Customer reviews of Toxik3

Hello Catherine,
Thank you for taking the time to leave your feedback on our Toxik3 site.
We are sorry to hear that the sizes have not always met your expectations. Indeed, sizes can vary depending on the models, cuts, and materials used.

If you have any doubts or questions during your next order, please do not hesitate to contact us via the online chat available on our site — our team will be happy to assist you.

See you soon,
The Toxik3 team

Hello Lara,

Thank you for your message. We fully understand that the summer period can complicate certain processes, especially returns.

However, in order to ensure fair treatment for all our customers, we must adhere to the indicated return deadlines, otherwise everyone could act according to their own constraints, which would become difficult to manage.

That said, when we receive a message before the end of the deadline, we always do our best to find an appropriate and smart solution.

Thank you for your understanding.

Best regards,
The Toxik3 team

Hello ACHOURI,

We are sincerely sorry to hear about your bad experience and disappointment regarding our Customer Service. We completely understand your frustration at the lack of response to your messages and emails.

We would like to inform you that our offices were exceptionally closed for summer holidays from July 14 to July 20 inclusive. This information was communicated on our website to inform our customers of a response delay during this period.

Upon our return on Monday, July 21, we resumed processing all requests and responded to your message. We regret that this situation may have left you with the feeling of a lack of responsiveness on our part.

Your satisfaction is our priority, and we are sorry that this closure period impacted your experience. We hope to regain your trust in the future.

Best regards,

Best regards,
The Toxik3 team

Dear Géraldine,

Thank you for taking the time to share your feedback. We are sorry to hear that your order was not fully available due to a stock issue, and we are working to improve our management to avoid such situations in the future. Your feedback is valuable, and we hope to provide you with a better experience on your next order.

Hello Laetitia,

Thank you for your constructive feedback! We are delighted that you like the skirt. We are sorry to hear that the size did not fit and that you had to consult a tailor. Your feedback is valuable and will help us improve our size indications in the future.

Please feel free to reach out to us if you have any other comments or questions!

Best regards,
The Toxik3 team

Hello Christine,

Thank you for taking the time to share your feedback. We are sorry to hear that there was an error in the shipment of your item and we are committed to resolving this issue as soon as possible.

Hello Fabienne,

Thank you for taking the time to share your feedback. We are sorry to hear that the size of the perfecto did not suit you and that you experienced inconveniences with your order. Your feedback is very important to us, and we strive to always improve our customers' satisfaction. We hope that your refund has been processed quickly and remain at your disposal for any other questions or assistance you may need.

Best regards,
The Toxik3 team

Hello PINAULT,

Thank you for taking the time to share your feedback on your order at Toxik3. We are delighted to hear that you received your order quickly and that you are satisfied with the quality. We understand your comment regarding the size of the jeans and encourage you to consult our size guide for future orders. Please feel free to reach out to us if you need any further advice.

Best regards,
The Toxik3 team

Hello Cécile,

Thank you for your feedback on our Toxik3 site. We are delighted to hear that you find the product comfortable, even if it does not exactly meet your size expectations. Your comments are valuable and will help us improve our descriptions. Please feel free to reach out to us if you have any other remarks or questions.

Best regards,
The Toxik3 team

Hello Céline,
Thank you for your message.
We completely understand your disappointment following the cancellation of your order, and we are sincerely sorry about it. The Jean Jogg Push-up – Alexa model is one of our best-sellers, and stocks do indeed sell out very quickly.

Unfortunately, despite all our vigilance, a discrepancy occurred between our actual stock and what was displayed on the site at the time of your order. We regret this even more as we are aware of the inconvenience this can cause when a highly anticipated item is ultimately not available.

We are currently working to improve our management tools to avoid this type of situation in the future and to provide you with a more reliable experience.

We still hope to have the opportunity to fully satisfy you with a future order.

Hello Candice,

Thank you for taking the time to share your feedback. We are glad that you love our clothing, but we are sorry to hear that you encountered difficulties with the return and refund process as well as with the clarity of our website. Your comments are valuable and will help us improve our customers' experience. Please feel free to contact us directly if you have any questions or suggestions.

Best regards,
The Toxik3 team

Hello,
Thank you for your message.
We sincerely apologize for this lack of information.

The return address corresponds to that of our logistics partner: once the package is received by them, they then forward it to us for verification in our offices. It is only at that moment that we can proceed with the refund.

The status "received" means that the package has indeed arrived at our partner's, but not yet in our hands.

We understand that this may seem long, and we apologize for the wait.

Hello Gisele,

Thank you for taking the time to share your feedback on our site "Toxik3". We are sorry to hear that the size seems too large for you. Your feedback is valuable and will help us improve our offering. Please feel free to share your suggestions to better meet your expectations.

Best regards,
The Toxik3 team

Hello Sandrine,

Thank you for your feedback.

We are sincerely sorry, as the email you sent to [email protected] unfortunately escaped us, and we only saw it after becoming aware of your review.

Better late than never: we have just processed the refund of your shipping costs.

Hello Jade,

Indeed, according to the models, the size may vary slightly, even if they all come from the same brand Toxik3. This is explained in particular by the cut, but also by the material or even the wash. For example, two slim jeans at the same price may be made with different fabrics or have distinct finishes.

Our goal is to offer new items each major season to satisfy as many women as possible, with varied styles, cuts, and finishes.

Do not hesitate to use our online chat if you have any doubts during your next purchase — we will be happy to advise you directly.

Best regards,

Hello Nadège,

We are truly sorry that you felt like you went through a real obstacle course for this product return. This is obviously not the experience we want to provide to our customers.

Please know that we did our best to assist you throughout the process. As mentioned, we were simply waiting for the receipt of your return package before we could send you a new item.

We hope that the new product will fully satisfy you, and we remain at your disposal for any questions.

Hello Luisa,

Thank you for your message and for your feedback regarding your order.
We sincerely apologize for your disappointment and the lack of a quick response from us.

As indicated on our website as well as in the order confirmation email, our entire team was on leave for the Christmas holidays, which temporarily interrupted our customer service. We understand that this may have been frustrating, and we sincerely apologize if the information was not sufficiently clear or was poorly communicated.

The Toxik3 team