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A
Rating: 4 out of 5
Delivery independent of Tom Press. The post is deplorable in Ile de France.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good product, little problem with delivery, but it's the same everywhere, deliverymen don't like to deliver to individuals.....
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A
Rating: 4 out of 5
Good, clear site
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A
Rating: 4 out of 5
I did not receive my order in the time you said, but the money was well pocketed.
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Response from tompress.com
Hello, Payment was received when your package was shipped. Order placed on 29/09 after midday, dispatched the next morning, delivered 48 hours later. Best regards.
A
Rating: 4 out of 5
Very nice product Too bad the packing tape was stuck directly to the barrel, which took me a good hour to clean up.
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A
Rating: 4 out of 5
good, fast service.
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A
Rating: 4 out of 5
The tank is fine, but it comes with no explanatory note and no instructions for use.
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Response from tompress.com
Hello, an explanatory video is available on the product page: https://www.tompress.com/A-1413-cuve-de-fermentation-plastique-120-litres.aspx Best regards.
A
Rating: 4 out of 5
Delivery date problem with bpost
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A
Rating: 4 out of 5
All correct
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A
Rating: 2 out of 5
too much delay between order and delivery
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Best regards.
A
Rating: 4 out of 5
Hello, problematic delivery Service Géodis null. Took over a week. Never use this delivery company again.
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A
Rating: 2 out of 5
Waiting for a refund for the product sent back on September 20th by colissimo ( product does not correspond to our expectations )
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Response from tompress.com
Hello, the product is still not back with us, I invite you to follow up on it. As soon as we receive it, we'll do what's necessary. Best regards.
A
Rating: 4 out of 5
I've ordered several times now and have nothing to complain about in terms of service and products. and the advice given on the phone. best regards, Denis
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A
Rating: 4 out of 5
Be careful with your carriers: 3 sleeves were missing from the cartonv
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A
Rating: 4 out of 5
Thank you for your reactivity, initially I received the lower part of the dish broken in its packing. After having announced it to you (photographs) I very quickly received a new bottom of papillote. Cordially S.Dussert
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A
Rating: 4 out of 5
product conforms to the description, however the packaging leaves something to be desired as a simple plastic bag wrapped the tank in hard plastic but not everyone is obliged to see the products I order.
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A
Rating: 2 out of 5
used to remove skin and seeds from grapes the grate swelled slightly and now I have to buy another grate.
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Response from tompress.com
Hello, if the grid swells, it's a sign that jamming is imminent. It is important to remove all the waste before putting grapes back into the hopper to prevent the screen from breaking. Best regards.
A
Rating: 4 out of 5
On the 4 crates ordered, there are several defects in the wood (traces of cutting machines) and even a partially split board.
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Response from tompress.com
Hello, could you please send us some photos by e-mail? I'm opening a follow-up file with our after-sales service. Best regards.
A
Rating: 4 out of 5
Very good product - Good packaging and fast delivery.
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A
Rating: 4 out of 5
Delivery time of one week, longer than in previous years...
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Good material and fast delivery. Great care taken with packaging, perhaps a little too much packaging.
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A
Rating: 4 out of 5
Material Conforms to Order and well made. I needed to phone customer service, and I have never been well received by a customer service. The person did everything to arrange delivery dates, very helpful. A real local contact. Keep up the good work, it's a real plus. Well done!
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A
Rating: 4 out of 5
3 le parfait 750g jars went bad on first use
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Response from tompress.com
Hello, Have you thought of putting tea towels between the jars to prevent them from colliding? Best regards.
A
Rating: 4 out of 5
compliant, but the capsules are sold at a different number than the pots. This seems inconsistent to me...
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Response from tompress.com
Hello, It all depends on the batches of jars, remember that the cap is changed for each heat treatment. Best regards.
A
Rating: 4 out of 5
Excellent product
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A
Rating: 4 out of 5
Product not suitable for almonds...
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A
Rating: 4 out of 5
Delivery was as ordered Good product As and when I needed it
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
delivery a little long
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A
Rating: 4 out of 5
Device works well A little expensive considering that the manufacturer sells it for 60 less
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Response from tompress.com
Hello, The price difference is not exact, we do not charge shipping costs for this item, and do not take into account the customer service we provide or any after-sales support. Best regards.
A
Rating: 4 out of 5
Tompress products are always top notch fast shipping but the post office is incredibly slow with a 6-day delay compared to the advertised date.
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A
Rating: 4 out of 5
Immediate order processing and shipping. The product corresponds to my order.
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A
Rating: 2 out of 5
Merchandise unworthy of being sold, impossible to turn the crank, unpleasant customer service person.
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Response from tompress.com
Hello, Perhaps you could give us more details about the situation so that we can find the right solution and give you satisfaction. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
no phone call for delivery
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A
Rating: 4 out of 5
very satisfied
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A
Rating: 2 out of 5
Ordered on 30 08 collected on 11 09 and broken but delivery planned on 3 09 then on 6 09 then on 10 09 and collected on 11 09 after many complaints and assurance of being delivered on the planned dates and this without any warning of non-delivery. in addition on opening the jar broke because in a box too large without any paper or bubble wrap to prevent its tossing in the box. pitiful.
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Response from tompress.com
Hello, We are reporting these delays to our carrier. Our after-sales service has taken the matter into account. The pot should arrive in its specific packaging, which is assembled around the pot, and the stones at the bottom. Best regards.
A
Rating: 2 out of 5
The little glass jars are all placed against each other, with no protection, so two jars are broken The scotch tape printed with the warnings must cost less than making a proper parcel. It's not the all-around paper that prevents breakage. And yes, it must be easier to make the carrier pay.
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Response from tompress.com
Hello, We take great care with the packaging of our parcels, but this can happen, which is why a check of the goods is imperative on delivery. Despite the absence of reservations, we proceeded to the credit of 1.02 euros corresponding to the breakage of the 2 jars. Best regards.
A
Rating: 4 out of 5
The package arrived intact, but the tray at the bottom of the crate had received a blow, probably before shipping, and was cracked. Impossible to see before signing the delivery note, unless you unpack everything and inspect it in detail, which the deliverers don't appreciate because it wastes their time. So I'd appreciate it if the goods could be checked before being dispatched.
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Response from tompress.com
Hello, We apologize for the inconvenience. A file has been opened with our after-sales department, which will contact you within the day. Best regards.
A
Rating: 2 out of 5
Waiting 3 months for a small order is a bit much considering that said order is still not complete and that I have to wait another two months before getting the two missing parts - The reply to the e-mail, one time out of three if all goes well.
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Response from tompress.com
Hello, We apologize for the inconvenience. We are doing everything we can to reduce the manufacturing time as much as possible. Best regards.