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A
Rating: 4 out of 5
Product ordered in early December, received in March... without a word of apology from customer service, without a commercial gesture.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 375 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
6 weeks waiting for delivery, several calls to customer service who are unable to give a delivery date. No commercial gesture made. We will not recommend them, and we do not recommend them.
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A
Rating: 2 out of 5
Two lids out of 6 arrived broken. What's more, the cardboard box was huge, for 6 verrines of 290mL.... it's about time they made a little effort in terms of ecology.
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Response from tompress.com
If you have any questions, please do not hesitate to contact us. Best regards.
V
Rating: 4 out of 5
We could still work on communication, but otherwise I'm satisfied.
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A
Rating: 4 out of 5
the drip pan handle has come loose , 2 rivets did the trick + a little matt black on the raw iron parts will prevent rusting .
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A
Rating: 2 out of 5
I was waiting for my Christmas present and received it in March.
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A
Rating: 4 out of 5
Order placed in december 2018 received in march 2019 but good its going ...
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Response from tompress.com
Hello, It was a shortage of raw material, the glassmakers have resumed their activity, it should not take so long. Best regards.
A
Rating: 4 out of 5
Satisfied with service
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A
Rating: 4 out of 5
it's really what we were looking for very satisfied
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A
Rating: 2 out of 5
I am disappointed not by the product but by the delivery time of my order, the parcel arrived one month after the order, it was never mentioned at the time of the order that the product was not in stock, as I needed it quickly I paid 8 euros so that it arrives in chrono... no commercial gesture following my complaint too bad I will not repeat order
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A
Rating: 2 out of 5
Much too slow and no message to warn of the arrival of the parcel. Long live Amazon
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Response from tompress.com
Hello, Your parcel left on 04/03 and was available at the collection point on 06/03. Confirmation of shipment on 04/03 with the link for tracking your package. Best regards.
A
Rating: 4 out of 5
Very much in line with expectations
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A
Rating: 4 out of 5
Delivery: 1st visit without having had the opportunity to make an appointment
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A
Rating: 4 out of 5
Good product, but beware of hot handles.
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A
Rating: 4 out of 5
Nothing to say, it's perfect
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A
Rating: 4 out of 5
No one warned me that there was a missing part waiting. This extended the delivery time to 3 weeks.
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Response from tompress.com
Hello, You can see if the items are available immediately or in the process of being restocked on each item. If a lead time is indicated, it will be confirmed on your order confirmation. Best regards.
A
Rating: 4 out of 5
Difficult to get a response after a connection problem; in fact no customer response, it ended up resolving itself.
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Everything is fine except for a small dispute concerning delivery. My parcel went elsewhere and then came back in the right circuit, so it arrived later than expected.
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A
Rating: 4 out of 5
A new delivery in line with the order
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A
Rating: 2 out of 5
the description is too brief and the service cannot give the characteristics of the pump nozzle, which is specific to the product.
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A
Rating: 2 out of 5
Cost of delivery for the return of the parcel charged to the customer no commercial gesture from Tompress A real shame as I was a customer until then.
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A
Rating: 4 out of 5
Very satisfied with my order, no breakage, I recommend tompresse.
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A
Rating: 4 out of 5
Good response from you, who replaced the pot that arrived the first time with dents in several places without any problem.
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A
Rating: 4 out of 5
Order placed in autumn, delivery scheduled for early January, then postponed until February (I was getting impatient, and that's when I was told that the deadline had been postponed again). All I got for my patience was a 1.50 euro gift voucher, which I really didn't think was very much...
However, this is the first time I've been disappointed... and I do hope it's the last!
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However, this is the first time I've been disappointed... and I do hope it's the last!
A
Rating: 4 out of 5
Interesting site, fast delivery, I recommend it.
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A
Rating: 4 out of 5
Not
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A
Rating: 4 out of 5
Order received late because some products were not in stock, I had to cancel some to receive my order.
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A
Rating: 4 out of 5
Fast, neat package
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A
Rating: 4 out of 5
good product, but the wheels are a bit fragile and you have to choose the holes for the axle carefully, but the holes are poorly distributed (spacing). Otherwise, it's the best seeder I've tried so far (a bit expensive, though).
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A
Rating: 4 out of 5
Shipping costs a little too high, especially for a small cleaver blade... and catalog shipping is mandatory, everything is on the site, so it's useless...
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A
Rating: 4 out of 5
Ras
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A
Rating: 4 out of 5
GOODS ARRIVED ON TIME . GOOD QUALITY OF PACKAGE .
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A
Rating: 4 out of 5
GOOD PRODUCT
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A
Rating: 4 out of 5
I find the product a little light, but that's not your fault. As an anecdote, I've had pots and pans from the boat France in my hands. Otherwise, everything went well. The catalog makes me dream Olas for irrigation, vacuum lid
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A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
bjr not at all happy with the delivery delivered to the wrong address
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Response from tompress.com
Hello, I see that you have collected the parcel directly from the carrier. Please let us know about your delivery experience by emailing [email protected] or calling 05 63 71 44 99. Best regards.
A
Rating: 4 out of 5
very good products true to my order
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A
Rating: 4 out of 5
The lack of availability of certain products means that shipping is slowed down, which is a real shame... but you're informed from the outset.
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A
Rating: 4 out of 5
fast, well packed, nothing to say
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