English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
bonjour un peu déçu il me manque 3 couvercles et boites moi qui avait besoin de 60 boites j'en ai que 57
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
very long delay due to an unavailable item. I had to contact service to find out why. As far as I'm concerned, the available item should have been delivered urgently, and the unavailable item should have been delivered later without, of course, additional shipping costs.
Translated reviews
A
Rating: 2 out of 5
order a pizza peel Diameter 30 and I receive D 25....... what do I do now?
Translated reviews
Response from tompress.com
Hello, If the product does not suit you, you can return it to us. However, this shovel is listed in 25 cm on our website. https://www.tompress.be/A-10005905-pelle-a-pizza-ronde-en-inox-perforee.aspx
V
Rating: 2 out of 5
Delivery arrived much later than indicated in the store (4 weeks). E-mails to customer service were not answered. And it was not possible to call at all. I will no longer order from this company.
Translated reviews
Response from tompress.com
Sorry for the late delivery. We did not receive your message and it is true that our phone line had problems, they have now been resolved.
A
Rating: 4 out of 5
It's a pity I couldn't order in my own name with the same e-mail address by creating a new account, it would have been less complicated.
Translated reviews
A
Rating: 2 out of 5
appliance not properly adjusted from the outset gas flow not appropriate despite several attempts
Translated reviews
Response from tompress.com
Hello, If the adjustments with the air regulation screws have not been conclusive, perhaps you could send us the stove so that we can examine it and adjust it if necessary. Please contact our after-sales service for details. Best regards.
A
Rating: 4 out of 5
missing plugs in the package see the joints
Translated reviews
Response from tompress.com
Hello, This has been reported to us, the 5 missing plugs have been shipped to you immediately. Best regards.
A
Rating: 4 out of 5
Product a little light for breaking hard fruit.
Translated reviews
A
Rating: 2 out of 5
Order partially non-compliant. SAV file opened and since then radio silence". Disappointment ......."
Translated reviews
Response from tompress.com
Hello, Your case was settled on Friday. Our after-sales service will send you an e-mail today. Best regards.
A
Rating: 4 out of 5
CLEAR
Translated reviews
A
Rating: 4 out of 5
ras...............................
Translated reviews
A
Rating: 4 out of 5
ordered monday morning delivered friday paid shipping its very long for the price paid
Translated reviews
A
Rating: 4 out of 5
good service
Translated reviews
A
Rating: 4 out of 5
Problem solved with after-sales service Good
Translated reviews
A
Rating: 4 out of 5
missing mounting screws
Translated reviews
Response from tompress.com
Hello, you've ordered a spare part, so there's only the part. The screws from your bracket can be reused for the new bracket. Best regards.
A
Rating: 4 out of 5
I had to wait a very long time to get the product. On the other hand, the customer service was irreproachable and did everything possible for my order. The final product doesn't perform as well in kg/hour, but you can see that it's quality.
Translated reviews
A
Rating: 4 out of 5
The front of the coffee grinder drawer was broken. We had to repair it and glue it back in place.
Translated reviews
Response from tompress.com
Hello, please contact us immediately within 48 hours of delivery if you have any problems. Best regards.
A
Rating: 4 out of 5
Delivery independent of Tom Press. The post is deplorable in Ile de France.
Translated reviews
A
Rating: 4 out of 5
Good product, little problem with delivery, but it's the same everywhere, deliverymen don't like to deliver to individuals.....
Translated reviews
A
Rating: 4 out of 5
Good, clear site
Translated reviews
A
Rating: 4 out of 5
I did not receive my order in the time you said, but the money was well pocketed.
Translated reviews
Response from tompress.com
Hello, Payment was received when your package was shipped. Order placed on 29/09 after midday, dispatched the next morning, delivered 48 hours later. Best regards.
A
Rating: 4 out of 5
Very nice product Too bad the packing tape was stuck directly to the barrel, which took me a good hour to clean up.
Translated reviews
A
Rating: 4 out of 5
good, fast service.
Translated reviews
A
Rating: 4 out of 5
The tank is fine, but it comes with no explanatory note and no instructions for use.
Translated reviews
Response from tompress.com
Hello, an explanatory video is available on the product page: https://www.tompress.com/A-1413-cuve-de-fermentation-plastique-120-litres.aspx Best regards.
A
Rating: 4 out of 5
Delivery date problem with bpost
Translated reviews
A
Rating: 4 out of 5
All correct
Translated reviews
A
Rating: 2 out of 5
too much delay between order and delivery
Translated reviews
Response from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Best regards.
A
Rating: 4 out of 5
Hello, problematic delivery Service Géodis null. Took over a week. Never use this delivery company again.
Translated reviews
A
Rating: 2 out of 5
Waiting for a refund for the product sent back on September 20th by colissimo ( product does not correspond to our expectations )
Translated reviews
Response from tompress.com
Hello, the product is still not back with us, I invite you to follow up on it. As soon as we receive it, we'll do what's necessary. Best regards.
A
Rating: 4 out of 5
I've ordered several times now and have nothing to complain about in terms of service and products. and the advice given on the phone. best regards, Denis
Translated reviews
A
Rating: 4 out of 5
Be careful with your carriers: 3 sleeves were missing from the cartonv
Translated reviews
A
Rating: 4 out of 5
Thank you for your reactivity, initially I received the lower part of the dish broken in its packing. After having announced it to you (photographs) I very quickly received a new bottom of papillote. Cordially S.Dussert
Translated reviews
A
Rating: 4 out of 5
product conforms to the description, however the packaging leaves something to be desired as a simple plastic bag wrapped the tank in hard plastic but not everyone is obliged to see the products I order.
Translated reviews
A
Rating: 2 out of 5
used to remove skin and seeds from grapes the grate swelled slightly and now I have to buy another grate.
Translated reviews
Response from tompress.com
Hello, if the grid swells, it's a sign that jamming is imminent. It is important to remove all the waste before putting grapes back into the hopper to prevent the screen from breaking. Best regards.
A
Rating: 4 out of 5
On the 4 crates ordered, there are several defects in the wood (traces of cutting machines) and even a partially split board.
Translated reviews
Response from tompress.com
Hello, could you please send us some photos by e-mail? I'm opening a follow-up file with our after-sales service. Best regards.
A
Rating: 4 out of 5
Very good product - Good packaging and fast delivery.
Translated reviews
A
Rating: 4 out of 5
Delivery time of one week, longer than in previous years...
Translated reviews
A
Rating: 4 out of 5
well
Translated reviews
A
Rating: 4 out of 5
Good material and fast delivery. Great care taken with packaging, perhaps a little too much packaging.
Translated reviews
A
Rating: 4 out of 5
Material Conforms to Order and well made. I needed to phone customer service, and I have never been well received by a customer service. The person did everything to arrange delivery dates, very helpful. A real local contact. Keep up the good work, it's a real plus. Well done!
Translated reviews