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A
Rating: 4 out of 5
Despite the careful parcel and packaging, one of the products was damaged. No evaluation on the customer service that I did not contact.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
Machine refused because of damaged packaging. Photos sent by e-mail to the after-sales service attesting to this. I'm waiting for a new peeler to be sent to me quickly.
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A
Rating: 2 out of 5
This pitter might work if the cherries were perfect spheres with well-centered round pits, but in nature that doesn't exist! Also, the cross-shaped piston is too big and remains stuck at the bottom despite the spring; it had to be reduced with sandpaper.... In short: a poorly designed device that you should avoid buying.
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A
Rating: 4 out of 5
Delivery on time. Item corresponds to the description. I can't really assess customer service, as the order was placed over the Internet.
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A
Rating: 4 out of 5
the machine seems to work perfectly, but it's a shame I didn't notice when ordering that the default grid had holes too big for the first use I wanted to make of it, namely destoning raspberries.
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A
Rating: 2 out of 5
The smoker is nice but the packaging sucks!!! Not a panel that isn't crooked!
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Response from tompress.com
Did you indicate this on the delivery note? Yours faithfully
A
Rating: 4 out of 5
R.A.S
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C
Rating: 2 out of 5
Goods do not match what is indicated. Problems with delivery.
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Response from tompress.com
Good morning, sorry you did not have a good experience. We are not aware of any problems with the delivery, while for non-conforming goods we are available to solve any problems. Please do not hesitate to contact us, we are always available. CUSTOMER SERVICE TOMRPESS ITALIA
A
Rating: 4 out of 5
No information from the carrier. The delivery reference given by Tompress was unknown on the carrier's website; there was no message announcing the delivery: it was a happy coincidence that allowed us to welcome the delivery man.
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A
Rating: 4 out of 5
Perfect product as described on the website
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A
Rating: 4 out of 5
many products sometimes unavailable in other stores
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A
Rating: 4 out of 5
Very good product, tested with homemade poolish pizza dough, a real treat! The scoop does its job well too, but may wear out over time.
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A
Rating: 4 out of 5
Very good artcles
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A
Rating: 4 out of 5
The delivery has to be reviewed, it arrived without pallet and not packed. Very good product, corresponds to my expectations.
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A
Rating: 4 out of 5
Small problem with delivery, otherwise everything is PERFECT
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A
Rating: 4 out of 5
Not used yet, but at first glance it's a good machine.
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A
Rating: 2 out of 5
fast delivery but box completely exploded (fortunately the goods were intact, I did not receive the right goods and finally I had to call back after a week to have more information on how to proceed, while the same day I had called to report the problem.
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Response from tompress.com
Hello, Our apologies, the after-sales service is in the process of making the necessary arrangements. Best regards.
A
Rating: 4 out of 5
Great machine but INCOMPREHENSIBLE user manual, poor French translation.
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Response from tompress.com
Hello, Our apologies. I will send you the instructions by e-mail. Best regards.
A
Rating: 4 out of 5
I really regret having chosen colissimo delivery as the parcel took 8 days to arrive from the moment it was picked up.
No serious tracking. After delivery, it still said 'on the way'!"
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No serious tracking. After delivery, it still said 'on the way'!"
A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Too bad no Saturday duty
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A
Rating: 4 out of 5
I suppose it's for ordering this type of material, which is not very common.
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A
Rating: 4 out of 5
Well received. We've only used the pitter once, and on fairly small, very ripe cherries. We often have to remove the pitted cherries by hand, but it's quicker than without. This one seems sturdy. NB Why don't you wait a few months for your satisfaction surveys. Our answers would be more reasoned.
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A
Rating: 2 out of 5
delivery time too LONG
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Response from tompress.com
Hello, the restocking took a little longer than expected, yes, because of the exceptional health situation. Everything seems to be gradually returning to normal. Best regards.
A
Rating: 4 out of 5
Despite a slightly long delivery time, which I can understand, the item I ordered was exactly what I expected. Nothing to say and thanks again. I'll be recommending you.
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A
Rating: 4 out of 5
Slightly long delay (over a month) for processing the order, but reported on the site and in connection with the pandemic. Entirely satisfied with the rest.
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A
Rating: 4 out of 5
continue
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A
Rating: 4 out of 5
Second order with this supplier and still very satisfied with the quality of the products and the service.
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A
Rating: 2 out of 5
The goods took a month to be shipped. I had to insist that it be shipped. Because one of the items wasn't in stock, the whole order was put on hold, which is a bit of a mess.
Then the parcel was delivered, with the bag containing beef casings bursting inside. I can't tell you the smell. In short, when the going gets tough, the tough get going.
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Then the parcel was delivered, with the bag containing beef casings bursting inside. I can't tell you the smell. In short, when the going gets tough, the tough get going.
Response from tompress.com
Hello, We tried to contact you as soon as we received the order and left a message to suggest you to change the unavailable item. I don't see the description for the hoses, please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
as I expected
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A
Rating: 4 out of 5
Item meets my expectations Points for improvement: it would be nice to have a protection for the stone (bag or something like that); in addition, the pizza peel could be of slightly higher quality, especially as it is very practical.
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A
Rating: 4 out of 5
Very clean product Corresponds to the description
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A
Rating: 4 out of 5
Rather long delivery times, but products conform
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A
Rating: 4 out of 5
Very good product that met our expectations. I would recommend it to a friend.
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A
Rating: 4 out of 5
Very pleased
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A
Rating: 4 out of 5
Longer than expected.
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A
Rating: 4 out of 5
as always, quality products and top-notch service. if we don't give you as many stars as possible, it's just because perfection doesn't exist. i recommend tompress.
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A
Rating: 4 out of 5
Very good products
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A
Rating: 4 out of 5
Corect product - shame it got crushed in transit - could have put it in a box instead of an envelope
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A
Rating: 4 out of 5
meets my expectations
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