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A
Rating: 4 out of 5
Very good service. Perfect packaging. Unbeatable product quality.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good for a first order
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A
Rating: 4 out of 5
Good quality Damaged carton
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A
Rating: 4 out of 5
I received a damaged and sharp flour scoop, tompress sent me another after I sent them photos. The second shovel I received was also damaged. I've given up and haven't phoned to tell them, what's the point if it's to receive the same one again. It's a pity, because I'm satisfied with the other products I bought on the site.
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A
Rating: 4 out of 5
Product very well packaged and as described.
Perfect
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Perfect
A
Rating: 4 out of 5
Very fast delivery but it could have a more accurate delivery tracking.
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A
Rating: 4 out of 5
Good site and good choice
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A
Rating: 4 out of 5
IT IS UNACCEPTABLE TO FIND AN ORDER SO POORLY PACKAGED PUT IN A HUGE BOX A PUSHER THAT WEIGHS HEAVY AND A PLASTIC TRAY WITHOUT CALLAGE INSIDE IF IT IS ONLY A SMALL PIECE OF KRAFT PAPER NOT TO MENTION ALL THE OTHER SMALL FRAGILE ITEMS OF THE ORDER MY CAKE MOLD WAS WELL ON DENT WE CAN NOT BLAME THE CARRIER!!!!!un peu decue
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A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
Disappointed because the product is not quite the same as the one on the catalog. Only one shelf inside and the other one outside... The model should be made for a capacity of 18.
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Response from tompress.com
Hello, A single shelf forms the 2 levels to obtain 2 levels of 6. This is a handcrafted product. Best regards.
A
Rating: 4 out of 5
Everything corresponds to my order, well
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A
Rating: 4 out of 5
Delivery too late and without prior notice.
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A
Rating: 2 out of 5
Order placed in November, received 1 week ago. I had to call support twice to get information about my order. Despite my request, they never took the initiative to warn me of the delay, keep me informed, etc. No proactivity on the part of Tompress, which is a shame.
Products conformed however
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Products conformed however
A
Rating: 2 out of 5
Delivery times that don't correspond at all to what is advertised (differences of several weeks or even several months). And when you talk to customer service about this, the response is not at all commercial.
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Response from tompress.com
Hello, In this period of pandemic, many manufacturing deadlines are not met due to lack of raw material or production delays. We are trying to update the replenishment times on the site in real time, so that you can have the information immediately. Yours sincerely
A
Rating: 4 out of 5
Very fast delivery service... it's a gift, the product hasn't been used yet...
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A
Rating: 4 out of 5
satisfied with the article
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A
Rating: 4 out of 5
I'm missing the merguez spice and the 5 euro gift voucher. Which undoubtedly disappeared during delivery, as the cardboard box was ripped open and re-taped with adhesive tape from La Poste.
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Response from tompress.com
Hello, the parcel was repackaged after customs clearance, and you should have received a postal receipt. We have sent you the missing spices and are dealing with the claim directly with the post office. The code to redeem your voucher will be sent to you by e-mail. Best regards.
A
Rating: 2 out of 5
It should be noted that the company had to change its product and that the photos and customer comments do not correspond at all to the product received, of the Baumalu brand on sale at all the fairs, rummage sales and so on. Very bad salesman. It will cost you 9.15 from your pocket for a return to sender. For a company with a capital of 500,000. I finally ordered on Amazon.
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Response from tompress.com
Hello, We apologize for not having given you complete satisfaction. We have received your return package and refunded your order. We remain at your disposal to improve your next experience. Best regards.
A
Rating: 4 out of 5
I had ordered a red terrine, but the manufacturer was out of stock. I should have been informed immediately. I had to worry about the delay before they offered to replace it with a white terrine. Too bad ....
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A
Rating: 2 out of 5
2 months delivery delay, several exchanges with a so-called "customer service" who refused to send the items in two instalments.
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A
Rating: 4 out of 5
The product originally ordered was not what was delivered. The reference was not in stock, the restocking period was 2 weeks, but after this period no news. I think it's a shame that after 1 month, I had to ask about the new delivery time and repeat this operation 3 times, only to be offered a product after 3 months.
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A
Rating: 4 out of 5
The postwoman was absent when I received the parcel the day before, but brought it back to me the next day.
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V
Rating: 2 out of 5
Some jars were broken, I had a pile of broken glass. Some lids dented. Service was quick, refund broken parts. This is of no use to me as I need the jars and lids I ordered in this quantity.1. I can't order 2 jars, lids that are broken. But only 6, 12. I do not need this quantity. 2. i pay shipping costs again.
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Response from tompress.com
Hello, if you find a breakage, reject the package, it will be returned to the sender and we can proceed to send a new package. Kind regards.
A
Rating: 4 out of 5
Reliable service
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A
Rating: 4 out of 5
very good merchandise and fast delivery
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A
Rating: 4 out of 5
Item as described
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A
Rating: 4 out of 5
Pleasant and professional phone call. Very good quality material. Very satisfied with the site.
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V
Rating: 4 out of 5
Professional handling, good service.
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A
Rating: 4 out of 5
Thanks for the fast delivery
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A
Rating: 4 out of 5
Not too friendly on the phone.
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A
Rating: 2 out of 5
Not satisfied with my order, impossible to give an opinion, it doesn't work and not satisfied either with my call to customer service.
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Response from tompress.com
Hello, Could you please send us the details by e-mail? Please send your e-mail to [email protected]. Best regards.
A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Great!
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A
Rating: 4 out of 5
mold chisel; poorly designed and finished product; too much aluminum burr on the rotation axis; jams or comes loose with each mold. everything else in the order is top-notch.
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A
Rating: 2 out of 5
i've had a similar Zyliss appliance for 40 years and it's worked perfectly for all that time. unfortunately, everything wears out. knowing your equipment, i didn't think twice and bought from you. this appliance doesn't cut into small pieces and what's more, it comes apart while cutting. what do i have to do to return it and get my money back?
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Response from tompress.com
Hello, please contact us at 05 63 71 44 99 for details or via the website: https://www.tompress.com/PS-contact.aspx. Best regards.
A
Rating: 4 out of 5
Hello, it's a shame to overcharge for certain products like hoses, which are 2x more expensive, forcing me to change sites. You should be charging the right prices for consumables and for good customers.
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A
Rating: 4 out of 5
The parcel arrived very quickly and in good condition. On first use, a little of the paint peeled off, but the press then worked very well. The only small negative point is that the press was delivered only wrapped in plastic, so it was covered in dust and with a few small scratches.
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A
Rating: 4 out of 5
A lot of waiting because a product was not available. Contact with customer service was very professional and fast. Fast delivery as soon as the product was in stock.
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V
Rating: 4 out of 5
Excellent
A
Rating: 4 out of 5
2 months for a small order is a bit much!
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