Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 561 published reviews
5 17,1k 79% 4 2 842 13% 3 709 3% 2 412 2% 1 519 2%

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 2 and 4 stars

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J
Jean Marc G.
Rating: 2 out of 5
following a purchase from 15/12/2025
Bad delivery I went to pick up the package.
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Jean Claude P.
Rating: 4 out of 5
following a purchase from 09/12/2025
Good
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Gilles L.
Rating: 4 out of 5
following a purchase from 11/12/2025
Easy to order, fast delivery and close to the announced time. Product well packaged and good quality in line with the promise.
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Response from tompress.com
Hello and thank you!
The whole team joins me in wishing you a wonderful year 2026!
E
Eric L.
Rating: 4 out of 5
following a purchase from 08/12/2025
No problem. Fast shipping
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Nathalie A.
Rating: 2 out of 5
following a purchase from 08/12/2025
the parts do not match. I contacted customer service but received no response to know the procedure for a return!
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Annick A.
Rating: 4 out of 5
following a purchase from 15/10/2025
Very good thank you
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Guy M.
Rating: 4 out of 5
following a purchase from 08/12/2025
It is mainly about the delivery that I am not satisfied, the delivery point I chose never received my package, it was dropped off at the post office in Roussillon, I do not understand why, can you inquire about it because if I have another order to place I would like to know. Thank you
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Response from tompress.com
Hello Mr. Molay,
We have noted this inconvenience. We will contact you to give you some explanations.
Best regards.
J
Jean Pierre L.
Rating: 4 out of 5
following a purchase from 08/12/2025
Order received on time, but the purchased product does not match the description. Net too narrow
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Response from tompress.com
Hello and thank you for your message.
Do not hesitate to call us at 05 63 71 44 99, we will look for a solution.
Best regards
B
Bernard F.
Rating: 4 out of 5
following a purchase from 09/11/2025
Good
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Didier M.
Rating: 4 out of 5
following a purchase from 04/12/2025
GOOD
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Regis R.
Rating: 2 out of 5
following a purchase from 18/11/2025
The product is not identical to the photo: I wanted a 100 percent wood item and not wood/PVC
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Laurence D.
Rating: 4 out of 5
following a purchase from 05/12/2025
Everything went well, except that the Post did not inform me that the package had arrived. Fortunately, I called you, it was you who informed me. Best regards,
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Alain D.
Rating: 4 out of 5
following a purchase from 03/12/2025
Nothing to report
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Patricia F.
Rating: 4 out of 5
following a purchase from 26/03/2025
Satisfied
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Gilbert R.
Rating: 4 out of 5
following a purchase from 18/11/2025
nothing to report
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Nadine G.
Rating: 4 out of 5
following a purchase from 23/11/2025
Just delivery a bit long
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Philippe G.
Rating: 2 out of 5
following a purchase from 01/12/2025
The labels stuck on the pastry horns were very difficult to remove. The glue was too resistant. For a food utensil, this is not suitable.
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Romain D.
Rating: 2 out of 5
following a purchase from 30/11/2025
Reber chopper arrived wobbly and with white stains inside and outside that won't come off
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Pierre B.
Rating: 4 out of 5
following a purchase from 25/09/2025
Everything was in line with my expectations but it is a pity that the delays for some items were 8 to 10 weeks instead of the 4 announced.
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Brigitte S.
Rating: 2 out of 5
following a purchase from 13/10/2025
a processing delay of + 45 days which required a reminder from me to know where my order was, then a payment issue because due to the delay, my initial credit card being renewed which necessitated reinitiating a payment
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Christiane M.
Rating: 2 out of 5
following a purchase from 23/10/2025
For the first time in over 20 years, I am not happy with tom press: I received this order and within 5 minutes of opening the package I called to inform that an item was missing... 8 days later I have not received any news. Are we being taken for liars? Very unpleasant when we know that in less than 2 years I have ordered for over 2000 €.. the missing item costs 49.95 €.... I let you draw the conclusion and deduction...
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G
Gerard T.
Rating: 4 out of 5
following a purchase from 25/11/2025
Very fast
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Patrickk G.
Rating: 4 out of 5
following a purchase from 27/11/2025
very satisfied
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Pascal S.
Rating: 2 out of 5
following a purchase from 23/11/2025
I bought pork casings 55/60, but what I received is at most 50 (to know, I use a 50 mm stuffing tube, and it fits very difficultly), so disappointed.
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Jean-Marie M.
Rating: 4 out of 5
following a purchase from 16/11/2025
very well packaged. Instructions and manual leave something to be desired
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Gerard S.
Rating: 4 out of 5
following a purchase from 18/07/2025
VERY GOOD DELAY very long. Order in July and received in November without any message in between
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Gilbert R.
Rating: 4 out of 5
following a purchase from 18/09/2025
Delivery time of 2 months but good quality of customer service and products
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D
Dominique J.
Rating: 2 out of 5
following a purchase from 14/11/2025
Despite a message and a phone call for a confirmation of D of the grid axes of the chopper, no response! BAD POINT FOR YOU. DJ
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Patrick P.
Rating: 4 out of 5
following a purchase from 14/11/2025
repair compliant and warranty applied
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Gerard M.
Rating: 4 out of 5
following a purchase from 14/11/2025
Nothing to say everything is perfect
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C
Christophe L.
Rating: 4 out of 5
following a purchase from 15/09/2025
Thank you, Good product
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Cécile L.
Rating: 2 out of 5
following a purchase from 12/11/2025
This is not the product I usually ordered even though I was told it was, and moreover, the items are not accepted.
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B
Bruno N.
Rating: 4 out of 5
following a purchase from 07/11/2025
Happy but the order was on hold due to a missing item. A phone call to inform the customer would be nice. Everything was sorted out after a call from my side
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Anne Marie N.
Rating: 4 out of 5
following a purchase from 07/11/2025
No feedback on usage as not yet put into service. I received the satisfaction questionnaire before receiving the item which arrived after the scheduled date. Material well packaged and arrived in good condition
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Thierry D.
Rating: 4 out of 5
following a purchase from 07/11/2025
The catalog should be free
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Patrick T.
Rating: 4 out of 5
following a purchase from 02/11/2025
Well received the package on the announced date. And a quality of the ordered products
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Bernard A.
Rating: 2 out of 5
following a purchase from 02/11/2025
the part was not suitable for my thorny issue
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B
Berthelot D.
Rating: 4 out of 5
following a purchase from 02/09/2025
Hello, order placed at the end of August, received at the beginning of November. A bit long. Otherwise, good product.
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Ludovic R.
Rating: 4 out of 5
following a purchase from 28/10/2025
Order arrived quickly, shipping costs may need to be reviewed. €6 for an item costing €4
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B
Bernard F.
Rating: 4 out of 5
following a purchase from 15/10/2025
Good
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