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A
Rating: 4 out of 5
Fast 48-hour delivery as advertised.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2 and 4 stars
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Rating: 2 out of 5
I am VERY disappointed I had to send several emails and leave a phone message to learn that some of my products (order dating from late April) would only be delivered in October My order was delivered partially, they were supposed to send me a refund check for the difference and I've been waiting 10 days.
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Response from tompress.com
Hello, We apologize for the inconvenience. The refund is in progress and the cheque should arrive shortly. Best regards.
A
Rating: 4 out of 5
Good in general, but the box is really bulky for a paella dish.
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Rating: 4 out of 5
nothing to say
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Rating: 4 out of 5
Prices are still high
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Rating: 4 out of 5
quick delivery
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Rating: 4 out of 5
good quality -
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Rating: 4 out of 5
We went to collect the parcel from the carrier The parcel box was damaged Fortunately the product was in good condition
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Rating: 4 out of 5
On the whole it's okay
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Rating: 2 out of 5
Over a month's delay, promises from customer service to call back to give the deadlines, but nothing...
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Response from tompress.com
Hello, With the craze for homemade butter, a lot of products were being made. We're sorry that the deadlines couldn't be more precise. We'll do our best to improve the follow-up. Best regards.
A
Rating: 2 out of 5
I will never recommend your site: site not updated. I am told that the product is no longer in stock when on your site it appears to be in stock. I'm told I'll be delivered in the last week of May by chronopost whereas I'm delivered in June by gsl. No explanation from you and no commercial gesture, which would be the least you could do when you're wrong.
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Response from tompress.com
Hello, We are sorry that the restocking deadlines could not be met. A traditional 48-hour delivery was planned, but as indicated by telephone, we opted for a 24-hour express delivery via GLS at our expense. This meant that your order was delivered the very next day. We hope you appreciated this effort. Best regards.
A
Rating: 4 out of 5
On the whole I'm happy with what I've bought from you.
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Rating: 4 out of 5
fast express order and delivery, I recommend ...very professional , thank you
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Rating: 2 out of 5
the bird buzzer doesn't work it's located less than 4m from where the swallows land and nest (on white wood on the front of the house) it emits signals but doesn't buzz anything at all sorry
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Response from tompress.com
Hello, it may take a few days for the device to become fully effective, so please check the battery regularly. Best regards.
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Rating: 4 out of 5
nothing to say
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Rating: 4 out of 5
the weeder handle was warped. a little disappointed, but the tool is very practical.
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Rating: 4 out of 5
CLEAR
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Rating: 4 out of 5
The package needs to be reinforced to prevent denting of the cans containing the wort for the beer; fortunately the metal of the cans was intact. Consider a removable blade for cutting the aluminum foil.
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Response from tompress.com
Hello, thank you for your suggestions. The aluminum roll comes with a cutting blade, it's in the roll, just put it on the cardboard to cut the sheet easily. Best regards.
A
Rating: 4 out of 5
It's not the first time I've ordered and the products are always of good quality, shipping is quite fast.
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Rating: 2 out of 5
I needed this frying pan for a very specific day, and it was delivered on time, as planned. When we unpacked it the next day, we noticed that the bottom of the frying pan was bulging, so we had some difficulty using it, as it was not very stable on an electric hob. I called to report this state of affairs to someone who was not at all concerned.
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Response from tompress.com
Hello, your advisor has taken note of your call. You can send details of the condition of your parcel, photos, etc. to [email protected]. Best regards.
A
Rating: 4 out of 5
After ignition, the sawdust goes out very quickly (+/-15 minutes).
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Response from tompress.com
It's probably a little damp. Dry it in the sun or in front of a heat source for better combustion. Conversely, if it burns too quickly, moisten it. Best regards.
A
Rating: 4 out of 5
there must have been a bag of sawdust included with the smoker that we didn't get.
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Response from tompress.com
Hello, These models are not advertised with sawdust samples. Please do not hesitate to come back to us for further information and to give you full satisfaction. I hope I've improved your appreciation, which you can update at your leisure. Best regards.
A
Rating: 4 out of 5
Easy ordering, fast delivery. The price is relatively high but I hadn't found it in the store.
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Rating: 4 out of 5
Items conform to order but delivery is as complicated as ever
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Rating: 4 out of 5
exactly what we expected
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Rating: 4 out of 5
Nothing to say, items as described. Well received.
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Rating: 4 out of 5
Fragile products delivered without damage as they were very well packaged. Planned delivery date (23/05) well exceeded (available at the post office on 28/05).
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Rating: 4 out of 5
Very good material, delivery time a little long.
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Rating: 4 out of 5
Small misunderstanding for the delivery date, then message of departure of the parcel reported but no message of arrival at the relay point. Otherwise pleasant customer service. Material no surprise apparently quality. I confirm the cereal sifted a little fine but I knew from customer reviews so RAD
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Rating: 4 out of 5
i ordered a leche frites the finish leaves something to be desired the handle and the feet are made of raw iron and are rusting not even a small coat of paint to prevent this the finish spoils the product try to solve this problem THANKS
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A
Rating: 4 out of 5
Wide range of products for food professionals
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Rating: 4 out of 5
Bof
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Response from tompress.com
Hello, If you are not satisfied with your item, you can return it to us, the terms and conditions for returns are indicated on the site. You can also contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
I'm pleased with the way TomPress works. Just one comment: it should be easier to access delivery points in France when you have an address in Belgium, and shipping costs to neighboring countries should be better managed and greatly reduced (if others have found cheaper solutions, you should be able to find them too).
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Rating: 4 out of 5
NOTHING TO SAY VERY SATISFIED
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Rating: 4 out of 5
VERY GOOD PRODUCT I'VE ORDERED IT SEVERAL TIMES NOW
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Rating: 4 out of 5
Reliable, compliant products
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Rating: 4 out of 5
good site
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Rating: 4 out of 5
very efficient customer service, product as described
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Rating: 4 out of 5
The delivery man gave us an appointment in a parking lot close to the address. Is it normal to have to go to a public place to be delivered? I have my doubts. Apart from the delivery, the products are as described and the customer service is very responsive. I remain at your disposal if you need more details about the delivery. Thank you Damien Le Moal.
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Response from tompress.com
Hello, It's not usual indeed, for details, our customer service contacts you very quickly. We hope to be able to improve your experience with our services and please do not hesitate to share your new appreciation. Best regards.
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Rating: 4 out of 5
My order was confirmed and delivered to my mailbox very quickly. I recommend it.
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