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A
Rating: 4 out of 5
CLEAR
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2 and 4 stars
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Rating: 4 out of 5
It's a pity that a product in stock at the time of ordering is unavailable at the time of preparation.
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Response from tompress.com
Hello, the chef's tongs were indeed out of stock. Upon receipt, your order was shipped immediately. Best regards.
A
Rating: 2 out of 5
Since the comment is limited to a measly five lines, as a new customer I can't fully express my dissatisfaction, so my score will be very poor. My first experience was very negative. Slow and misleading website (Weck boiw022 jars delivered without rubber seals). No reply to my messages. Delivery tracking impossible via website. Etc.
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Response from tompress.com
Hello, Your request has been taken into account, our apologies, the seals have been sent as agreed yesterday. Kind regards.
A
Rating: 4 out of 5
More than a month between order and delivery without being notified
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A
Rating: 4 out of 5
The packaging is too light for a heavy product such as an electric tomato press. We had to refuse the parcel as the central part of the machine was missing. The box had suffered a little in transit, being too light, and the various parts were not very well packed.
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A
Rating: 4 out of 5
Thank you
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A
Rating: 4 out of 5
Very nice socca plate, diameter 32, unfortunately non-existent in the diameter 34 ordered.
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A
Rating: 2 out of 5
The delivery took place a long time after the order, without any explanation.
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A
Rating: 2 out of 5
delivery made without knowing it, my daughter did not open the package, there were four broken bottles, inside the box not much to protect the bottles, no bubble plastic.
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C
Rating: 2 out of 5
I am forced into a low review because since the purchase I have not heard back and the goods have not arrived, yet.
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Response from tompress.com
Good morning, we proceeded to open a complaint with the courier company as soon as you reported the mishap to us. We will do our best to resolve the problem. We are at your disposal. CUSTOMER SERVICE TOMPRESS ITALIA
A
Rating: 2 out of 5
3 months late and no commercial gesture
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A
Rating: 4 out of 5
Delay too long
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A
Rating: 4 out of 5
Carrier really not serious
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A
Rating: 4 out of 5
fast delivery bravo
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A
Rating: 4 out of 5
Product complies with the description, the cooking times indicated seem low in use.
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A
Rating: 4 out of 5
I am not satisfied with the quality because when they come out of the dishwasher they remain tanned. The food in the pan sticks. I am disappointed with my purchase. Y.Portier.
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A
Rating: 4 out of 5
overall,well
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A
Rating: 2 out of 5
6 months for delivery !!!! A very late birthday present.
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Response from tompress.com
Hello, We apologize for the disruption to our supplies at this time of year. Kind regards.
A
Rating: 4 out of 5
Impeccable tool (I've used it to make chestnut jam), just needs a little instruction; it's not complicated though, but often a few tips come in handy!
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A
Rating: 2 out of 5
Ordered in April and received in October! No compensation How can I be satisfied?
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Response from tompress.com
Hello, We apologize for the exceptional situation. However, I would like to point out that we have taken care of the second shipment for your order. Best regards.
A
Rating: 4 out of 5
Parcel on its way for 10 days.
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A
Rating: 4 out of 5
Good service nothing to report
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A
Rating: 4 out of 5
It's a pity that delivery is inundated with paper advertising as unwelcome as that of supermarkets...
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Delivery time a little long. But the product purchased is of high quality.
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A
Rating: 4 out of 5
order quickly delivered, complies with my request, quality products
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A
Rating: 2 out of 5
the product is compliant, but there are no assembly and operating instructions supplied with the tank. I had to contact the company several times to obtain information about the delay problems (5 months). To top it all off, a delivery cancelled on the pretext of a faulty address and re-delivered with the same information... a birthday present arrived after the party: disappointment...
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Response from tompress.com
Hello, We understand your disappointment and are sorry, we did the best we could under the circumstances, the package was noted refused by the carrier, organizing a representation was not simple. I will send you the assembly instructions by e-mail immediately. Best regards.
A
Rating: 4 out of 5
cold reception
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A
Rating: 4 out of 5
Hello, you sent me 5 crates of 60 bottles, whereas the order was for crates of 75 bottles. As for the quality of the crates themselves, I have nothing to complain about, it seems excellent.
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Response from tompress.com
Hello, Do you have 15 floors? Please do not hesitate to contact our customer service department at 0563714499 or [email protected]. Best regards.
A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Product conforms to my expectations.
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V
Rating: 4 out of 5
I am satisfied
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A
Rating: 4 out of 5
Average delivery time because product not available as expected. We had to call Tompress to find out. A note from them would have been nice.
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
Good products m
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A
Rating: 4 out of 5
Excellent products. Impeccable packaging. The only problem with delivery is that only the day is specified, but not the time, which means you have to be there all day.
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A
Rating: 4 out of 5
Hello, I find that there's too much play between the screw and the crown of the press's ratchet system. It's a shame that you can't just change the crown.
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A
Rating: 4 out of 5
I'm still waiting for delivery of two bins for storing potatoes.
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A
Rating: 4 out of 5
Very fast delivery and satisfactory products
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A
Rating: 4 out of 5
Not much more to say
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