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A
Rating: 4 out of 5
The small complaint is that you sell batches of 12 jars but only batches of 10 lids. You should remedy this. Thanks in advance
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Calberson did not leave a delivery notice, I was not delivered, 8 days without news the tracking link does not work, it was you who warned me that the package was at calberson, I had to move, the package was in very bad êtas opened by the side fortunately very well protected pots intact claude Vatin
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A
Rating: 4 out of 5
too bad the shipping price is a bit high
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A
Rating: 4 out of 5
Happy with my purchase
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A
Rating: 2 out of 5
the catalog mentions equipment and a price that doesn't correspond to reality. it's deception. My interlocutor (who did her job) apologized on the phone for the company, but no commercial gesture was offered. not even to take back the products. it's heartbreaking. would certainly not recommend again, as I can't trust the presentation of the products offered.
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Response from tompress.com
Hello, We apologize for this error in our paper catalog. We can, of course, organize the return of accessories that do not suit you. I will prepare the return tracking file and send you the details as soon as possible. Best regards.
A
Rating: 2 out of 5
package already opened on receipt in the mailbox and 1 product is missing, claim sent directly to the post office, you're on your own and that's it; In summary: only 1 product for 2 paid.
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Response from tompress.com
Hello, you need to file a complaint with your post office. The condition of the parcel must be noted and a report drawn up. Only the addressee can present the parcel at the post office. Best regards.
A
Rating: 2 out of 5
I would have liked the broken item to be shipped back to me, rather than a 0.65 refund.
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A
Rating: 4 out of 5
packaging on pallets very limited parcels often balanced on the pallet
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A
Rating: 4 out of 5
the products correspond perfectly to our expectations. Extremely fast delivery by post
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A
Rating: 4 out of 5
non-essential device
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A
Rating: 2 out of 5
order arrived 2 months after ordering on the internet, nobody called to tell you that products were missing and the cardboard box that was supposed to protect the equipment was burst... Given the prices, one expects a better service... especially since there was no excuse other than a discount for the next order of... 1 euro... I don't think I'll be using it...
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Response from tompress.com
Hello, We're sorry you had to wait for your order, but we're doing everything we can to reduce restocking times. However, the condition of the parcel on receipt is not normal. Did you receive an accompanying document? A report from the letter carrier? Were there any breakages or damaged items? Best regards.
A
Rating: 4 out of 5
good site, good products, recommend
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A
Rating: 4 out of 5
delivery RAS base and lid a little difficult to fit works well for new potatoes
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A
Rating: 4 out of 5
very fast and product arrived in good condition.
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A
Rating: 4 out of 5
It would have been much more practical if the carrier had called before delivery. Fortunately, we were there when he arrived.At first glance, the product seems to comply with the catalog, but some more detailed explanations with diagrams on the use of the pointed metal stops would be welcome....
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Response from tompress.com
Hello, Thank you for your suggestion. While we're waiting for the instructions to be improved, you can contact our customer service department on 05 63 71 44 99 or [email protected], they'll be happy to help you position your pawls. Best regards.
A
Rating: 4 out of 5
i've used the appliance 3 times; the temperatures are as described, so i'm satisfied. ps is it possible to obtain teflex" sheets that can be adapted to this appliance?
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A
Rating: 2 out of 5
Delivery said to be in 48 hours, delivered 1 week later
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Response from tompress.com
Hello, Would you like us to open a postal inquiry to find out the details of your delivery? Best regards.
A
Rating: 4 out of 5
Fast 48-hour delivery as advertised.
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A
Rating: 2 out of 5
I am VERY disappointed I had to send several emails and leave a phone message to learn that some of my products (order dating from late April) would only be delivered in October My order was delivered partially, they were supposed to send me a refund check for the difference and I've been waiting 10 days.
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Response from tompress.com
Hello, We apologize for the inconvenience. The refund is in progress and the cheque should arrive shortly. Best regards.
A
Rating: 4 out of 5
Good in general, but the box is really bulky for a paella dish.
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A
Rating: 4 out of 5
nothing to say
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A
Rating: 4 out of 5
Prices are still high
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A
Rating: 4 out of 5
quick delivery
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A
Rating: 4 out of 5
good quality -
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A
Rating: 4 out of 5
We went to collect the parcel from the carrier The parcel box was damaged Fortunately the product was in good condition
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A
Rating: 4 out of 5
On the whole it's okay
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A
Rating: 2 out of 5
Over a month's delay, promises from customer service to call back to give the deadlines, but nothing...
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Response from tompress.com
Hello, With the craze for homemade butter, a lot of products were being made. We're sorry that the deadlines couldn't be more precise. We'll do our best to improve the follow-up. Best regards.
A
Rating: 2 out of 5
I will never recommend your site: site not updated. I am told that the product is no longer in stock when on your site it appears to be in stock. I'm told I'll be delivered in the last week of May by chronopost whereas I'm delivered in June by gsl. No explanation from you and no commercial gesture, which would be the least you could do when you're wrong.
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Response from tompress.com
Hello, We are sorry that the restocking deadlines could not be met. A traditional 48-hour delivery was planned, but as indicated by telephone, we opted for a 24-hour express delivery via GLS at our expense. This meant that your order was delivered the very next day. We hope you appreciated this effort. Best regards.
A
Rating: 4 out of 5
On the whole I'm happy with what I've bought from you.
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A
Rating: 4 out of 5
fast express order and delivery, I recommend ...very professional , thank you
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A
Rating: 2 out of 5
the bird buzzer doesn't work it's located less than 4m from where the swallows land and nest (on white wood on the front of the house) it emits signals but doesn't buzz anything at all sorry
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Response from tompress.com
Hello, it may take a few days for the device to become fully effective, so please check the battery regularly. Best regards.
A
Rating: 4 out of 5
nothing to say
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A
Rating: 4 out of 5
the weeder handle was warped. a little disappointed, but the tool is very practical.
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
The package needs to be reinforced to prevent denting of the cans containing the wort for the beer; fortunately the metal of the cans was intact. Consider a removable blade for cutting the aluminum foil.
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Response from tompress.com
Hello, thank you for your suggestions. The aluminum roll comes with a cutting blade, it's in the roll, just put it on the cardboard to cut the sheet easily. Best regards.
A
Rating: 4 out of 5
It's not the first time I've ordered and the products are always of good quality, shipping is quite fast.
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A
Rating: 2 out of 5
I needed this frying pan for a very specific day, and it was delivered on time, as planned. When we unpacked it the next day, we noticed that the bottom of the frying pan was bulging, so we had some difficulty using it, as it was not very stable on an electric hob. I called to report this state of affairs to someone who was not at all concerned.
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Response from tompress.com
Hello, your advisor has taken note of your call. You can send details of the condition of your parcel, photos, etc. to [email protected]. Best regards.
A
Rating: 4 out of 5
After ignition, the sawdust goes out very quickly (+/-15 minutes).
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Response from tompress.com
It's probably a little damp. Dry it in the sun or in front of a heat source for better combustion. Conversely, if it burns too quickly, moisten it. Best regards.
A
Rating: 4 out of 5
there must have been a bag of sawdust included with the smoker that we didn't get.
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Response from tompress.com
Hello, These models are not advertised with sawdust samples. Please do not hesitate to come back to us for further information and to give you full satisfaction. I hope I've improved your appreciation, which you can update at your leisure. Best regards.
A
Rating: 4 out of 5
Easy ordering, fast delivery. The price is relatively high but I hadn't found it in the store.
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