/10
★★★★★
based on 1864 reviews published
★★★★★
based on 1864 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received my order.
Susy V.
purchased on 30/04/2025
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1
/5
★☆☆☆☆
Item labeled with the wrong size! Called three times! No callback! Sent a complaint email! Never received a response! What a shame.
Melanie K.
purchased on 30/03/2025
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1
/5
★☆☆☆☆
Scammers!! Received nothing and no money back!
Anneke J.
purchased on 23/03/2025
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1
/5
★☆☆☆☆
My pants still haven't arrived to this day. Best regards, Nicole Eichhorn
Nicole E.
purchased on 19/03/2025
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1
/5
★☆☆☆☆
Do not get a return ticket
Vincent L.
purchased on 08/03/2025
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1
/5
★☆☆☆☆
Order still not received
H.j. V.
purchased on 02/03/2025
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1
/5
★☆☆☆☆
No order received because the product is out of stock. This is the first and last order I will place on your site! And on top of that, I still have to give you one star. Incredible.
Celine B.
purchased on 08/02/2025
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Answer from Toxik3
Hello Céline,
Thank you for your message.
We completely understand your disappointment following the cancellation of your order, and we are sincerely sorry about it. The Jean Jogg Push-up – Alexa model is one of our best-sellers, and stocks do indeed sell out very quickly.
Unfortunately, despite all our vigilance, a discrepancy occurred between our actual stock and what was displayed on the site at the time of your order. We regret this even more as we are aware of the inconvenience this can cause when a highly anticipated item is ultimately not available.
We are currently working to improve our management tools to avoid this type of situation in the future and to provide you with a more reliable experience.
We still hope to have the opportunity to fully satisfy you with a future order.
Thank you for your message.
We completely understand your disappointment following the cancellation of your order, and we are sincerely sorry about it. The Jean Jogg Push-up – Alexa model is one of our best-sellers, and stocks do indeed sell out very quickly.
Unfortunately, despite all our vigilance, a discrepancy occurred between our actual stock and what was displayed on the site at the time of your order. We regret this even more as we are aware of the inconvenience this can cause when a highly anticipated item is ultimately not available.
We are currently working to improve our management tools to avoid this type of situation in the future and to provide you with a more reliable experience.
We still hope to have the opportunity to fully satisfy you with a future order.
1
/5
★☆☆☆☆
Model too small, I sent them back but the refund is very slow.
Valerie D.
purchased on 14/01/2025
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Answer from Toxik3
Hello,
Thank you for your message.
We sincerely apologize for this lack of information.
The return address corresponds to that of our logistics partner: once the package is received by them, they then forward it to us for verification in our offices. It is only at that moment that we can proceed with the refund.
The status "received" means that the package has indeed arrived at our partner's, but not yet in our hands.
We understand that this may seem long, and we apologize for the wait.
Thank you for your message.
We sincerely apologize for this lack of information.
The return address corresponds to that of our logistics partner: once the package is received by them, they then forward it to us for verification in our offices. It is only at that moment that we can proceed with the refund.
The status "received" means that the package has indeed arrived at our partner's, but not yet in our hands.
We understand that this may seem long, and we apologize for the wait.
1
/5
★☆☆☆☆
I am disappointed I cmded a jean's sold in 36 but too much so I sent back and registered in 34. In the meantime I sent an email to [email protected] for a 3€ refund but no answer so I ended up ordering the 34 because it was on sale and I was afraid I wouldn't get my size anymore. Otherwise disappointed because the return is not free.
Sandrine L.
purchased on 12/01/2025
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Answer from Toxik3
Hello Sandrine,
Thank you for your feedback.
We are sincerely sorry, as the email you sent to [email protected] unfortunately escaped us, and we only saw it after becoming aware of your review.
Better late than never: we have just processed the refund of your shipping costs.
Thank you for your feedback.
We are sincerely sorry, as the email you sent to [email protected] unfortunately escaped us, and we only saw it after becoming aware of your review.
Better late than never: we have just processed the refund of your shipping costs.
1
/5
★☆☆☆☆
I received a defective product and now it's an obstacle course to return the product and get a correct one.
Nadege B.
purchased on 30/12/2024
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Answer from Toxik3
Hello Nadège,
We are truly sorry that you felt like you went through a real obstacle course for this product return. This is obviously not the experience we want to provide to our customers.
Please know that we did our best to assist you throughout the process. As mentioned, we were simply waiting for the receipt of your return package before we could send you a new item.
We hope that the new product will fully satisfy you, and we remain at your disposal for any questions.
We are truly sorry that you felt like you went through a real obstacle course for this product return. This is obviously not the experience we want to provide to our customers.
Please know that we did our best to assist you throughout the process. As mentioned, we were simply waiting for the receipt of your return package before we could send you a new item.
We hope that the new product will fully satisfy you, and we remain at your disposal for any questions.
1
/5
★☆☆☆☆
Still haven't received anything
Josien D.
purchased on 22/12/2024
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1
/5
★☆☆☆☆
I placed an order for a pair of pants, unfortunately they were too small, I informed you of this and you sent me the codes for the return, which I did via mondial relais, to date I have still not received the refund, even though the item sent back is in perfect condition with the labels, I followed all the instructions, I sent an e-mail and to date I have not received a reply, I would like to know when I will receive my refund, I am waiting to hear from you.
Veronique B.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
Very disappointed, the Toxik3 after-sales service is inexistent. Impossible to download the return form. I sent messages to the SClient, but no response from them. I want to exchange the items for smaller sizes, as I liked the pants.
Luisa D.
purchased on 13/12/2024
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Answer from Toxik3
Hello Luisa,
Thank you for your message and for your feedback regarding your order.
We sincerely apologize for your disappointment and the lack of a quick response from us.
As indicated on our website as well as in the order confirmation email, our entire team was on leave for the Christmas holidays, which temporarily interrupted our customer service. We understand that this may have been frustrating, and we sincerely apologize if the information was not sufficiently clear or was poorly communicated.
The Toxik3 team
Thank you for your message and for your feedback regarding your order.
We sincerely apologize for your disappointment and the lack of a quick response from us.
As indicated on our website as well as in the order confirmation email, our entire team was on leave for the Christmas holidays, which temporarily interrupted our customer service. We understand that this may have been frustrating, and we sincerely apologize if the information was not sufficiently clear or was poorly communicated.
The Toxik3 team
1
/5
★☆☆☆☆
Order never collected. Reported to carrier and no after-sales follow-up!
Louise M.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
No package received
Ann V.
purchased on 12/12/2024
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1
/5
★☆☆☆☆
Return in progress. Impossible to have an experienced follow-up of the parcel ref. Late information on the closure of the site during the holiday season, if I had known I would have asked for a refund and not an exchange.
Fanny P.
purchased on 06/12/2024
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Answer from Toxik3
Hello Fanny,
Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences you encountered regarding the tracking of your package and the communication about the site closure. Your satisfaction is our priority, and we take your feedback very seriously. We would have gladly considered your refund request.
Best regards,
The Toxik3 team
Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences you encountered regarding the tracking of your package and the communication about the site closure. Your satisfaction is our priority, and we take your feedback very seriously. We would have gladly considered your refund request.
Best regards,
The Toxik3 team
1
/5
★☆☆☆☆
S34 too big, fairly thin denim material that seems to be of very average quality, not worth the price.
Clemence R.
purchased on 07/12/2024
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Answer from Toxik3
Hello Cl mence,
Thank you for taking the time to share your thoughts on our product. The model you ordered is a jogg jean, designed with an ultra-stretch and soft material, precisely to offer the comfort of joggers while maintaining the appearance of jeans. It is therefore normal for the fabric to be thinner than classic denim: this is part of its characteristics.
This type of cut does not provide structured support, but rather a feeling of softness and freedom of movement, which can indeed give the impression of a slightly larger size if you are looking for a more fitted effect.
Feel free to check out our other models if you are looking for a stiffer and more structured denim.
Have a nice day!
The Toxik3 team
Thank you for taking the time to share your thoughts on our product. The model you ordered is a jogg jean, designed with an ultra-stretch and soft material, precisely to offer the comfort of joggers while maintaining the appearance of jeans. It is therefore normal for the fabric to be thinner than classic denim: this is part of its characteristics.
This type of cut does not provide structured support, but rather a feeling of softness and freedom of movement, which can indeed give the impression of a slightly larger size if you are looking for a more fitted effect.
Feel free to check out our other models if you are looking for a stiffer and more structured denim.
Have a nice day!
The Toxik3 team
1
/5
★☆☆☆☆
I have not received my parcel. It was sent to a parcel relay more than 35 km from the planned relay point. I called mondial relais, the parcel has still not been redirected to the relay at my home and the seller does nothing.... I had to ask for a refund via PayPal. That's a shame.
Marie Pierre P.
purchased on 05/12/2024
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Answer from Toxik3
Hello Marie Pierre,
We are sincerely sorry for this bad experience. Unfortunately, despite our request to the Mondial Relay customer service, we cannot intervene directly on the parcel rerouting schedule, which limits our scope of action once the parcel is in transit.
We fully understand your frustration, especially since the relay point assigned is quite far from the one you had selected.
However, we had offered you a reshipment of your order to your home, which you declined because our goal remains to satisfy you as best as we can.
We still hope to have the opportunity to provide you with a better experience in the future.
Have a nice day.
Best regards,
The Toxik3 team
We are sincerely sorry for this bad experience. Unfortunately, despite our request to the Mondial Relay customer service, we cannot intervene directly on the parcel rerouting schedule, which limits our scope of action once the parcel is in transit.
We fully understand your frustration, especially since the relay point assigned is quite far from the one you had selected.
However, we had offered you a reshipment of your order to your home, which you declined because our goal remains to satisfy you as best as we can.
We still hope to have the opportunity to provide you with a better experience in the future.
Have a nice day.
Best regards,
The Toxik3 team
1
/5
★☆☆☆☆
Several days after validating my order, I was told that the item was no longer in stock !!!!!
Sylvie L.
purchased on 01/12/2024
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1
/5
★☆☆☆☆
Very satisfied thank you and Merry Christmas. Best regards.
Armelle L.
purchased on 01/12/2024
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1
/5
★☆☆☆☆
I have received the wrong article
Laura A.
purchased on 26/11/2024
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Answer from Toxik3
Hello Laura,
We are sorry that you have not received the correct item. Please contact us as soon as possible at [email protected] so that we can resolve the situation as quickly as possible.
Thank you for your understanding.
Yours faithfully
The Toxik3 team
We are sorry that you have not received the correct item. Please contact us as soon as possible at [email protected] so that we can resolve the situation as quickly as possible.
Thank you for your understanding.
Yours faithfully
The Toxik3 team
1
/5
★☆☆☆☆
I had bought a pair of jeans in the store that had been a great boyfreind fit and now the 38 looked like a 42.... definitely I won't be buying on the internet again....
Caroline B.
purchased on 11/11/2024
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Answer from Toxik3
Hello,
Thank you for taking the time to share your experience. Buying in-store does indeed give you a clearer picture of the items. At Toxik3, we deliberately offer a variety of cuts to meet everyone's expectations and styles.
In the future, don't hesitate to contact us via online chat for personalized advice before validating your basket. We'll be delighted to help you find the perfect fit!
Have a nice day,
The Toxik3 team
Thank you for taking the time to share your experience. Buying in-store does indeed give you a clearer picture of the items. At Toxik3, we deliberately offer a variety of cuts to meet everyone's expectations and styles.
In the future, don't hesitate to contact us via online chat for personalized advice before validating your basket. We'll be delighted to help you find the perfect fit!
Have a nice day,
The Toxik3 team
1
/5
★☆☆☆☆
👎
Jerny D.
purchased on 07/11/2024
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1
/5
★☆☆☆☆
I've never had to wait so long for a parcel!
Nathalie N.
purchased on 05/10/2024
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Answer from Toxik3
Hello Nathalie,
We're sorry to hear that the delivery time was too long for you. We do our best to deliver in Belgium and we try to clearly indicate the Mondial Relay delivery time, which is between 5 and 7 working days (excluding weekends).
It is also important to take into account the internal processing time to prepare your parcel. For an order placed on Thursday, October 10, we entrusted your package to the carrier on Monday, October 14, as the Toxik3 team does not work at weekends.
Thank you for your understanding,
We're sorry to hear that the delivery time was too long for you. We do our best to deliver in Belgium and we try to clearly indicate the Mondial Relay delivery time, which is between 5 and 7 working days (excluding weekends).
It is also important to take into account the internal processing time to prepare your parcel. For an order placed on Thursday, October 10, we entrusted your package to the carrier on Monday, October 14, as the Toxik3 team does not work at weekends.
Thank you for your understanding,
1
/5
★☆☆☆☆
Package still not arrived
Jolien V.
purchased on 13/09/2024
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1
/5
★☆☆☆☆
Still waiting
Sarah L.
purchased on 25/08/2024
1
/5
★☆☆☆☆
I still do not have my parcel and I had requested home delivery and one go to kortrijk and the other to roodst and I live in Moorsele west Flanders Belgium I am not satisfied with this how do I behave to my order now 🙈
Isabelle P.
purchased on 24/08/2024
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1
/5
★☆☆☆☆
I'm waiting for the email so I can make an exchange. 48 hours since I asked for it
Flore C.
purchased on 17/08/2024
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Answer from Toxik3
Hello,
Our teams process return labels manually during their working hours, from 10am to 6pm, Monday to Friday. Requests made in the evening will therefore be processed the next day, or the day after that at the latest. You will receive the label by email, so please check your spam folder just in case. Thank you for your understanding!
Our teams process return labels manually during their working hours, from 10am to 6pm, Monday to Friday. Requests made in the evening will therefore be processed the next day, or the day after that at the latest. You will receive the label by email, so please check your spam folder just in case. Thank you for your understanding!
1
/5
★☆☆☆☆
I wanted to return the items I didn't like, but I didn't receive a reply to my e-mail requesting return instructions.
Catherine P.
purchased on 17/07/2024
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Answer from Toxik3
Hello Catherine, Thank you for contacting us. We're sorry to hear that you haven't yet received a response to your request regarding returns.
To help you as quickly as possible, all the information you need about returns is available directly on our website. Here you'll find detailed instructions on how to make a simple return: https://www.toxik3.com/pages/faire-un-retour
If you need any further assistance, please don't hesitate to contact us. We're here to help!
To help you as quickly as possible, all the information you need about returns is available directly on our website. Here you'll find detailed instructions on how to make a simple return: https://www.toxik3.com/pages/faire-un-retour
If you need any further assistance, please don't hesitate to contact us. We're here to help!
1
/5
★☆☆☆☆
Received item contrary to order very disappointed 😞
Caroline F.
purchased on 11/07/2024
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Answer from Toxik3
Hello Caroline,
We're very sorry about this error. Please feel free to email us at [email protected] or request an exchange online - we're here to help.
We're very sorry about this error. Please feel free to email us at [email protected] or request an exchange online - we're here to help.