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A
Rating: 4 out of 5
very good semi-pro equipment with top value for money
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
well received the package all conform ...just pay again an amount of 5.90 for customs fees ?ok good service
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A
Rating: 4 out of 5
Satisfied with this transaction
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A
Rating: 4 out of 5
Nothing to say, except that the vinegar dispenser is leaking... the cork at the bottom is not watertight at all and so far I'm trying to inflate it again, but after two days it's still leaking.
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Response from tompress.com
Hello, If you notice that after the 4th or 5th day, it is not waterproof, please contact our customer service department. Best regards.
A
Rating: 4 out of 5
Hello. I travelled 60 kms to pick up my parcel. The goods arrived with the deliveryman on Wednesday and they proposed a delivery on the following Tuesday because I live in a small village in the mountains. This delivery man is damaging your reputation because I think he doesn't respect your deadlines. Thank you for your sympathy.
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A
Rating: 2 out of 5
The order arrived 6 months later without any explanation, the goods were badly packed and therefore arrived damaged... a broken jar...
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Response from tompress.com
Hello, You have ordered items that were unavailable at the time of ordering, the production of the glass has been extremely delayed and we are very sorry for this, I do not see the report of the breakage during delivery, please contact our customer service as soon as possible. Best regards.
A
Rating: 4 out of 5
Too bad for the very high delivery costs .
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A
Rating: 4 out of 5
lack of reactivity if the product is missing, as you always have to go fishing for information."
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A
Rating: 4 out of 5
lack of follow-up for my order (14 days without news)!
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A
Rating: 4 out of 5
It's a pity that the deliverers weren't serious: the first one broke, and the second one didn't want us to open the parcel before receiving it. As a result, the second delivery only concerned the jar, so there's a color difference between the jar and the lid.... But anyway... Very good product, very good reaction from the customer service. Thank you
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A
Rating: 4 out of 5
a package with thicker protection, the carriers are not soft.
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A
Rating: 4 out of 5
Goods as described. Serious site I recommend
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A
Rating: 4 out of 5
Received the parcel in a very short time. The goods correspond to my expectations and the price is attractive compared to others.
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A
Rating: 2 out of 5
order placed on 21/12/2020 received on 15/02/2021.
Does not communicate, either by email or phone, to tell you that the order will be shipped once complete. It's you, the customer, who has to worry about the status of your parcel!
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Does not communicate, either by email or phone, to tell you that the order will be shipped once complete. It's you, the customer, who has to worry about the status of your parcel!
Response from tompress.com
Hello, Some items in your order were not available, the delivery times are also noted on the order confirmation sent the same day. Best regards.
A
Rating: 4 out of 5
The article was not in stock, the article was delivered 3 weeks after the order.
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Rating: 4 out of 5
I would have liked to have been informed earlier of the very long delivery time. When the extractor arrived, my apples were no longer usable... But that doesn't change the quality of the item or the speed with which the parcel was delivered.
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A
Rating: 2 out of 5
Order placed December 21st for 48H delivery. No information of delay, reminder by email in January, then in February, product received early February. Disappointed by lack of communication. We can understand the supply problems, much less the complete silence and lack of follow-up in customer relations. Best regards,
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Response from tompress.com
Hello, We apologize for the inconvenience. It is true that the item ordered was not available in stock and unfortunately production took longer than expected. Kind regards.
A
Rating: 4 out of 5
Delivery was too late, but customer service was top notch and listened to its customers. Despite the little hiccup, I'd order again.
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
The only thing I have against Tompress is the fact that they don't make separate deliveries when the lead time for an item is abnormally long. They don't warn us either. So we wait and after a few weeks we have to write or call them to find out what's going on.
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A
Rating: 4 out of 5
Very good product. But too much waiting
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A
Rating: 4 out of 5
Nickel
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A
Rating: 4 out of 5
Very good flour
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A
Rating: 4 out of 5
If the equipment is perfect and the quality of the customer service impeccable, I wouldn't say the same about the transport (GEODIS) which delivers equipment, which they didn't take care of despite the warnings on the crate, broken as far as this order is concerned. Customer service reacted immediately with professionalism and friendliness by sending back new equipment, which arrived in good condition.
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Rating: 4 out of 5
Perfect nothing to say
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A
Rating: 4 out of 5
Product conforms and delivery time respected
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A
Rating: 4 out of 5
Packaging (too large) not adapted to the product: the product protruded from the packaging. Product delivered undamaged, however. Simple assembly, despite green paint drips. 1st use rather convincing. Suggestions: adapt for a 2nd wheel. And other accessories.
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A
Rating: 4 out of 5
very bad packaging and broken equipment on receipt very quickly replaced and well received in very good packaging thank you
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A
Rating: 4 out of 5
The delivery was fast and the customer service responsive. However, the boxes I ordered were much too small for my intended use and looked much bigger in the photo, but I later realized that they were talking in grams and not liters. I was quickly refunded, but the return postage was extremely high.
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A
Rating: 4 out of 5
This is a very complete site and I am very interested in your offers and the advice that goes with them. I would like to subscribe to your magazine. How can I do this? Thank you JeanC. Pittet
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Response from tompress.com
Hello, it's done! You are now registered. Best regards.
A
Rating: 4 out of 5
Apart from the fact that the lid is green when it's yellow on the order form (I wanted a yellow one), so it's not clear what the object is, nothing to say, it's perfect, fast delivery and excellent for yellow bags.
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
Fast delivery, compliant product
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A
Rating: 4 out of 5
When the stock is empty, the online order system should be able to inform the buyer. This would allow the buyer to order twice and avoid a waiting time that, in my opinion, is too long.
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Rating: 4 out of 5
It's a pity that the deliveryman had to take 3 times to find the address, but I was happy when the pot finally arrived. It's intact!
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A
Rating: 4 out of 5
the delivery time was too long.
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Rating: 4 out of 5
I'm very satisfied with my latest order - impeccable delivery
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Rating: 4 out of 5
I like TOM PRESS. For family use, you can find what you need in the right quality. Ordering on the site is fast, delivery on time, no problem at my home in my region (Brittany).
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A
Rating: 4 out of 5
Sturdy, good-quality product - used for the first time in 1/2 day; all fine. For the price: a bit high (and + discounted to 12% the day after my purchase!!!) as a note for good handling it would be wise to move the crank away from the body of 5 cm / 10 cm ... On the other hand for shipping the package it would be desirable to protect the tips because the 2 cartons HOLES
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A
Rating: 2 out of 5
Delivery took nearly 2 months After contacting customer service after a month they told me that the parcel would be sent the following week but it only left 1 month later I was told that my parcel was leaving and that I would receive a tracking link within 24 hours but I never received it.
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Response from tompress.com
Hello, The restocking took longer than expected and we are sorry for that. Kind regards.