The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Delivery problem...delivered to my parents who didn't have the strength to check the granite plate...the deliveryman left quickly without helping my 74 year old parents to check it.
And in the end, the next day I went to pick up the coli...I saw a big bump on the side and indeed a broken plate, 150 lost, great.
Tompress doesn't control its transporter
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Response from tompress.com
Hello, a file has been opened with our after-sales service. We are following the incident and will keep you informed. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I'm missing one part: the bag locator clip, and there was a slight hitch in delivery compared with the appointment we had agreed on. The device is efficient.
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Rating: 4 out of 5
Delivery time a little too long.
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Rating: 4 out of 5
nothing to complain about. Fast delivery
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Rating: 4 out of 5
Hello, several glass jars split when they are sterilized in a steam basket... Can this be avoided? What technique should I use to ensure that the seals do their job properly without the jars bursting? I can't recommend your products if this problem persists.... Thank you in advance for your reply.
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Response from tompress.com
Hello, You can put clean cloths between the jars to prevent them from colliding. I invite you to give it a try and don't hesitate to let us know what you think. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
fine
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Acheteur Vérifié
Rating: 4 out of 5
Product meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
very well
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Acheteur Vérifié
Rating: 4 out of 5
Delivery date postponed to the next day, without notifying us by phone.
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
nothing to say, all that's left is to test the equipment over time.
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Acheteur Vérifié
Rating: 4 out of 5
Always so serious and efficient thank you
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Acheteur Vérifié
Rating: 4 out of 5
Very good overall
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Acheteur Vérifié
Rating: 4 out of 5
goods very well protected by the various cartons but not the season of use yet so I can't evaluate the efficiency of the machine.
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Acheteur Vérifié
Rating: 4 out of 5
Postage and packing far too high If a product is not available, the whole order is blocked and not shipped, so it's a double whammy.....
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Acheteur Vérifié
Rating: 4 out of 5
Ordered one day, received the next day Material seems robust
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Acheteur Vérifié
Rating: 4 out of 5
Marble received in perfect condition, I'm very satisfied with my purchase. Surprised, however, that the carrier gave the package to my neighbor and nephew, who didn't have time to check the order, which was marked fragile on the packaging... My husband wasn't far away though, the deliveryman could have called him.
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Acheteur Vérifié
Rating: 4 out of 5
A little long when the material is not in store
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Acheteur Vérifié
Rating: 4 out of 5
The holes in the roll are not deep enough to make normal ravioli. Very disappointed with the result.
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Acheteur Vérifié
Rating: 4 out of 5
The container was damaged and wobbled inside. In conclusion, the packaging needs to be reviewed.
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Response from tompress.com
Hello, Thank you for this information, our apologies, we will try to improve the timing with these items. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
products not delivered to date delays too long
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Response from tompress.com
Hello, I see the package delivered. Is it wrong? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Excellent site and products, but the carrier (GEODIS) is lousy because you have to go to pick up the parcel(s) from them. He waits until he has quantity to deliver and that's not normal.
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Response from tompress.com
Hello, Thank you for the information, this is not normal indeed, we alert our provider on this practice. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
We waited 4 days for delivery by Chronopost nul
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Response from tompress.com
Hello, Thank you for this information, have they informed you of the cause? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
delivery time announced on the site at the time of purchase was delivery within 8 days. actual delivery time plus 1 month. ordered on 8/10 received at home on 21/11. information received because i contacted customer service several times. otherwise no email. result 40 kg of apples lost. so in the end disappointment. i will place a new order to see, but if the result is the same there will be more ...
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Response from tompress.com
Hello, We apologize for the delay. The restocking took longer than expected for this item. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied overall, tank packaging slightly torn, not serious upon inspection.
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Acheteur Vérifié
Rating: 4 out of 5
satisfactory overall
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Acheteur Vérifié
Rating: 4 out of 5
the website is a bit complicated in stages.
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Acheteur Vérifié
Rating: 4 out of 5
Too bad the box arrived all dusty.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
delivery on time, goods as described, no need to contact customer service, overall good service
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Acheteur Vérifié
Rating: 4 out of 5
Evaluation impossible , the shipment has not yet reached us . Strike at the post office in Belgium .
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Acheteur Vérifié
Rating: 4 out of 5
I haven't received my parcel yet
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Acheteur Vérifié
Rating: 4 out of 5
Deliveryman not honest in saying that he left a notice of passage Moreover not warned of the delivery the other deliverymen like DPD they warn for a rdv, I had to go to seek my goods in Limoges 45 kms thank you
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Response from tompress.com
Hello, We are sorry that the delivery was not made as agreed with the carrier. We are making the necessary arrangements with their services. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The instructions are poor and the device doesn't work.
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Response from tompress.com
Hello, Please do not hesitate to contact our customer service, they can help you with the use of our devices. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
As a loyal customer of TOMPRESS, I've come to appreciate the seriousness and quality of the products on offer in every order I've placed.
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Acheteur Vérifié
Rating: 4 out of 5
very good product
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Acheteur Vérifié
Rating: 4 out of 5
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
R.A.S
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Acheteur Vérifié
Rating: 4 out of 5
The Apia 180 noodle machine meets my needs very well. I am very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
Professional
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