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A
Rating: 4 out of 5
Very good product
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
This grinder makes applesauce! It keeps clogging up and the hopper is too hard to put back in place. Disappointed
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Response from tompress.com
Hello, one of our advisers can help you with your appliance. Please do not hesitate to contact them on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 2 out of 5
nowhere was it specified (or specified very poorly) that the casings would be sent frozen. as a result, when they arrived at my home a long time later, i received soaked bags of casings in bags of water. i'm not sure what i'm going to do with them... but for the other products, they're fine. so i still trust the site... but not for casings!
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Response from tompress.com
Hello, the casings are not frozen, they are packed in brine. Chances are that the bag was punctured during transport. The liquid is the brine in which the casings are preserved. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
The jar looks great, I'm looking forward to trying it!
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A
Rating: 4 out of 5
perfect as usual
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A
Rating: 4 out of 5
Merchandise. Very good advice and delivery
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A
Rating: 4 out of 5
reactivity very good
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
simple fast efficient delivery meets expectations
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A
Rating: 2 out of 5
Item received not as pictured, item returned and still no refund!!!!
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Response from tompress.com
Hello, The refund was made on 25/01, you should see it appear on your account soon. Best regards.
A
Rating: 4 out of 5
Products completely met my expectations. Carefully packaged but delivery time too long... several weeks....
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A
Rating: 4 out of 5
Long delivery times for this equipment
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Fine as usual. Thank you
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A
Rating: 2 out of 5
My order was placed during the first containment in April 2020. We just received the goods in January 2021!!!! Communication was non-existent, as of course I never expected to receive them again.
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A
Rating: 4 out of 5
As the manufacturer has trouble supplying TomPress, I was delivered 1 month after my order, without customer service bothering to keep me informed. This stone transforms pizza baking, the dough cooks instantly but remains soft with beautiful air bubbles. Remember to sand the peel with very fine sandpaper or the blade of a razor knife."
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Response from tompress.com
because otherwise it hangs up a bit."
A
Rating: 4 out of 5
I haven't made a sausage yet, I'll do a post next time.
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Good overall, thank you.
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A
Rating: 4 out of 5
Oversized packaging for the size of the product. Waste of paper out of all proportion to the size and relative fragility of metal cake moulds.
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A
Rating: 4 out of 5
All in all satisfactory, except for the delivery, which took a little too long.
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A
Rating: 4 out of 5
delivery delayed for unknown reasons?
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A
Rating: 4 out of 5
Received in good condition. We usually used a 32 chopper borrowed from a friend, and with this n°22 chopper we didn't feel like we were spending any more time making our 2 annual pigs! The equipment seems to be of high quality.
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A
Rating: 4 out of 5
nothing to say, very good service.
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A
Rating: 4 out of 5
I received an e-mail telling me that my parcel had left, when I wanted to track my parcel it didn't work and when I received it I realized that it had been shipped 3 days after I received the e-mail. I would have preferred to receive confirmation of shipment only when it was actually dispatched.
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A
Rating: 2 out of 5
I am disappointed with this order as Tompress only acted as an intermediary between me and a Russian supplier. The skimmer had already been used and was not clean, and one of the parts was almost impossible to dismantle for cleaning. The deliveryman didn't phone when he came so took the parcel back to the post office while I was at home.
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A
Rating: 4 out of 5
Book translated from an American work. Interesting for those unfamiliar with smoking techniques.
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A
Rating: 2 out of 5
product delivered by default, because product initially ordered was out of stock. i only found out when i called tompress to worry about the non-delivery of this product for which no one had bothered to call me and inform me of its non-availability!!!!
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Response from tompress.com
Hello, The information was correctly noted on your order confirmation sent by e-mail. You can see the availability for each item on the right of the photo. Best regards.
C
Rating: 4 out of 5
There was a small problem ... but talking to support resolved it with kindness and courtesy
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A
Rating: 4 out of 5
perfect
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A
Rating: 2 out of 5
Order sent on 22/11/2020 goods received on 06/01/2021 (delay much too long, not a call from you, not excused just a word of apology with the invoice . Sincerely
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Response from tompress.com
Hello, Unfortunately the restocking of the item that was out of stock at the time of the order took longer than expected and we are sorry for that. Yours sincerely
A
Rating: 4 out of 5
Can do better in terms of time between order and delivery. Apart from that, very good
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A
Rating: 4 out of 5
Very fast delivery. The granulometry of the sawdust is rather all in 2.5 too bad, I had to mix it with a base I had for it to work.
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A
Rating: 2 out of 5
When I placed my order, the announced delivery time for an item was 6 to 8 weeks. My order was finally shipped after more than 14 weeks. I had no explanation from Tom Press. And they refused to send the rest of my order until all items were available. The items received are good but lack a user and maintenance manual.
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Response from tompress.com
Hello, Orders are sent only once, depending on stock availability. For which item do you need an instruction manual? Best regards.
A
Rating: 4 out of 5
Okido
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A
Rating: 4 out of 5
Hello, the delivery times were a bit elastic (+50%) and the packaging was a bit inadequate (undignified?) for equipment of this price (a few pieces of expanded polystyrene and a few strands of kraft paper). As a result, the cardboard box was open (although nothing was missing) and the case of the épépineuse was scratched. Nothing serious, it works but it doesn't give confidence for a next order! What a shame!
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A
Rating: 4 out of 5
Very good material but product indicated available, no news... I sent an email and was told that the product was out of stock.
Delivery took 3 weeks
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Delivery took 3 weeks
A
Rating: 4 out of 5
Great product!
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A
Rating: 2 out of 5
Delayed delivery, items as expected, but nothing more.
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A
Rating: 4 out of 5
Very good product.
Delivery time not as indicated at time of order.
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Delivery time not as indicated at time of order.