The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
My only regret is that there is no information or instructions on how to use this product, so I haven't used it yet.
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Response from tompress.com
Hello, Our apologies. I will send you the necessary information by e-mail. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Poor quality item, moreover, the brand displayed in the catalog is not the one received. Deception on the merchandise Maison TOMPRESS, I thought you were more serious and more respectful of your customers!
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Response from tompress.com
Hello, there may have been an error in the preparation of your order. Please contact our customer service department for further details and to eliminate this possibility. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Thank you
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Response from tompress.com
We look forward to hearing from you! See you soon.
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Acheteur Vérifié
Rating: 4 out of 5
short
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Acheteur Vérifié
Rating: 4 out of 5
Super team, well-prepared parcel. Identical to the description. A very good follow-up by mail always a response within 2 hours. Slow delivery due to coronavirus. I highly recommend your website to my friends and family.
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Response from tompress.com
Thank you very much, the team will be delighted with your compliments. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
very good quality. thank you
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Acheteur Vérifié
Rating: 4 out of 5
compliant product
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Acheteur Vérifié
Rating: 4 out of 5
Good responsiveness and good product information
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Acheteur Vérifié
Rating: 4 out of 5
Top service and merchandise The delivery that day was raining and the driver didn't want to come to my home.
I apologize given the context of this health crisis.
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Acheteur Vérifié
Rating: 4 out of 5
Hello
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Acheteur Vérifié
Rating: 4 out of 5
Good evaluation Apt use of the product. Participation in the ecology by saving space and saving garbage bags. Delivery ok.
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C
Compratore Verificato
Rating: 4 out of 5
The problem of late delivery affected my complete satisfaction. Justified by the current time of health emergency that I did not have, however, with deliveries from other providers. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
Package slightly damaged, with the tail protruding from the package. The utensil was unharmed.
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Acheteur Vérifié
Rating: 4 out of 5
Ras c'est propre et rapide merci
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Acheteur Vérifié
Rating: 4 out of 5
On-time delivery and quality products
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfactory telephone reception when ordering. The deliveryman was unpleasant because he was in a hurry, which meant I didn't have enough time to check the contents of the parcel and envelope. As a result, I discovered that the invoice was missing a few days after receiving the parcel. Fortunately, following my complaint, customer service was very quick to send an invoice. Satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
The item is exactly as shown in the photo, there are a few small imperfections on the lid.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect
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Acheteur Vérifié
Rating: 2 out of 5
delivery not yet collected 04/21/2020
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Response from tompress.com
Hello, Your parcel is on its way. Due to the unprecedented health situation, the distribution of mail and parcels by La Poste has slowed down considerably. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Too bad the good-for-nothings at the post office only do their job at 30%.
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Response from tompress.com
It's a shame to give Tom Press a bad mark. However, we also regret the lack of commitment and support shown by some towards the confined population.
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Acheteur Vérifié
Rating: 4 out of 5
Solid, reliable kitchen utensil.
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Acheteur Vérifié
Rating: 4 out of 5
On-time delivery. Perfectly secure packaging.
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Acheteur Vérifié
Rating: 4 out of 5
very good and inexpensive products
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Acheteur Vérifié
Rating: 4 out of 5
A good company to recommend
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to the order and beautiful quality too bad that delivery took 4 months ... otherwise all ok thank you.
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Acheteur Vérifié
Rating: 4 out of 5
the mould suits me perfectly, I've used it several times and it worked perfectly
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Acheteur Vérifié
Rating: 4 out of 5
Hello, this survey is probably automatic because I haven't received anything.
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Response from tompress.com
Hello, your parcel has arrived at the sorting center in your department and should be delivered shortly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Efficient when ordered. Delivery problem, but it was the post office's fault A broken throttle lever Otherwise everything is OK
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Response from tompress.com
Hello, Please send photos of the damage to [email protected] with reference 24424 in the subject line. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Top! A yeast offering would really complement many of your products!
Have a nice day,
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Response from tompress.com
Hello, they are ;) they are being restocked, but you can find them here: https://www.tompress.com/CT-8674-levures.aspx Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Quality product at a reasonable price Delivery problematic, certainly due to the current health crisis.
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Acheteur Vérifié
Rating: 4 out of 5
Lack of precision due to insufficient documentation. Problem fitting temperature sensor to door
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I still haven't received my delivery and the previous ones arrived twice. Sincerely Mr Viallard
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Response from tompress.com
Hello, Parcel delivered on 16/04/2020. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Not yet recut
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Response from tompress.com
Hello, Yes, but the parcel did arrive in Switzerland. Customs clearance is taking longer in the current climate. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
good product and an interesting range
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Acheteur Vérifié
Rating: 4 out of 5
Cuts bones and meat well, skin is more difficult because the blades are not parallel, only the tip cuts Made in Italy, not China...
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied overall and always.merci
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Acheteur Vérifié
Rating: 2 out of 5
The order was picked up by the post office on Wednesday April 8. The tracking has not changed since then - so no scan - as if the package was lost. Not delivered 10 days after the order there is something to worry about!!!
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Response from tompress.com
Hello, Your parcel is on its way. Postal delays are considerably longer at this time of year. Rest assured, it's on its way. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Thank you!
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