Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 561 published reviews
5 17,1k 79% 4 2 842 13% 3 709 3% 2 412 2% 1 519 2%

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 2 and 4 stars

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R
Romain H.
Rating: 4 out of 5
following a purchase from 21/05/2025
Satisfactory quality-price ratio. The lady I spoke to on the phone was very nice.
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Patricia C.
Rating: 4 out of 5
following a purchase from 10/03/2025
Because I got two boxes of dented pasta.
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Ln C.
Rating: 4 out of 5
following a purchase from 01/05/2025
It's not your fault but the box was damaged so charcoal is a bit everywhere.
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Marlene B.
Rating: 4 out of 5
following a purchase from 10/04/2025
Ras
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Jean Loup L.
Rating: 4 out of 5
following a purchase from 28/04/2025
Product in accordance with my request
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Serge D.
Rating: 2 out of 5
following a purchase from 10/04/2025
Upon receipt, the package was impeccable but there was a small dent on the tank, apparently the device had been packaged like that. Being in a hurry, I did not make a complaint but this is a bit unpleasant.
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Jean-Francois U.
Rating: 2 out of 5
following a purchase from 02/04/2025
The packaging cardboard was so fragile that it opened in two during transport, luckily the wax blocks were put back in the rest of the cardboard by the carrier... Not very serious on the part of the seller who is economical with packaging!
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Caroline N.
Rating: 4 out of 5
following a purchase from 07/03/2025
Good contact
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Mario P.
Rating: 4 out of 5
following a purchase from 24/03/2025
I AM SATISFIED!!!
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Alain B.
Rating: 4 out of 5
following a purchase from 23/03/2025
Items meet my expectations, very reasonable delivery time
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Guerin M.
Rating: 4 out of 5
following a purchase from 23/03/2025
Hello Thank you Good product but I was not informed about the package pickup It's the carrier's fault I picked it up today Good reception Best regards
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Jannick R.
Rating: 2 out of 5
following a purchase from 20/03/2025
I still haven't received my package
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Regis F.
Rating: 4 out of 5
following a purchase from 11/03/2025
Error very well resolved but still an error
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Arnaud G.
Rating: 2 out of 5
following a purchase from 16/02/2025
the delivery was not only very long but not at the agreed delivery point. The package drop-off site being closed, I was redirected to a site far from my home which forced me to get transported to go pick it up
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Gerard Q.
Rating: 2 out of 5
following a purchase from 12/03/2025
The received device is damaged on the left side and the leg is bent.
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Response from tompress.com
Hello, Thank you for contacting customer service. Best regards.
A
Andre D.
Rating: 4 out of 5
following a purchase from 12/03/2025
Very happy
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Jacques G.
Rating: 4 out of 5
following a purchase from 12/03/2025
I ordered an Italian sickle, the one I received is in accordance with my order, hard to do better!
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Rico B.
Rating: 4 out of 5
following a purchase from 06/01/2025
a bit long
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Xavier R.
Rating: 4 out of 5
following a purchase from 02/03/2025
Great as usual at tompress
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Patrick L.
Rating: 4 out of 5
following a purchase from 23/02/2025
Very fast
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Edwige C.
Rating: 4 out of 5
following a purchase from 16/02/2025
Well received on time
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Christian Et Marcelle E.
Rating: 4 out of 5
following a purchase from 20/02/2025
Despite chronopost (and the price) very long delay! 5 days!
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David R.
Rating: 4 out of 5
following a purchase from 06/02/2025
Product error on delivery but quick response for exchange
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Sebastien W.
Rating: 4 out of 5
following a purchase from 15/02/2025
The site is well designed and the articles are easy to find and of good quality.
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Gerard D.
Rating: 4 out of 5
following a purchase from 15/02/2025
Serious, reliable company with well-designed products.
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Michel V.
Rating: 4 out of 5
following a purchase from 16/02/2025
Fast delivery
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Christophe Q.
Rating: 2 out of 5
following a purchase from 10/02/2025
Ordered chopper on 10/02 with payment for delivery within 24 hours as the chopper was urgently needed. Good reception, but the chopper doesn't work... Back to the after-sales service, repair, and new reception of the repaired equipment on 25/02. It turns out to be a defect in the equipment, as a pin was missing from the rotor... No compensation for the inconvenience caused, nor any commercial offer proposed....plutôt déçu....
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Raphael S.
Rating: 4 out of 5
following a purchase from 13/02/2025
Top spices
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Jean B.
Rating: 4 out of 5
following a purchase from 12/02/2025
No EPUB T Good
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Samuel D.
Rating: 4 out of 5
following a purchase from 11/02/2025
Efficient electric hot-water bottle
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Joel B.
Rating: 4 out of 5
following a purchase from 08/02/2025
very good fast
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Michel A.
Rating: 4 out of 5
following a purchase from 06/02/2025
fine
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John M.
Rating: 2 out of 5
following a purchase from 06/02/2025
The product was delivered promptly but without the fixing screws as indicated in the description.
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Maxence B.
Rating: 2 out of 5
following a purchase from 27/12/2024
Return shipping costs are not covered and you cannot return to a relay point.
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Sabrina M.
Rating: 4 out of 5
following a purchase from 04/02/2025
The items are compliant and seem to be of good quality (I don't have the benefit of hindsight yet). In that respect, it's a very good deal. On the other hand, the parcel arrived repackaged by the Post Office. Fortunately, the items were intact. Overall, I remain satisfied.
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Serge B.
Rating: 4 out of 5
following a purchase from 31/01/2025
Tutto bene!
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Bernard V.
Rating: 2 out of 5
following a purchase from 06/01/2025
I received the parts for my meat grinder, but one of the covers is not the right piece. What should I do???
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Response from tompress.com
Hello, Thank you for contacting customer service. We will find you the right product.
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Laurent L.
Rating: 4 out of 5
following a purchase from 11/01/2025
The order time was not respected, fifteen days, but the products ordered correspond completely to my expectations.
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Gerard P.
Rating: 4 out of 5
following a purchase from 30/01/2025
Company very close to its customers. Very professional, attentive sales people. Very responsive after-sales service. I recommend this supplier.
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Gilbert G.
Rating: 4 out of 5
following a purchase from 29/01/2025
Thanks a lot!
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