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A
Rating: 4 out of 5
No comment
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
very disappointed sawdust that doesn't work at all avoid it's too expensive for the garbage can
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Response from tompress.com
Hello, Thank you for contacting our customer service department about case 25987. Best regards.
A
Rating: 4 out of 5
Ras
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A
Rating: 4 out of 5
The replacement blade I received was 2 cm too long (52 cm instead of 50 cm on the order), which meant I had to cut and drill it.
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A
Rating: 4 out of 5
Delivery without telling me the day and time. Delivered to the wrong address and the driver dropped off the goods and left. We didn't see him. Luckily the neighbor warned us that the goods were outside.
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A
Rating: 2 out of 5
You are mistaken: the order was placed on September 7 (no. 451 744) and I contacted you because I hadn't heard from you, otherwise... no news! (potato drawer missing) 25/11: your order is ready. On delivery: the driver refuses to let me open the parcel. I contact you, and your reply: you must accept the parcel... Final delivery... At last!
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Response from tompress.com
Your order has been shipped as soon as the drawers have been restocked. We are checking with the carrier to verify the package. Best regards.
A
Rating: 4 out of 5
Ras fast delivery products ok
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A
Rating: 4 out of 5
Fast delivery and compliant products, it's a shame that 2 jars were broken on unpacking, especially as this order was a present for my daughter's birthday.
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Response from tompress.com
Hello, did you note this on the delivery note? Best regards.
A
Rating: 4 out of 5
Too bad late delivery due to missing item, should have been warned good dialogue with sav
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A
Rating: 4 out of 5
Very well selected quality product
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A
Rating: 4 out of 5
Fast delivery, parts in conformity
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A
Rating: 4 out of 5
Nothing to add. Thank you very much for your responsiveness.
Sincerely Dussart Sébastien
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Sincerely Dussart Sébastien
A
Rating: 4 out of 5
Haven't tried the product yet, I was delivered late.
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A
Rating: 4 out of 5
I recommend it, practical, no need to calibrate.
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V
Rating: 2 out of 5
I have not yet received any goods! I ordered and paid 15 days ago, so I can only give one star for the delivery. Likewise for the goods, as I have no goods. Communication with customer service in German is difficult.
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Response from tompress.com
Hello, your parcel has left, tracking is available at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=CB547896297FR Cordially.
A
Rating: 2 out of 5
After having placed an order on the site of fresh products (casings) and believing (naively) the BIG WRITE promising a delivery in 48h+24h. Result, order on 6/11 shipped on 12/11 only 6 days later (Thursday to Tuesday) arrived 13 days after order 19/11, lost at the parcel center in Marseille. The after-sales service was EXECRABLE, telling me to read the conditions of sale. 95% of shipments arrive within 4 days.
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Response from tompress.com
Hello, You ordered on Friday late afternoon, so it was dispatched the next working day: Monday. According to the tracking system, your order was delivered on Thursday. If you wish, you can choose 24-hour delivery via Chronopost or France Express. Best regards.
A
Rating: 4 out of 5
Maybe you should change the delivery method because the post office is always late.
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A
Rating: 4 out of 5
Vinaigrier super but... but ... the cork really needs to be reviewed. It was leaking after about 6 hours, which stained the small base and the cupboard where it was placed. DIY with a champagne cork that holds. Asked 3 euros more, but with a quality cork.
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A
Rating: 4 out of 5
The invoice details were not correct on the parcel. So at customs clearance I had to pay VAT on 643 instead of the 243 on my invoice. So I had a lot of extra costs that shouldn't have happened.
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Response from tompress.com
Hello, the copy of the invoice is 213.69 before tax. Please do not hesitate to contact our customer service for further information. Best regards.
A
Rating: 4 out of 5
fast, well-packaged delivery
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A
Rating: 4 out of 5
Fast delivery.
Product conforms
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Product conforms
A
Rating: 4 out of 5
Satisfactory
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A
Rating: 4 out of 5
Hello Delivery a little long considering that you propose a delivery under 48h. Otherwise good product.
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A
Rating: 4 out of 5
Good, good product,
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A
Rating: 4 out of 5
delivery as expected and material corresponding to my expectations.
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A
Rating: 2 out of 5
Ordered on 02/11/2020 and paid, received on 16/11/2020. Time far too long for the ferments to have retained their optimal power! I did not receive a reply to an e-mail pointing this out. After contacting Tf, the operator told me that they would keep for another six months anyway (I doubt it very much).
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Response from tompress.com
Hello, Your parcel tracking request was received on 12/11 and answered the same day. Yours faithfully
A
Rating: 4 out of 5
good quality, but order processing too slow
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A
Rating: 4 out of 5
very responsive telephone service+++++++++
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A
Rating: 2 out of 5
Impossible to use the device.Aicin instruction manual . Please send me a video tuto: odilesv&gmail.com !
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Response from tompress.com
Hello, it's done! I hope you'll update your satisfaction by changing your rating. Best regards.
A
Rating: 4 out of 5
They had emailed me a link that didn't work. After my first notice, they sent a link that worked. The sterilizer works great! Unfortunately, they were right about the delivery time (it said 6-8 weeks, and it didn't arrive until then).
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A
Rating: 4 out of 5
Bieb
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A
Rating: 4 out of 5
With the exception of the delivery charges, which are a little onerous, your service as a whole meets my expectations of a good supplier.
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Wrong product display and description on the site!
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Response from tompress.com
Hello, the references of the choppers compatible with this accessory are indicated on the description. Kind regards.
A
Rating: 4 out of 5
Hello, I'm sorry about the delivery time, which was over 2 months. I was not notified of the delivery, nor was I given an appointment to pick up the pallet. What would have happened if I hadn't been there. That said, very good material.
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A
Rating: 4 out of 5
R. A. S.
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A
Rating: 4 out of 5
Products very well packaged. Quality equipment.
20 liters of apple juice made.
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20 liters of apple juice made.
A
Rating: 4 out of 5
Delivery time much longer than originally announced. A message announcing delivery delays would have been appreciated. Otherwise responsive customer service, good quality product and as expected.
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C
Rating: 4 out of 5
There was a delay in delivery twice and I cannot give a full grade. But the service girl was very nice in providing for the problems. The site is great and well stocked, I will buy again.
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A
Rating: 4 out of 5
Hello, a delay of 10 to 15 days was announced. It is regrettable that the delay has tripled without any announcement on your part.
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