The cut of the jeans worn by the model on the website is different from the one I received. The back pockets are not in the same position, which makes a big difference! The quality of the fabric is good, but otherwise I received them earlier than expected.
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Response from Toxik3
Thank you for your feedback. The jeans photographed on our website are exactly the same when you receive them. Please feel free to contact us via our chat on our website, if you have a question before placing an order. We'll be happy to help you choose the right model. Have a nice day, the Toxik3 team?
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Christelle P.
Rating: 1 out of 5
following a purchase from 02/02/2023
I bought 2 pairs of push-up jeans on their site, one of the 2 is already torn after a month at the back pockets, you can see on the photos I sent them that it's from the stitching, probably a manufacturing defect, I haven't worn them out in 1 month or worn them every day, the other pair has nothing wrong with it and yet it's the same jeans, just a different color, they didn't want to change it for me, it's my fault, they said, I pulled too hard on them lol, who are they kidding? I'm very disappointed, I won't be ordering again because the jeans are 49.90 and of poor quality, they just offered me a 30% discount but I don't want to buy another item if it's going to look the same as the jeans! I'd rather go elsewhere....
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Response from Toxik3
Hello Christelle, We understand your dissatisfaction, however we cannot do anything on a garment that has already been worn. You were offered a 30% discount on any item with no minimum purchase and no validity date. We're sorry to lose you as a customer, despite our best efforts to find an in-between solution. Moreover, "elsewhere" does not mean finding better comfort, and even less a refund on a product already worn. Good day, The Toxik3 team
A
Anne M.
Rating: 3 out of 5
following a purchase from 20/03/2023
Disappointed with the finish, some threads were protruding from the seams.
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Response from Toxik3
Hello, I'm sorry that the SOLARIA range of slim-fit pants doesn't suit you. They are indeed a basic model: this model is rather interesting in terms of the comfort of the material, the fact that it is high-waisted and the many colors offered. We're sorry for any inconvenience this may cause. Don't hesitate to contact us via our chat on our website, if you have a question before placing an order. We'll be happy to help you choose a model to suit your tastes. Good day, The TOXIK3 team
D
Dorothée D.
Rating: 3 out of 5
following a purchase from 18/02/2023
I have no complaints about the order, the shipping and the reception. The printed pants I ordered were beautiful, but unfortunately they were low-waisted, so I had to send them back. Too bad, I loved the material and the originality of the prints.
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Response from Toxik3
Hello,I'm sorry that the item is not suitable. Please feel free to contact us via our chat on our website, if you have a question before ordering. We'll be able to help you choose the right size for the model you've chosen. Have a nice day, the TOXIK3 team?
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Mélissa G.
Rating: 3 out of 5
following a purchase from 23/02/2023
I sent the items back the size is not right.at the price of the pants I thought the jeans would be a little thicker.
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Response from Toxik3
Hi Melissa, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Also, if you want thickness, you'll have to go for 100% cotton jeans, but there will be very little stretch comfort. Here, you've chosen a comfortable model with less cotton. If you have any questions before placing an order, don't hesitate to contact us via our website chat. We'll be happy to help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
H
Helene C.
Rating: 1 out of 5
following a purchase from 12/01/2023
I never received my order a sweater from lililop on 5.02 2023
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Response from Toxik3
Hello Hélène, you've made a mistake. Our brand is TOXIK3, a specialist in ultra-comfortable denim. We are not a retailer and therefore have no other brand than ours. Please reconsider your note which penalizes us unnecessarily, thank you in advance.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2023
Size large, too large
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Response from Toxik3
Hello, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing your order. We'll help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
M
Monier
Rating: 1 out of 5
following a purchase from 12/12/2022
I need to get back to you but it's impossible to get in touch with this company. I've had no reply since I received it around December 13, 2022.
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Response from Toxik3
Hello Philippe, We understand your dissatisfaction, but we did reply promptly by email. The after-sales team feels a small injustice towards them having done their utmost to respond to you. In addition, you should know that you can make your return independently by clicking on the "Returns form" available in the information bar. Our online chat is also available to help you from 10am to 6pm, Monday to Friday. Good day, The Toxik3 team
J
Julie J.
Rating: 1 out of 5
following a purchase from 23/11/2022
I couldn't get the extra -10% on my order and the grey pants have an addict that I've only seen once worn.
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Response from Toxik3
Hello Julie, We are saddened by this sad note which in no way reflects our intentions. The -10% discount is not automatic. It's a welcome offer with a unique code sent by email when you join our Toxik3 circle. If you have difficulty receiving it (even after checking your spam) you can contact us by CHAT to help you! For the addict it is indeed regrettable, however once worn it is difficult to go back...We have however noted your mishap, a member of the team will contact you by email this week.We sincerely hope to be able to make up for it, as your comfort and the precision of the fit is our priority.Have a nice day, The Toxik3 team ??
J
J C.
Rating: 3 out of 5
following a purchase from 01/11/2022
Delivery and return ok but in the adre of the return not possible to e hangar against another model because this one did not fit and so lost the promotional offer lord of the refund and so new order full pot.
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Response from Toxik3
Hello, it is of course possible to exchange your item free of charge. We are also at your disposal via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better. We sincerely hope we can make it up to you, because your comfort and precision of fit is our priority.The Toxik3 team ??
M
Marie C.
Rating: 1 out of 5
following a purchase from 03/12/2022
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Response from Toxik3
Hello Marie Christine, We're sorry to hear that you were disappointed with the size of your jeans. Our T34 is the European size. You can still get your money back if the model(s) don't suit you. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better, should you wish to make an exchange. We sincerely hope we can make it up to you, because your comfort and precision of fit is our priority.The Toxik3 team ??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
HelloOrder of 3 identical pairs of pants in different colors. Order processed and delivered quickly.model and size good but too short! A precision on the size of the leg length would be useful and even a choice of leg length.
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Response from Toxik3
Hello Marge! Thank you for your feedback, it helps us to improve on a daily basis so that we can offer you the best. We're aware of the problem you've encountered and we'll try to fix it as soon as possible! The Toxik3 team?
S
Sylvie H.
Rating: 3 out of 5
following a purchase from 22/10/2022
I ordered 2 pairs of high-waisted slim-fit pants in camel and green, I love this cut; unfortunately on one of them, the dyeing was wrong, the camel had stains so I had to send it back.
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Response from Toxik3
Hello Sylvie, We're sorry about this unfortunate event, your opinion will help us improve. I hope you're happy with your second pair of pants, which I'm sure are very pretty. See you soon, the Toxik3 team?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2022
Very nice product, good quality, but unfortunately too big.
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Response from Toxik3
Hello, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing your order. We'll help you choose the right size for the model you've chosen. Have a nice day,The Toxik3 team ??
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2022
I'm disappointed because I ordered a slim fit and the pants I received were not tightened at the bottom as shown in the photo, but the quality and comfort are very good.
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Response from Toxik3
Hello Emmanuelle, Thank you for taking the time to share your experience with us following your order. We're sorry that the pants didn't suit you, and we hope that another item will make you happy! Please don't hesitate to contact us via our chat on our website, if you have any questions before placing your order. Our customers' satisfaction is very important to us, and we hope you'll find another item that will make you happy! Wishing you a wonderful day,Team Toxik3 ??
J
Jean S.
Rating: 1 out of 5
following a purchase from 14/09/2022
I can't say because I still haven't received my parcel, which was due to arrive on Saturday September 17 at the latest.
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Response from Toxik3
Hello Sylvie, we sent your parcel to Colissimo on the same day as your order, i.e. Thursday 15th September. It is regrettable to penalize all our efforts for a delay related to the Post Office. The latter also delivered your order today. We are available by chat module, e-mail ([email protected]) and even telephone for emergencies. Please contact us if necessary. We hope you like your clever jacket! The Toxik3 team
H
Helene M.
Rating: 1 out of 5
following a purchase from 14/09/2022
I received 2/3 of my order wrinkled.
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Response from Toxik3
Hi Hélène, can you tell us which of your 3 jeans is missing? We'd also like to point out that the "Channé" model is a pair of jeans with a crumpled effect. They are folded to accentuate this effect, which remains rather discreet once worn... If you don't like it, we invite you to request a refund by filling in the "returns form" in the information bar on www.toxik3.com. We are available on the chat module, or by email at: [email protected]
P
Patrick G.
Rating: 3 out of 5
following a purchase from 05/09/2022
Sizes are not always identical, so it's difficult to order.
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Response from Toxik3
Hello Patrick, Thank you for taking the time to share your experience with us following your order.Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing an order. We'll be happy to help you choose the right size for the model you've chosen.Have a nice day, The Toxik3 team ??
I
Isa C.
Rating: 3 out of 5
following a purchase from 22/08/2022
I thought everything was perfect, I received my parcel with 3 items, only one was suitable, I asked for an exchange on two items and since nothing more news, no parcel, no refund.it's been a good month that I follow up without any return.So ... an after sales service that intervened with efficiency, my parcel delivered but not found but everything is arranged today, I'm delighted.
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Response from Toxik3
Hello Isa,We're quite surprised by your message, as it's always possible to contact us via online chat, [email protected] or by phone at 0148337720. Our team always endeavors to respond quickly to customers who have questions or need assistance, and we currently have no pending after-sales requests. If your problem is still unresolved, please give us your contact details so that we can take action as quickly as possible. We hope to be able to provide you with complete satisfaction. Wishing you a pleasant evening,Team Toxik3
V
Vermeiren S.
Rating: 1 out of 5
following a purchase from 24/06/2022
The product is not suitable, I don't have a return code, how do I send it back? Thank you
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Response from Toxik3
Hi Sonia, we're sorry the short combination didn't work for you. We hope you enjoyed the tote bag all the same. Returns are very simple. Just go to our website www.toxik3.com and click on "returns form" in the information bar. All you have to do is follow the instructions. We remind you that returns are free of charge in metropolitan France and Belgium. We're also hoping to catch up with you on another model, so don't hesitate to contact a member of the team via the online chat to get personalized advice and help you make your choice. Hope to see you soon!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
Product not cut very well and returned to you. On the other hand, very responsive and reliable customer service!
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Response from Toxik3
Hello Anne,Thank you for your feedback! We're sorry the combination didn't suit you, and hope another item will :) We always strive to provide efficient and pleasant customer service, so it's a pleasure to hear of your satisfaction with this one! See you soon,Team Toxik3
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Grosjean B.
Rating: 3 out of 5
following a purchase from 05/05/2022
Too many emails concerning 1 single shipment, and in English. I thought this was forbidden when you're dealing with a French sale! The item is not suitable, and I don't even have the return instructions. Please send them to me, I won't reprocess with you. B. GROSJEAN - 80 rue du Concours - 71000 MÂCON
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Response from Toxik3
Hello Brigitte,Thank you for your feedback, which will help us improve our services. We're sorry to hear about this email problem, and we'll do everything we can to solve it as soon as possible. We are also sorry that the item did not suit you. To return an item, please visit our returns form at https://toxik3.returnscenter.com/. All you need to do is enter your order number and your email address to obtain your prepaid return label. We remain available via Toxik3 chat or email ([email protected]) should you require further assistance. Customer satisfaction is very important to us, and we hope you'll find another item that will make you happy! Wishing you a wonderful day,The Toxik3 team
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Jocelyne V.
Rating: 1 out of 5
following a purchase from 17/04/2022
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Response from Toxik3
Hello Jocelyne, After checking your order with us, we can confirm that your parcel was delivered to your letterbox on April 8th. You can find your tracking number in your emails on the date of your order (Monday April 04, remember to check your spams if ever...) If you don't have your order in your possession, think about asking your neighbors if they haven't picked up this parcel or, as a last resort, contact your La Poste service with your tracking number if they have lost it. As we are not responsible for postal inconveniences (we sent the item under the appropriate conditions on the same day as your order), it's a pity that you should penalize us with such a bad mark for a problem that is not our responsibility, especially as your parcel is marked delivered on our side. Please do not hesitate to contact our online chat in this kind of situation so that we can inform you of the status of your order and resolve any logistical problems if they arise and if they are within our control. Have a nice day, the Toxik3 team
J
Julie B.
Rating: 1 out of 5
following a purchase from 09/04/2022
Frankly, I don't understand. I take all my pants in size 36 and there are 3 out of 5 that I can't even close.
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Response from Toxik3
Hello Julie, thank you for taking the time to tell us about your experience with your order. It sometimes happens that some items aren't right for everyone. But don't panic: if you're not satisfied, returns are free, so don't hesitate! Just use the returns form directly on the site. Please note that some items have more or less elastane, which is probably why some items fit you better than others... The Toxik3 team is available to answer any questions you may have via our online chat!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/03/2022
One of the three pants was the wrong size. I returned it by mail, which cost me 11, coming from Belgium. I never got a refund.
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Response from Toxik3
Hello Sandrine. Thank you very much for taking the time to give us feedback on your experience with our store. We would like to remind you that returns are free of charge through our platform: https://toxik3.returnscenter.com/À Unless we have misunderstood your wording, we are sorry that you have had to pay for the return of these pants. If you mention the refund of the pants, it is normal that we refund you and if it is not already the case, we invite you to approach our teams on the Chat online site or by mail: [email protected]. Have a nice day. Team Toxik3.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2022
Already an in-store customer, I wanted to order on the website, but was disappointed by the washes, which did not match the internet visual.
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Response from Toxik3
Hello Claire, thank you very much for your honest review and your loyalty to the Toxik3 brand. We are truly sorry that the item you ordered did not meet your expectations, although we make a point of matching the visuals on the website to the actual products. A 1-star rating is indicative of a problem that needs to be resolved as soon as possible, and we are surprised to hear of such a great inconvenience with our products. Please let us know the reference number of your product so that we can investigate this visual problem. The satisfaction of our customers is our priority, so please contact us via the online chat or by email if you prefer ([email protected]) to re-establish this bond of trust between us. See you soon. The Toxik3 team
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Cécile P.
Rating: 1 out of 5
following a purchase from 18/02/2022
Denim cuts that don't suit body shape
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Response from Toxik3
Hello Cécile, we're sorry to hear that you were disappointed with the cut of the jeans. As your note penalizes our brand, please note that it is still possible to obtain a refund if the model(s) do not suit you. Returns are free of charge. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better, should you wish to make an exchange. We sincerely hope we can make it up to you, because your comfort and precision of fit is our priority.
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