can proceed to send a new package. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Reliable service
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Acheteur Vérifié
Rating: 4 out of 5
very good merchandise and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Item as described
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Acheteur Vérifié
Rating: 4 out of 5
Pleasant and professional phone call. Very good quality material. Very satisfied with the site.
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Verifizierter Käufer
Rating: 4 out of 5
Professional handling, good service.
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Acheteur Vérifié
Rating: 4 out of 5
Thanks for the fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Not too friendly on the phone.
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Acheteur Vérifié
Rating: 2 out of 5
Not satisfied with my order, impossible to give an opinion, it doesn't work and not satisfied either with my call to customer service.
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Response from tompress.com
Hello, Could you please send us the details by e-mail? Please send your e-mail to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Great!
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Acheteur Vérifié
Rating: 4 out of 5
mold chisel; poorly designed and finished product; too much aluminum burr on the rotation axis; jams or comes loose with each mold. everything else in the order is top-notch.
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Acheteur Vérifié
Rating: 2 out of 5
i've had a similar Zyliss appliance for 40 years and it's worked perfectly for all that time. unfortunately, everything wears out. knowing your equipment, i didn't think twice and bought from you. this appliance doesn't cut into small pieces and what's more, it comes apart while cutting. what do i have to do to return it and get my money back?
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Response from tompress.com
Hello, please contact us at 05 63 71 44 99 for details or via the website: https://www.tompress.com/PS-contact.aspx. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, it's a shame to overcharge for certain products like hoses, which are 2x more expensive, forcing me to change sites. You should be charging the right prices for consumables and for good customers.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel arrived very quickly and in good condition. On first use, a little of the paint peeled off, but the press then worked very well. The only small negative point is that the press was delivered only wrapped in plastic, so it was covered in dust and with a few small scratches.
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Acheteur Vérifié
Rating: 4 out of 5
A lot of waiting because a product was not available. Contact with customer service was very professional and fast. Fast delivery as soon as the product was in stock.
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verified buyer
Rating: 4 out of 5
Excellent
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Acheteur Vérifié
Rating: 4 out of 5
2 months for a small order is a bit much!
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Acheteur Vérifié
Rating: 4 out of 5
Hello everyone, my canister is of very good quality and suits my needs very well.
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Acheteur Vérifié
Rating: 2 out of 5
For a missing item, delivery delayed 2 weeks. No commercial gesture.
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Acheteur Vérifié
Rating: 4 out of 5
Nice quality mandolin, tried with apples, 1 mm slices, very good.
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Acheteur Vérifié
Rating: 4 out of 5
So everything went well, nothing to say...
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Acheteur Vérifié
Rating: 4 out of 5
All fine, except for the lid, which is broken in one corner.
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Acheteur vérifié
Rating: 4 out of 5
Delivery time may be a little long, but it was announced when I ordered and was certainly respected. I'm happy with this service.
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Acheteur Vérifié
Rating: 4 out of 5
not very well received on the phone
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery problem due to the post office for which Tom Press is not responsible Otherwise perfect product I recommend
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Acheteur Vérifié
Rating: 4 out of 5
A very large box given the volume of the products, but nothing damaged or broken, so nothing to complain about!
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Acheteur Vérifié
Rating: 2 out of 5
Following a previous purchase from Tompress I was to receive documentation. To date I have received nothing. I am particularly disappointed by the customer service.
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Response from tompress.com
Hello, Everything was sent by e-mail on 16/03, I'll send it again immediately. Take a good look at the spam and other unwanted lists in your mailbox. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
very good products, as usual delivery time ( almost 3 months ) and customer service ( no information about the delay if it is not the customer who calls every month !!!! ) absolutely not up to standard
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Acheteur Vérifié
Rating: 4 out of 5
good stuff
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Acheteur Vérifié
Rating: 4 out of 5
Bag a little too short... 50 centimeters would be perfect for filet mignon !!!
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Acheteur Vérifié
Rating: 2 out of 5
Order placed on 11/01/21 and received around 20/02... More than mediocre quality.
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Response from tompress.com
Hello, We apologize for the longer than expected delay. Is the item not to your liking? You can return it, please contact our customer service department on 05 63 71 44 99 for return instructions. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
delivery conforms, but not yet in use. To be seen
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Acheteur Vérifié
Rating: 4 out of 5
You had indicated 2 weeks before receiving the products and in the end I waited 6 weeks...
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Response from tompress.com
Hello, Our apologies, production and restocking are still affected by the crisis situation. Kind regards.
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