The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Order delivered to neighbor's house without warning A note in the mailbox would have been nice.
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Response from tompress.com
Hello, We have informed the colissimo service. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
7-day delivery
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Response from tompress.com
Hello, I see a delivery in 48 working hours on the tracking. Please let us know the details of your delivery so that we can intervene with our service provider.
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery, rewinder good but has trouble on rewind end.
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Acheteur Vérifié
Rating: 4 out of 5
perfect
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Acheteur Vérifié
Rating: 4 out of 5
slow service
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Acheteur Vérifié
Rating: 4 out of 5
No comment
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Acheteur Vérifié
Rating: 4 out of 5
Overall interesting, a pity that the site is not very ergonomic. Constant reloading of the basket is oppressive, I don't think I'll be coming back to this site in the future...
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Response from tompress.com
Hello, We are working hard to improve your experience on our site.
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Acheteur Vérifié
Rating: 2 out of 5
Product quality ok packaging level far from good powder everywhere despite the extra bag that packs both bags
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Response from tompress.com
Hello, I'm opening a file with our after-sales service department, who will contact you to take the necessary steps.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery conforms to the order. Really happy with this company.
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Acheteur Vérifié
Rating: 4 out of 5
I was not informed in advance that the delivery driver would be coming. So I wasn't there, and there's only one place to pick up the parcel: the warehouse, which is an hour's drive from my house... too bad!
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Response from tompress.com
Hello, thank you, we'll let our service provider know so that they can improve the service.
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Acheteur Vérifié
Rating: 4 out of 5
1 curved wooden stake
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Acheteur Vérifié
Rating: 4 out of 5
Perfect Everything is fine, except for the delivery by Géodis which was catastrophic... A company I didn't know, but its choice and prices are interesting. I would recommend...
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Acheteur Vérifié
Rating: 4 out of 5
No surprises, fast delivery and on time. Still need to test the smoker as soon as possible. But I think the quality is there.....
Piece ordered and received on time. Maybe a smaller box next time?
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Acheteur Vérifié
Rating: 4 out of 5
Smoker drawer is loose on one side Too bad when it's also a gift
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Response from tompress.com
Hello, to open a file, please give all the details to our after-sales service on 05 63 71 44 99 or [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
well received in record time
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Acheteur Vérifié
Rating: 4 out of 5
It's a shame to have included a 2016 catalog instead of a 2017 one.
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Response from tompress.com
I'm sending you a 2017 copy!
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
product well protected and in good condition thank you
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Verifizierter Käufer
Rating: 4 out of 5
le site internet est problématique
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to criticize, perfect,
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery, goods conform, but not very well documented, even not at all.
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Response from tompress.com
Each casing is labelled, but if you need any advice, don't hesitate to consult our product sheet: https://www.tompress.com/A-10002777-comment-preparer-les-boyaux-pour-la-saucisse.aspx
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Acheteur Vérifié
Rating: 4 out of 5
Very good product, very well balanced seasoning
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Acheteur Vérifié
Rating: 4 out of 5
The delivery was a real epic for me, but Tompress wasn't to blame. The fault lies with a young postal worker in Belgium.
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Compratore Verificato
Rating: 4 out of 5
VERY FAST DELIVERY, GOODS COMMENSURATE WITH THE PRICE, OF THE ASSISTANCE I HAVE NOT HAD BIOSOGNO.
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Verified Buyer
Rating: 4 out of 5
Very clever products
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Acheteur Vérifié
Rating: 4 out of 5
I haven't tested the customer service.
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Compratore Verificato
Rating: 2 out of 5
Item partly not in accordance with the description, with specific reference to the larger plot, which was deemed not sufficient for my needs.
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Response from tompress.com
Good morning, thank you for your report. Please inform us of the discrepancies you found. We checked the data provided by the product sheet but found no errors. CUSTOMER SERVICE TOM PRESS ITALIA
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Acheteur Vérifié
Rating: 4 out of 5
nothing but good, no negative points for me
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Acheteur Vérifié
Rating: 4 out of 5
deliveries over time
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Acheteur Vérifié
Rating: 4 out of 5
I was hoping for a lot more recipes in this book.
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Acheteur Vérifié
Rating: 4 out of 5
excellent condition, fast delivery despite an error on the site, but made up for by responsive customer service
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Acheteur Vérifié
Rating: 4 out of 5
LOUSY DELIVERY
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Response from tompress.com
Please let us know the details of your delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Correct parcel and fast service.
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
good product very simple use very practical with only one resistance under reserve on the duration of the resistance ??
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Acheteur Vérifié
Rating: 4 out of 5
very
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Verifizierter Käufer
Rating: 2 out of 5
The product was ordered in September and a new delivery date was repeatedly given, the last one being 30.01.2017. We canceled the goods and got our money back.
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Response from tompress.com
The repayment was made on 2106.08.12.
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Compratore Verificato
Rating: 4 out of 5
Satisfied
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