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A
Rating: 4 out of 5
nothing to say thank you
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 4 stars
Reset filtersV
Rating: 4 out of 5
Haven't tried everything yet!
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A
Rating: 2 out of 5
The covid crisis had a nice ring to it. Were not able to honor an order placed on April 28, at the end of each month I was told it would arrive next month and when I was told end of September and by dint of impatience I switched my article for another. Very disappointed. As for customer service, I've never had the same contacts, so I've heard different things.
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V
Rating: 4 out of 5
It took a few weeks for TomPress to get one part of my order (I assume COVID had disrupted supply chains). I made an online inquiry through their website as to the status of my order and was informed of the delay. As soon as they had the item, my order was despatched to me and delivered in its entirety. They appear to have an extensive product range of robust equipment.
A
Rating: 4 out of 5
The insect killer lamp has already stopped working. I need to replace the bulb
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A
Rating: 2 out of 5
Delivery time far too long
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A
Rating: 4 out of 5
The service provided by your sales team's availability and dedication is top-notch.
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A
Rating: 2 out of 5
Delivery times too long, several months waiting to receive mediocre crates Customer service easily contactable but disappointed with my purchases Attention to you!
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Response from tompress.com
Hello, I invite you to call our customer service at 05.63.71.44.99 regarding the items ordered. Best regards.
A
Rating: 4 out of 5
very well
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A
Rating: 4 out of 5
The visual quality/price ratio is good, but we'll have to check how long it lasts in use.
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
I'm not sure of the accuracy of the temperatures displayed.
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A
Rating: 4 out of 5
Very good equipment as usual. The description corresponds well to the product. Easy to use and secure. Easy to clean.
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C
Rating: 4 out of 5
Very happy on delivery, fast and very professional and present assistance. The goods received I expected something more sincerely, hive corners missing roof not stable and anti-Varroa plate non-existent. Quality price very disappointed.
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A
Rating: 4 out of 5
Satisfied with the product
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A
Rating: 2 out of 5
The merchandise is good but I had to wait 2 months to get it The customer service is zero because they never kept me informed I had to call several times with the only answer each time we have to wait Not an explanation, not an excuse and the misery gesture of a voucher of 1
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Response from tompress.com
Hello, We apologize for being short-staffed. The circumstances are exceptional and I hope you understand that. Restocking times are gradually returning to normal. Best regards.
A
Rating: 2 out of 5
Good equipment: Italian for the corer and German for the stoner.
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Response from tompress.com
Hello, what happened? Please detail the situation at [email protected]. Best regards.
A
Rating: 4 out of 5
delivery and compliant product
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A
Rating: 2 out of 5
Two months waiting for an order... I understand the covid situation, but still... And very little information when I called customer service...
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A
Rating: 4 out of 5
Ras everything was fine thank you
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A
Rating: 4 out of 5
Remarkable customer management from SOPHIE
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A
Rating: 4 out of 5
La Poste is not an ideal delivery method for Belgium.
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A
Rating: 4 out of 5
Fast service tresbibproduct
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A
Rating: 4 out of 5
Delivery time not respected + 8 weeks compared to what was planned Otherwise the dough machine works very well. I tried the spinach raviolini, but couldn't get the filling right. I'll get the hang of it in time.
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A
Rating: 4 out of 5
products as described
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A
Rating: 4 out of 5
The spatula looks more like a beater than a spatula! the photo is not good! Otherwise to be seen in use...
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A
Rating: 4 out of 5
Very long delivery time ( 8 weeks ! ).
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A
Rating: 4 out of 5
Delivery time was very good, no negative surprises this time with last year a late delivery due to the supplier .
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A
Rating: 4 out of 5
Hello, I propose a small modification to facilitate the filling of the press: fix the 2 columns on the base with 2 additional nuts hidden in the aluminum tubes and put wing nuts at the top of the crossbar; thus, one can remove the piston and the crossbar and easily fill the press. Also find a system which prevents the tank from turning on the base...
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A
Rating: 4 out of 5
Very good, just as I expected.
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A
Rating: 4 out of 5
Long delivery time
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A
Rating: 4 out of 5
Fast delivery and very nice product I recommend
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A
Rating: 4 out of 5
20 days for delivery, for an item in stock, is too long.
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A
Rating: 4 out of 5
Items as ordered. Good follow-up. Delivery a little slow, but that's probably due to the situation.
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A
Rating: 2 out of 5
Parcel not addressed to the address indicated on the Chronopost website. Shipment to Auch 32000 when my address is schweighouse 67590. According to Tompress. Reshipment not possible until three weeks after return of parcel.
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A
Rating: 4 out of 5
Order/delivery time too long but good follow-up. Very good product
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A
Rating: 2 out of 5
My delivery was announced on the website 15 days later, but I only received the product 6 weeks later.
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A
Rating: 4 out of 5
Good quality product
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
because of the covid we had to wait 2 months to receive the order a commercial gesture would have been welcome
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