The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Everything is perfect the only problem is for the delivery of the jam jars the second last delivery 4 jars broken Last delivery 1 only So clear improvement The problem is related I think that there is no bubble wrap in the package Otherwise I repeat everything is perfect
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Response from tompress.com
Hello, on your penultimate delivery, following your call for the broken pots, you received a commercial gesture on the next order. Even if it's just a broken pot, please don't hesitate to contact us by phone on 05.63.71.44.99, so that we can make the necessary arrangements. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
Colistier delivers without warning, while Internet tracking shows parcels on the way
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Acheteur Vérifié
Rating: 4 out of 5
My first order could have been perfect, the parcel seemed to be in good condition, but inside the 600g can of rosin spilled all over the items. As I didn't make any reservations at the post office, I'm going to have to replace the soiled items that I can't clean. In future, for the rosin, remember to tape the cap of the bottle, which opens easily. Merc
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Response from tompress.com
Hello, if you have a problem with your delivery, you can contact us by phone at 05.63.71.44.99, our advisors are here to help you. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
unprofessional attitude, wrong price on catalog not assumed, no product in stock, lead time not specified when ordering, items indicated as being in stock when they are not. a pity to see such ways of conceiving commerce.
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Response from tompress.com
Hello, Our site is updated in real time. Available items are noted in stock".
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Acheteur Vérifié
Rating: 4 out of 5
The handle is fragile, so be careful when raising the blade, as the notch will spread. Otherwise, it's OK.
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Acheteur Vérifié
Rating: 4 out of 5
I am always so satisfied with this site, no problem, very serious, delivery time respected but only downside delivery is not respected by the carrier it's a shame.
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery good product
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Acheteur Vérifié
Rating: 4 out of 5
everything to do with the goods and TOMPRESS no problem.
Very different opinion regarding the carrier GEODIS no consideration or respect for the customer delivered.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Very good contact with the advisers. On the other hand I'm still a bit disappointed that the jars and bottles ordered are not better protected (for delivery and home storage afterwards). Overall satisfied Julie
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V
Verifizierter Käufer
Rating: 4 out of 5
No further comments.
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Acheteur Vérifié
Rating: 4 out of 5
good quality
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed, no instructions for use to make jam for example. I phoned your service, the only answer was: look on the web, thank you.
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Response from tompress.com
Hello, There are no jam recipes supplied with the refractometer. We will send you the refractometer instructions for use. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
no problem
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Acheteur Vérifié
Rating: 4 out of 5
The products are very good but the delivery times are too long.
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Acheteur Vérifié
Rating: 2 out of 5
Over-packaging...
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Acheteur Vérifié
Rating: 2 out of 5
the product supplied is far from the quality expected. for this coffee, it is far behind a hypermarket product (for example, a carte noire n° 9). So no interest."
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
sterisilator slightly dent review packaging
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Acheteur Vérifié
Rating: 4 out of 5
I am satisfied with the product but the age of the parcel was limited.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery was made to the wrong address
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Response from tompress.com
Hello, what happened? Please let us know the details of your delivery. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
packaging slightly damaged, otherwise RAS
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Acheteur Vérifié
Rating: 4 out of 5
Despite the care taken by Tompress for shipping, one of the items was broken by the carrier.
The Tompress after-sales service was very responsive and professional.
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Acheteur Vérifié
Rating: 4 out of 5
I am very satisfied with the product I ordered, unfortunately I had a few problems with the deliveryman. Fortunately, the delivery company made up for it ...
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Acheteur Vérifié
Rating: 4 out of 5
You have to be available for the carrier (9am-5pm slot). The doorbell didn't work, which I didn't know, and 2 minutes after the carrier arrived I found a notice telling me I was absent. Why put cell phone numbers on parcels if the courier doesn't use them? The carrier's phone number is overtaxed, which is very unpleasant.
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Acheteur Vérifié
Rating: 4 out of 5
Delivered quickly, looks as good as new, very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
Simply the tracking of the package, I had taken an express delivery and I was notified 2 days after the arrival of the package.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
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Response from tompress.com
Hello, Our apologies for the inconvenience. We are following up the case under reference 22911. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good quality product, fast delivery but too big. However, my machine is an RGV 275 Bon. The main thing is that it's protected from dust
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Acheteur Vérifié
Rating: 4 out of 5
I don't know about delivery, the post office has been down since the end of March and parcels are easily 5 to 6 days late. On your side it's very good
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Acheteur Vérifié
Rating: 4 out of 5
very good products, but delivery was delayed twice.
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Acheteur Vérifié
Rating: 4 out of 5
Everything impeccable
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Acheteur Vérifié
Rating: 4 out of 5
We are very satisfied with the quality products. Thank you...
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied and happy with the products.
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Acheteur Vérifié
Rating: 4 out of 5
The outside diameters (inlet and outlet) of the cork stopper are just a millimeter too small to ensure a good seal over the long term (several years), and what's more, the stopper is made of agglomerated cork granules. So I replaced it with a real, solid cork that I drilled to fit the tap. The faucet is OK.
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Acheteur Vérifié
Rating: 4 out of 5
the delivery was not made on time as promised. I was told 48 hours, ordered on Tuesday and only received it the following Monday.
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Acheteur Vérifié
Rating: 4 out of 5
Good product fast delivery
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