The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Item ordered well and conforms to description;Product well packaged but delivery a little long.
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Response from tompress.com
Hello, The Thursday holiday has unfortunately delayed delivery by 24 hours. See you soon. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Sorry but I'm still not delivered since May 12 in dedouanement at the mail center 97 already in Guadeloupe.
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Response from tompress.com
Hello, Unfortunately there is nothing we can do. I invite you to contact the colissimo services or customs for more information on customs clearance. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
product as described
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the choice and the products
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Acheteur Vérifié
Rating: 4 out of 5
delivery took longer due to public holidays but I'm happy with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
Very good products but prices a little high. Perfect website.
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Acheteur Vérifié
Rating: 4 out of 5
the deliveryman didn't think it necessary to ring to see if we were there, and his bad faith didn't come into it - the result with the bridges was that I only received them 3 days later... But that doesn't change the fact that you're not to blame and that I'll continue to work for your LOCAL company, and I swear by you, by the way - see you soon, Caroline borsotti.
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Response from tompress.com
Thank you for your loyalty and for reporting any incidents. We will discuss this with our carrier and do our best to improve service.
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Acheteur Vérifié
Rating: 4 out of 5
See you soon.
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compratore verificato
Rating: 4 out of 5
Confirmed that the goods had been sent, there was no further communication about delivery time.
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Response from tompress.com
Good morning, thank you for your review. You can track the shipment in real time on the carrier's website via the link sent by email. CUSTOMER SERVICE TOM PRESS ITALIA
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Acheteur Vérifié
Rating: 4 out of 5
I ordered an 8.5 mm shaft and they delivered an 8 mm one, so it's unusable.
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Response from tompress.com
Hello, I invite you to contact our after-sales service, so that you can agree together on the return of the item that does not suit you. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
Perhaps we can offer other batch formats. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
Everything was perfect, fast, efficient ....
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Acheteur Vérifié
Rating: 4 out of 5
The product I received is exactly what I ordered on the website.
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Verifizierter Käufer
Rating: 4 out of 5
Link to package tracking did not work Otherwise everything OK
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Acheteur Vérifié
Rating: 4 out of 5
It's a shame not to fit the lid, even though the cardboard box is twice as big.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
On-time delivery
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Acheteur Vérifié
Rating: 4 out of 5
we were simply surprised, because we were not warned of the delivery, and during this one we could not control the product as stipulated on the card, the deliveryman not having time
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Acheteur Vérifié
Rating: 2 out of 5
Defective product. Mail sent for a complaint still no answer
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Response from tompress.com
Hello, we don't have an e-mail from you, what address did you send it to? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
The dehydrator was delivered with major scratches on the inside. On the stainless steel, this is unfortunately quite visible. Unacceptable.
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Response from tompress.com
Hello, I'm sorry to hear about this, but I'm immediately opening a file with our after-sales service department to report it. A representative will contact you tomorrow. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I had not been warned of the delay in delivery (1 month was tomorrow instead of a week).
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Acheteur Vérifié
Rating: 4 out of 5
Chronopost didn't offer re-delivery to the post office in my neighborhood (Robertsau), but only to post offices or relay points, where parking is relatively difficult. Not too cool for a heavy, bulky parcel. The products and service are still top-notch. No blah-blah, clear dialogue, effective action.
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
Very pleased.
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Acheteur Vérifié
Rating: 4 out of 5
perfect equipment
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
No complaints
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Acheteur Vérifié
Rating: 4 out of 5
Only one problem: delivery hiccups and complications getting through on the phone ...
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Acheteur Vérifié
Rating: 4 out of 5
we had a delivery problem
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Acheteur Vérifié
Rating: 4 out of 5
It's a pity that some of the merchandise arrived broken, but I appreciated the after-sales service, which was very quick to replace it.
Many thanks
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Response from tompress.com
Thank you for your comments on the quality of our after-sales service. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
we had problems with Chronopost, we were at home as indicated and they did not deliver the package is returned to Toulon and we just received this Thursday 13 directly at the Post Cavalaire
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Response from tompress.com
Hello, we're sorry for the inconvenience, but you didn't give Chronopost a telephone number to contact you. Please contact our sales department 05.63.71.44.99 to complete your customer account.
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Acheteur Vérifié
Rating: 4 out of 5
Thank you for the leaflet sent on request
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Acheteur Vérifié
Rating: 4 out of 5
well, it's true that the ARDECHE is not sauerkraut country. but with such a pretty stoneware pot, with a water reserve, and the most serious packaging, (one finds the perfectionist side of your country,) it only remains for me to get into practice, and make a success of the recipe. thank you again.
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Acheteur Vérifié
Rating: 4 out of 5
fast, efficient service
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Acheteur Vérifié
Rating: 4 out of 5
bottles of beer or cider
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Acheteur Vérifié
Rating: 4 out of 5
casings too small for the slim sausage funnel
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Acheteur Vérifié
Rating: 4 out of 5
Delay a bit long but good quality
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Acheteur Vérifié
Rating: 4 out of 5
i was a little worried because i didn't know if the delivery had left, and given the recent social unrest, i was in a state of indefiniteness. but everything went smoothly today because the merchandise arrived, was well received by my wife, and above all was superbly well packaged. bravo mr pierre, now all we have to do is put it on. a sauerkraut in ARDECHE."
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Response from tompress.com
Hello, I would like to thank you for this very encouraging message and pass on your thanks to Pierre. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good quality equipment
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