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A
Rating: 4 out of 5
first contact with this company which has a lot to see. the catalog and calendar offered are very well done. company to follow.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast, efficient and reliable. No complaints.
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Response from tompress.com
Merci :)
A
Rating: 4 out of 5
There was just one problem: I had to contact Tom'press because I hadn't heard anything about my order for nearly 3 weeks (nothing about product availability, nothing about delivery times). Fortunately, as soon as I got in touch by e-mail, delivery was very quick and went off without a hitch.
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Response from tompress.com
Hello, your order included an item in the process of being restocked. The delivery time is indicated on the order confirmation, please also consult the product sheet, where the stock and delivery time are also indicated in real time. See you soon. Best regards.
A
Rating: 4 out of 5
nothing to say
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A
Rating: 4 out of 5
The product corresponds to the expected quality and use. It was delivered promptly.
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A
Rating: 2 out of 5
Revisit the packaging because when I opened the package at home, my plastic boxes were a bit broken (not enough protection).
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Response from tompress.com
Hello, Thank you for your comment, I immediately created a file with our after-sales service to report this breakage. I'll get back to you by e-mail with all the details. Best regards.
A
Rating: 4 out of 5
A little wait for a restocking that was delayed but very good product, well packaged. Satisfied with my order.
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A
Rating: 4 out of 5
The hooks are not very effective, missing one or 2 hooks along the length of the rod to hold the salmon in place.
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Response from tompress.com
Hello, Don't hesitate to double the hook, especially if the fillet is large. This way your fillet will be held securely and won't come off during smoking. Best regards.
A
Rating: 4 out of 5
A little schematic diagram would have been nice
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A
Rating: 4 out of 5
Your products are of high quality and your customer service is pleasant and efficient. It is unfortunate that you use a delivery service that is so unsuitable for business customers.
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A
Rating: 4 out of 5
Mode works to improve explanations of operation
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A
Rating: 4 out of 5
could notify you when you had received the payment
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A
Rating: 4 out of 5
the site very good but the product finishes a little light the straps of the hood forced to remove the screws because the screws were screwed into the straps and no way to make the adjustment and they protrude from the hood risk of injury to put it on the back otherwise the rest of the hood very good
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A
Rating: 4 out of 5
Very long delivery times for Reber spare parts
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A
Rating: 4 out of 5
good hose quality; resistant
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A
Rating: 4 out of 5
RAS. serious to recommend
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A
Rating: 4 out of 5
Delivery by carrier does not offer flexibility for your customers who work from 08:00 to 20:00 every day. Contractualize for Saturday delivery or delivery via a relay point.
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V
Rating: 4 out of 5
It took a while, but I was always kept well informed. The would is as described. All in all good
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Hello, I can't give an assessment of customer service as I haven't had any contact with them. The product itself is effective BUT the mast that is supposed to hold the sprinkler broke after only three days. What can I do? Good day, Gerard Ouwerling
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Response from tompress.com
Hello, As you did yesterday, send us an e-mail to let us know, a file is open and in progress with our after-sales service, which has received the additional information. See you soon. Best regards.
A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
As far as I'm concerned, the delivery time was a little long due to a lack of stock at the seller's. Otherwise, everything was fine and met my needs.
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A
Rating: 4 out of 5
the delivery was long and exceeded the 48h deadline;for tompress nothing to say the quality of the products is perfect.cordialement.
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
fast delivery, goods as described very satisfied
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A
Rating: 4 out of 5
I am very satisfied with tom press shipping costs a little high
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A
Rating: 4 out of 5
Good morning, thank goodness it wasn't urgent.
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V
Rating: 4 out of 5
EVERYTHING GREAT, THANK YOU, GLADLY AGAIN
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A
Rating: 4 out of 5
Delivery a little long but good due to bad weather
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A
Rating: 4 out of 5
Too bad the BMW company that delivers to Annemasse is too incompetent.
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A
Rating: 4 out of 5
Super serious, super communication, SAV nickel Only black point the conveyor geodis which does not take any care in the handling of the parcels Still thank you with tompress of their serious You are of true trade I recommend To soon
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A
Rating: 4 out of 5
Conforms to product ordered
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A
Rating: 4 out of 5
not yet used the incubator
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A
Rating: 4 out of 5
I put 'Medium' for the merchandise because one of the items I received did not correspond to my order; even if it came from the wholesaler who made us wait several months and delivered another item than the one ordered. Otherwise nothing to complain about. Very good customer service.
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A
Rating: 2 out of 5
It's been 2 months since I placed my order and I'm still waiting. What an assessment JY Grolleau
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Response from tompress.com
Hello, Your package is at your disposal since 01/02/2018, the carrier, as well as our customer service, have tried to reach you for the appointment by different means. Please contact us on 05 63 71 44 99. Best regards.
A
Rating: 4 out of 5
Did not use customer service.
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A
Rating: 4 out of 5
Except for a rather long delivery time, I'm very happy with the quality of the products and the wide selection. I will certainly recommend it.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
delivery ultra fast I thank you for the product it and conforms to description I would recommend on your sites cordially
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A
Rating: 4 out of 5
you weren't able to deliver an item, but it's not your fault: your supplier didn't keep up.
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