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A
Rating: 4 out of 5
well
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Delivery and routing of the order went without a hitch. As a community cook, I'm disappointed with the spaghetti vegetable slicer I ordered, which isn't very practical and requires a lot of "gymnastics" before producing results that aren't always convincing.
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A
Rating: 4 out of 5
Delivery problems.
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A
Rating: 4 out of 5
Before ordering online, I called the service department, which gave me good, friendly information.
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A
Rating: 4 out of 5
Package in good condition.
No calendar or coupon as indicated on the order form.
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No calendar or coupon as indicated on the order form.
Response from tompress.com
Hello, The voucher is noted on your invoice enclosed in the package, I will send you a copy by e-mail. Best regards.
A
Rating: 4 out of 5
on top of the commende on top of the delivery line not repeated by cono poste
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A
Rating: 4 out of 5
I didn't know your website, but I discovered your catalog which is very interesting. Thank you for the calendar which pleases my aunt (92 years old) and I wish you happy holidays and see you very soon.
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A
Rating: 4 out of 5
Service satisfaction
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A
Rating: 4 out of 5
I like this site and its quality products.
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A
Rating: 4 out of 5
I had to search for my parcel, and after several searches, I found it several days later in a store near me.
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A
Rating: 4 out of 5
It would be nice if there were a buzzer at the end of the timer, otherwise it's fine.
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A
Rating: 4 out of 5
Product not as pictured
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A
Rating: 4 out of 5
Package received on time. I can't judge the merchandise, it's for a Christmas present.
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
Fast and careful delivery, not yet tested the product.
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A
Rating: 4 out of 5
good product, delivery time a little long overall nothing to say.
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A
Rating: 4 out of 5
Perfect , product conforms well to expectations , and , aesthetic , super
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A
Rating: 2 out of 5
I was told I would receive my order within 4 weeks. I received my parcel after 8 weeks. The commercial gesture is a voucher of 1.
This was my first and last order with you. Please rest assured that I will take the time to explain your sales policy to you. Sincerely
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This was my first and last order with you. Please rest assured that I will take the time to explain your sales policy to you. Sincerely
Response from tompress.com
Hello, We understand your disappointment, we are also dependent on these preparation or manufacturing delays. Best regards.
A
Rating: 4 out of 5
Very nice to see in use because it's a.gift.
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A
Rating: 4 out of 5
when I received my package a cap was broken, I sent an email, within a week it was in my mailbox.service aprés vente trés très serrieus
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A
Rating: 4 out of 5
I've never been disappointed with any order I've placed.
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A
Rating: 4 out of 5
satisfied with customer service, good parcel tracking and speed of delivery products matched expectations
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A
Rating: 4 out of 5
Very good product that feels solid and easy to handle. Ideal for kitchens with limited space, as it doesn't take up much room. I recommend it.
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A
Rating: 4 out of 5
Very good quality
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V
Rating: 4 out of 5
Delivery took longer than advertised on the website, but after asking the friendly customer service team, it went very quickly
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A
Rating: 4 out of 5
Disappointed with the Tatin tart dish, which has a hollow in the middle and therefore does not promote uniformity of the caramel.
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A
Rating: 4 out of 5
I regret that there is so much delay for a French fries cutter I am not very happy greetings
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A
Rating: 4 out of 5
very satisfied overall
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A
Rating: 4 out of 5
Deliveries with companies like this, when you're still working, are very difficult to organize. every time i've ordered products from you, i've had to pick them up on a saturday, 25 kilometers from home. i'd have preferred to be able to pick them up at a pick-up point in the village. best regards.
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A
Rating: 4 out of 5
Ras
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A
Rating: 2 out of 5
The time between my order and delivery was far too long.
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A
Rating: 4 out of 5
Too slow, very expensive. Good product.
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A
Rating: 4 out of 5
Hello, You sent me the link to get the discount for the product I ordered. When I received the product, the manufacturer's code on the packaging was not on the list to qualify for the discount. I didn't like it. 30 promised. Mrs Neveu
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Response from tompress.com
Hello, just fill in the coupon and return it. Everything is noted on the page: https://www.tompress.com/cms/offre-de-remboursement-bamix-2017-2018.aspx Best regards.
A
Rating: 4 out of 5
Excellent product, as expected. Delivery a little long, over three weeks; but it was worth it and there was no hurry....
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A
Rating: 4 out of 5
colissimo (la poste) not up to scratch
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A
Rating: 4 out of 5
Order received a week late (forced to freeze my preparations) Quid du prix du transport ; même si pb avec manifs actuelles Et surtout pas d'informations
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A
Rating: 4 out of 5
Rated customer service without needing it
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A
Rating: 4 out of 5
A loyal customer for years
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A
Rating: 4 out of 5
The time between order and delivery was long.
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A
Rating: 2 out of 5
The delivery scheduled for 48 hours was in fact postponed for 1 month. No notification was given during this time.
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Response from tompress.com
Hello, you have ordered an item that is out of stock. The delivery time was announced on the website and on your order confirmation. Shipment is also confirmed by e-mail, along with the tracking number and link. Best regards.