/10
★★★★★
based on 1790 reviews published
★★★★★
based on 1790 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
S34 too big, fairly thin denim material that seems to be of very average quality, not worth the price.
Clemence R.
purchased on 07/12/2024
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1
/5
★☆☆☆☆
I have not received my parcel. It was sent to a parcel relay more than 35 km from the planned relay point. I called mondial relais, the parcel has still not been redirected to the relay at my home and the seller does nothing.... I had to ask for a refund via PayPal. That's a shame.
Marie Pierre P.
purchased on 05/12/2024
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1
/5
★☆☆☆☆
Several days after validating my order, I was told that the item was no longer in stock !!!!!
Sylvie L.
purchased on 01/12/2024
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1
/5
★☆☆☆☆
Very satisfied thank you and Merry Christmas. Best regards.
Armelle L.
purchased on 01/12/2024
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1
/5
★☆☆☆☆
I have received the wrong article
Laura A.
purchased on 26/11/2024
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Answer from Toxik3
Hello Laura,
We are sorry that you have not received the correct item. Please contact us as soon as possible at [email protected] so that we can resolve the situation as quickly as possible.
Thank you for your understanding.
Yours faithfully
The Toxik3 team
We are sorry that you have not received the correct item. Please contact us as soon as possible at [email protected] so that we can resolve the situation as quickly as possible.
Thank you for your understanding.
Yours faithfully
The Toxik3 team
1
/5
★☆☆☆☆
I had bought a pair of jeans in the store that had been a great boyfreind fit and now the 38 looked like a 42.... definitely I won't be buying on the internet again....
Caroline B.
purchased on 11/11/2024
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Answer from Toxik3
Hello,
Thank you for taking the time to share your experience. Buying in-store does indeed give you a clearer picture of the items. At Toxik3, we deliberately offer a variety of cuts to meet everyone's expectations and styles.
In the future, don't hesitate to contact us via online chat for personalized advice before validating your basket. We'll be delighted to help you find the perfect fit!
Have a nice day,
The Toxik3 team
Thank you for taking the time to share your experience. Buying in-store does indeed give you a clearer picture of the items. At Toxik3, we deliberately offer a variety of cuts to meet everyone's expectations and styles.
In the future, don't hesitate to contact us via online chat for personalized advice before validating your basket. We'll be delighted to help you find the perfect fit!
Have a nice day,
The Toxik3 team
1
/5
★☆☆☆☆
👎
Jerny D.
purchased on 07/11/2024
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1
/5
★☆☆☆☆
I've never had to wait so long for a parcel!
Nathalie N.
purchased on 05/10/2024
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Answer from Toxik3
Hello Nathalie,
We're sorry to hear that the delivery time was too long for you. We do our best to deliver in Belgium and we try to clearly indicate the Mondial Relay delivery time, which is between 5 and 7 working days (excluding weekends).
It is also important to take into account the internal processing time to prepare your parcel. For an order placed on Thursday, October 10, we entrusted your package to the carrier on Monday, October 14, as the Toxik3 team does not work at weekends.
Thank you for your understanding,
We're sorry to hear that the delivery time was too long for you. We do our best to deliver in Belgium and we try to clearly indicate the Mondial Relay delivery time, which is between 5 and 7 working days (excluding weekends).
It is also important to take into account the internal processing time to prepare your parcel. For an order placed on Thursday, October 10, we entrusted your package to the carrier on Monday, October 14, as the Toxik3 team does not work at weekends.
Thank you for your understanding,
1
/5
★☆☆☆☆
Package still not arrived
Jolien V.
purchased on 13/09/2024
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1
/5
★☆☆☆☆
Still waiting
Sarah L.
purchased on 25/08/2024
1
/5
★☆☆☆☆
I still do not have my parcel and I had requested home delivery and one go to kortrijk and the other to roodst and I live in Moorsele west Flanders Belgium I am not satisfied with this how do I behave to my order now 🙈
Isabelle P.
purchased on 24/08/2024
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1
/5
★☆☆☆☆
I'm waiting for the email so I can make an exchange. 48 hours since I asked for it
Flore C.
purchased on 17/08/2024
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Answer from Toxik3
Hello,
Our teams process return labels manually during their working hours, from 10am to 6pm, Monday to Friday. Requests made in the evening will therefore be processed the next day, or the day after that at the latest. You will receive the label by email, so please check your spam folder just in case. Thank you for your understanding!
Our teams process return labels manually during their working hours, from 10am to 6pm, Monday to Friday. Requests made in the evening will therefore be processed the next day, or the day after that at the latest. You will receive the label by email, so please check your spam folder just in case. Thank you for your understanding!
1
/5
★☆☆☆☆
I wanted to return the items I didn't like, but I didn't receive a reply to my e-mail requesting return instructions.
Catherine P.
purchased on 17/07/2024
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Answer from Toxik3
Hello Catherine, Thank you for contacting us. We're sorry to hear that you haven't yet received a response to your request regarding returns.
To help you as quickly as possible, all the information you need about returns is available directly on our website. Here you'll find detailed instructions on how to make a simple return: https://www.toxik3.com/pages/faire-un-retour
If you need any further assistance, please don't hesitate to contact us. We're here to help!
To help you as quickly as possible, all the information you need about returns is available directly on our website. Here you'll find detailed instructions on how to make a simple return: https://www.toxik3.com/pages/faire-un-retour
If you need any further assistance, please don't hesitate to contact us. We're here to help!
1
/5
★☆☆☆☆
Received item contrary to order very disappointed 😞
Caroline F.
purchased on 11/07/2024
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Answer from Toxik3
Hello Caroline,
We're very sorry about this error. Please feel free to email us at [email protected] or request an exchange online - we're here to help.
We're very sorry about this error. Please feel free to email us at [email protected] or request an exchange online - we're here to help.
1
/5
★☆☆☆☆
I never received my order and no refund and no reply! 120€ gone up in smoke
Kathy M.
purchased on 28/05/2024
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Answer from Toxik3
Hello Kathy, 🥰 thank you for taking the time to write to us. After checking, we see that the carrier made an attempt to deliver on June 25 but delivery failed. Not having heard from you, the package was returned to us and we proceeded to a refund on July 22. It can take much longer to receive returned parcels than to send them, which explains the long wait. As far as your refund is concerned, it has already been issued and you will receive it as soon as possible. Please check with your bank for further details 🙂 We would like to inform you that for future orders, if you are not available to receive your parcel, you can either reschedule delivery or have it delivered to a relay point to avoid your parcel being returned. Thank you in advance for your understanding. Best regards! 🩵
1
/5
★☆☆☆☆
Parcel still not received
Virginie A.
purchased on 03/07/2024
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Answer from Toxik3
Hello Virginie,🥰
Thank you for contacting us. We're sorry to hear that you still haven't received your package.
We would like to inform you that deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris. For further details on the progress of your parcel, please contact the carrier's customer service department directly with your tracking number.😊
Thank you for contacting us. We're sorry to hear that you still haven't received your package.
We would like to inform you that deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris. For further details on the progress of your parcel, please contact the carrier's customer service department directly with your tracking number.😊
1
/5
★☆☆☆☆
I bought 3 pairs of jeans and returned one that didn't fit. I wore a pair of jeans one day after the first wash (one week after purchase) and realized that there was a seam defect. Numerous holes are forming. Despite my 7 emails. No answer to my problem! Automatic response: use item return, except that in my case, it doesn't work... Conclusion: jeans with holes... Very disappointed, first experience, I wouldn't buy again!
Marie L.
purchased on 21/06/2024
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Answer from Toxik3
Hello Marie! 😍Thank you for sharing your experience with us. We are sincerely sorry to hear that one of the jeans you purchased has a seam defect and that you have not received a satisfactory response to your previous messages.
We understand how frustrating this situation is and apologize for the inconvenience. Unfortunately, we cannot accept the return of an item that has been worn and washed. However, we would still like to help you resolve this issue.
Could you please provide us with your order number and photos of the seam defect? We'll take a look at this information and see what we can do to provide you with a solution despite this constraint.🙂
We understand how frustrating this situation is and apologize for the inconvenience. Unfortunately, we cannot accept the return of an item that has been worn and washed. However, we would still like to help you resolve this issue.
Could you please provide us with your order number and photos of the seam defect? We'll take a look at this information and see what we can do to provide you with a solution despite this constraint.🙂
1
/5
★☆☆☆☆
Request for return and compensation for my parcel
Nathalie F.
purchased on 11/06/2024
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1
/5
★☆☆☆☆
In the first wash of the pants, the entire hem has come undone.
Rosana T.
purchased on 29/05/2024
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1
/5
★☆☆☆☆
There is no information for returning goods
Rita K.
purchased on 25/05/2024
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1
/5
★☆☆☆☆
I received a skirt instead of jeans that were frayed at the waist, and I'm not satisfied at all. I'm waiting to receive the jeans in question, I'm waiting, I'm waiting. First and last order, for sure.
Brigitte B.
purchased on 08/05/2024
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1
/5
★☆☆☆☆
Unfortunately, the pants aren't long enough (for me, anyway).
Marjorie C.
purchased on 06/05/2024
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1
/5
★☆☆☆☆
What is the article Thank you La reference
Martine L.
purchased on 06/04/2024
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1
/5
★☆☆☆☆
Delivery more than 1 month . ANYTHING. Last time I bought from TOXIK3 . 1/10
Cessac J.
purchased on 05/05/2024
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1
/5
★☆☆☆☆
2 of the 3 were too big have requested a return but nothing decided yet
Eliane O.
purchased on 04/05/2024
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1
/5
★☆☆☆☆
I bought a size 36 which is at least a 38, and the fabric is not as soft as it looks in the photos.
Aurelia E.
purchased on 30/04/2024
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1
/5
★☆☆☆☆
Pants too wide
Ondine A.
purchased on 27/04/2024
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1
/5
★☆☆☆☆
I ordered a pair of pants that I never received. My order was cancelled without explanation.
Christiane C.
purchased on 27/04/2024
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1
/5
★☆☆☆☆
Delivery error on the modem ordered and an item is missing
Christelle D.
purchased on 27/04/2024
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1
/5
★☆☆☆☆
I ordered a beautiful pair of white pants with green patterns (waves). Unfortunately, after the first wash, the patterns faded or even disappeared in places and I am left with a pair of white pants that now seem to be completely stained.
Jennifer M.
purchased on 21/04/2024
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Answer from Toxik3
Hi Jennifer, thank you for taking the time to leave us your review! Here are the care instructions for the Viva Printed Pants, which you must follow to avoid this: "Machine washable at 30°C maximum. Turn pants inside out before washing. Close zips and buttons before washing. Wash in similar colors and iron inside out." This information has also been made available to you in the item description. ☺️