/10
★★★★★
based on 1876 reviews published
★★★★★
based on 1876 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received my order and no refund and no reply! 120€ gone up in smoke
Kathy M.
purchased on 28/05/2024
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Answer from Toxik3
Hello Kathy, 🥰 thank you for taking the time to write to us. After checking, we see that the carrier made an attempt to deliver on June 25 but delivery failed. Not having heard from you, the package was returned to us and we proceeded to a refund on July 22. It can take much longer to receive returned parcels than to send them, which explains the long wait. As far as your refund is concerned, it has already been issued and you will receive it as soon as possible. Please check with your bank for further details 🙂 We would like to inform you that for future orders, if you are not available to receive your parcel, you can either reschedule delivery or have it delivered to a relay point to avoid your parcel being returned. Thank you in advance for your understanding. Best regards! 🩵
1
/5
★☆☆☆☆
Parcel still not received
Virginie A.
purchased on 03/07/2024
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Answer from Toxik3
Hello Virginie,🥰
Thank you for contacting us. We're sorry to hear that you still haven't received your package.
We would like to inform you that deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris. For further details on the progress of your parcel, please contact the carrier's customer service department directly with your tracking number.😊
Thank you for contacting us. We're sorry to hear that you still haven't received your package.
We would like to inform you that deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris. For further details on the progress of your parcel, please contact the carrier's customer service department directly with your tracking number.😊
1
/5
★☆☆☆☆
I bought 3 pairs of jeans and returned one that didn't fit. I wore a pair of jeans one day after the first wash (one week after purchase) and realized that there was a seam defect. Numerous holes are forming. Despite my 7 emails. No answer to my problem! Automatic response: use item return, except that in my case, it doesn't work... Conclusion: jeans with holes... Very disappointed, first experience, I wouldn't buy again!
Marie L.
purchased on 21/06/2024
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Answer from Toxik3
Hello Marie! 😍Thank you for sharing your experience with us. We are sincerely sorry to hear that one of the jeans you purchased has a seam defect and that you have not received a satisfactory response to your previous messages.
We understand how frustrating this situation is and apologize for the inconvenience. Unfortunately, we cannot accept the return of an item that has been worn and washed. However, we would still like to help you resolve this issue.
Could you please provide us with your order number and photos of the seam defect? We'll take a look at this information and see what we can do to provide you with a solution despite this constraint.🙂
We understand how frustrating this situation is and apologize for the inconvenience. Unfortunately, we cannot accept the return of an item that has been worn and washed. However, we would still like to help you resolve this issue.
Could you please provide us with your order number and photos of the seam defect? We'll take a look at this information and see what we can do to provide you with a solution despite this constraint.🙂
1
/5
★☆☆☆☆
Request for return and compensation for my parcel
Nathalie F.
purchased on 11/06/2024
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1
/5
★☆☆☆☆
In the first wash of the pants, the entire hem has come undone.
Rosana T.
purchased on 29/05/2024
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1
/5
★☆☆☆☆
There is no information for returning goods
Rita K.
purchased on 25/05/2024
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1
/5
★☆☆☆☆
I received a skirt instead of jeans that were frayed at the waist, and I'm not satisfied at all. I'm waiting to receive the jeans in question, I'm waiting, I'm waiting. First and last order, for sure.
Brigitte B.
purchased on 08/05/2024
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1
/5
★☆☆☆☆
Unfortunately, the pants aren't long enough (for me, anyway).
Marjorie C.
purchased on 06/05/2024
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1
/5
★☆☆☆☆
What is the article Thank you La reference
Martine L.
purchased on 06/04/2024
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1
/5
★☆☆☆☆
Delivery more than 1 month . ANYTHING. Last time I bought from TOXIK3 . 1/10
Cessac J.
purchased on 05/05/2024
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1
/5
★☆☆☆☆
2 of the 3 were too big have requested a return but nothing decided yet
Eliane O.
purchased on 04/05/2024
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1
/5
★☆☆☆☆
I bought a size 36 which is at least a 38, and the fabric is not as soft as it looks in the photos.
Aurelia E.
purchased on 30/04/2024
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1
/5
★☆☆☆☆
Pants too wide
Ondine A.
purchased on 27/04/2024
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1
/5
★☆☆☆☆
I ordered a pair of pants that I never received. My order was cancelled without explanation.
Christiane C.
purchased on 27/04/2024
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1
/5
★☆☆☆☆
Delivery error on the modem ordered and an item is missing
Christelle D.
purchased on 27/04/2024
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1
/5
★☆☆☆☆
I ordered a beautiful pair of white pants with green patterns (waves). Unfortunately, after the first wash, the patterns faded or even disappeared in places and I am left with a pair of white pants that now seem to be completely stained.
Jennifer M.
purchased on 21/04/2024
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Answer from Toxik3
Hi Jennifer, thank you for taking the time to leave us your review! Here are the care instructions for the Viva Printed Pants, which you must follow to avoid this: "Machine washable at 30°C maximum. Turn pants inside out before washing. Close zips and buttons before washing. Wash in similar colors and iron inside out." This information has also been made available to you in the item description. ☺️
1
/5
★☆☆☆☆
My order was cancelled and refunded without any explanation.
Anne-claude P.
purchased on 06/04/2024
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Answer from Toxik3
Hello Anne-Claude, thank you for taking the time to write to us!💙 We are very sorry for this inconvenience and sincerely apologize, but when you placed your order we realized that your item was out of stock.😕 Hence the reason why we refunded you directly. 😊
1
/5
★☆☆☆☆
I have not received my order
Camille C.
purchased on 30/03/2024
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1
/5
★☆☆☆☆
Hello. I sent my parcel back for an exchange and I haven't heard from you.
Beatrice E.
purchased on 20/03/2024
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Answer from Toxik3
Hello Beatrice, thank you for taking the time to leave us your review! ☺️Concernant returns, the delivery of your package may take longer. We invite you to follow up with the carrier of your return package. We'll let you know as soon as we receive your package. After verifications, we will proceed to an exchange or refund and you will be kept informed as well.🙂 We remain available if needed and wish you an excellent day! 💙
1
/5
★☆☆☆☆
Hello, the pants are too tight for me. I wore them for one day and they didn't fit me at all...I'm surprised because I have size 40 jeans...they're the best!
Joëlle D.
purchased on 12/03/2024
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Answer from Toxik3
Hello Joëlle, thank you for taking the time to leave us your review! ☺️ Concerning your push-up size, we're really sorry to hear that it doesn't meet your expectations. We recommend that for your next orders you write to us via our online chat or on our social networks in order to best assist you when choosing your size.💙 This is due to the fact that the comfort of each jean depends on its composition, so it is essential to take this factor into account. See you soon 🙂
1
/5
★☆☆☆☆
I haven't received my parcel yet, but I did receive one from another customer... which I had to resend!
Guylene A.
purchased on 05/03/2024
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Answer from Toxik3
Hello Guylene, thank you for taking the time to write to us. ☺️ We are very sorry to hear that you have received another order by mistake, we sincerely apologize for the inconvenience. 😕🙏 Don't worry about your order, we'll make sure you receive it as soon as possible! Don't hesitate to write to us at [email protected] if you need anything, we always take the time to deal with all our customers' requests. 💙
Thank you for your understanding 🙂
Thank you for your understanding 🙂
1
/5
★☆☆☆☆
Disappointed, for the price the item is ill-fitting
Dorothee N.
purchased on 18/02/2024
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Answer from Toxik3
Hello Dorothee, thank you for taking the time to write to us! ☺️ We would like to inform you that it is possible to be assisted before purchase to enable you to make the best choice! Don't hesitate to write to us via our online chat or by e-mail for better assistance 🙂 Sincerely yours!
1
/5
★☆☆☆☆
Ĺes two pairs of jeans I bought are nothing to write home about. I'm disappointed with the quality
Isabelle V.
purchased on 17/02/2024
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Answer from Toxik3
Hello Isabelle, thank you for your feedback! ☺️ We're really sorry to hear that the items don't suit you. 😕 Please feel free to return any items that do not meet your expectations or to proceed with an exchange! If you have any doubts about the products you want to buy, we invite you to contact us by e-mail at [email protected] or via our online chat for better assistance with your next orders; See you soon! 💙
1
/5
★☆☆☆☆
Much too large for a size 34. The color is really not nice. In short, it's ugly.
Mano R.
purchased on 15/02/2024
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Answer from Toxik3
Hello Mano, thank you for your feedback! ☺️ We are very sorry to hear that your order did not meet your expectations. 😕 Please feel free to make a return or exchange if your item does not meet your expectations. We also always take the time to advise you before validating your purchases to enable you to make the best choices! Don't hesitate to contact us by e-mail or via our online chat if you need any help.💙☺️
1
/5
★☆☆☆☆
I have no news from my tx11551 order. I am not satisfied. Delivery time too long
Christian P.
purchased on 01/02/2024
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Answer from Toxik3
Hello Christian, thank you for your review! ☺️ We are sorry to hear about your dissatisfaction with our service. 😕 Concerning your order information, we always send emails with a tracking number to allow you to follow your delivery in real time on our website or on the carrier's website. And regarding delivery times, unfortunately we can't do anything about that. 😕 We hope you understand! 🙏
1
/5
★☆☆☆☆
I had to withdraw from a depot at a Malonne petrol station and I don't have a PIN code, just a 6-digit number. Apparently I have to pay; I would like to receive my parcel at home thank you 96315787
Nathalie T.
purchased on 09/02/2024
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Answer from Toxik3
Hello Nathalie, thank you for your feedback 🙂 Unfortunately, we don't have all the details. From our side, we can't act on delivery instructions or relay points when you finalize your order and make your choice at that moment. Please feel free to explain the situation to us by e-mail at [email protected] or via our online chat for better assistance! 💙
1
/5
★☆☆☆☆
Very satisfied. Matches everything. Size, color and quality. Fast delivery. Really great 👍🏼
Isabelle C.
purchased on 08/02/2024
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1
/5
★☆☆☆☆
The pants are too thick when it said light pants too bad
Sylvie H.
purchased on 07/02/2024
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Answer from Toxik3
Thank you for taking the time to share your opinion. There seems to be a misunderstanding regarding our product. In the description, we mention a "slight push-up effect", referring to the fit at the back of the pants rather than the material itself.
1
/5
★☆☆☆☆
Hello, to date I still have not received my delivery. I hope it won't be too long !!!
Frederique P.
purchased on 03/02/2024
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Answer from Toxik3
Hello Frederique, thank you for your feedback 🙂 Unfortunately we can't influence delivery times as they depend on the carrier of your parcel! Please feel free to track the progress of your delivery using your tracking number and contact our online helpdesk if you have any problems.☺️
1
/5
★☆☆☆☆
No delivery
Stephanie S.
purchased on 01/02/2024
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Answer from Toxik3
Hello Nathalie, thank you for your review 🙂 We would like to inform you that deliveries unfortunately do not depend on us. 😢 It may be that the carriers of your package are experiencing delays in deliveries and in this case, we invite you to contact them directly. In the event of a problem, don't hesitate to email us at [email protected] or via our online chat available on our website! 💙