★★★★★
based on 1909 reviews published
Latest negative customer reviews
I received my package while I was abroad. I came back, tried on the items and some do not fit. What a surprise to find out that the return deadline has passed! We are in July, a month of vacation for many people and no extension... I sent a message on 26/07 about this and still no response! Lack of seriousness or staff??
Thank you for your message. We fully understand that the summer period can complicate certain processes, especially returns.
However, in order to ensure fair treatment for all our customers, we must adhere to the indicated return deadlines, otherwise everyone could act according to their own constraints, which would become difficult to manage.
That said, when we receive a message before the end of the deadline, we always do our best to find an appropriate and smart solution.
Thank you for your understanding.
Best regards,
The Toxik3 team
My order is taking too long
This concerns customer service we leave messages and emails without responses Very bad experience I am returning my items and I will not order again
We are sincerely sorry to hear about your bad experience and disappointment regarding our Customer Service. We completely understand your frustration at the lack of response to your messages and emails.
We would like to inform you that our offices were exceptionally closed for summer holidays from July 14 to July 20 inclusive. This information was communicated on our website to inform our customers of a response delay during this period.
Upon our return on Monday, July 21, we resumed processing all requests and responded to your message. We regret that this situation may have left you with the feeling of a lack of responsiveness on our part.
Your satisfaction is our priority, and we are sorry that this closure period impacted your experience. We hope to regain your trust in the future.
Best regards,
Best regards,
The Toxik3 team
Order placed 10th June. Still not arrived but my card has been charged. No response from the retailer. Very bad customer service. Would not shop here again as I am out of pocket with no products
Hose not arrived!!!
Still haven't received my order and have had NO reply to my emails
I still haven't received my order.
Item labeled with the wrong size! Called three times! No callback! Sent a complaint email! Never received a response! What a shame.
Scammers!! Received nothing and no money back!
My pants still haven't arrived to this day. Best regards, Nicole Eichhorn
Do not get a return ticket
Order still not received
No order received because the product is out of stock. This is the first and last order I will place on your site! And on top of that, I still have to give you one star. Incredible.
Thank you for your message.
We completely understand your disappointment following the cancellation of your order, and we are sincerely sorry about it. The Jean Jogg Push-up – Alexa model is one of our best-sellers, and stocks do indeed sell out very quickly.
Unfortunately, despite all our vigilance, a discrepancy occurred between our actual stock and what was displayed on the site at the time of your order. We regret this even more as we are aware of the inconvenience this can cause when a highly anticipated item is ultimately not available.
We are currently working to improve our management tools to avoid this type of situation in the future and to provide you with a more reliable experience.
We still hope to have the opportunity to fully satisfy you with a future order.
Model too small, I sent them back but the refund is very slow.
Thank you for your message.
We sincerely apologize for this lack of information.
The return address corresponds to that of our logistics partner: once the package is received by them, they then forward it to us for verification in our offices. It is only at that moment that we can proceed with the refund.
The status "received" means that the package has indeed arrived at our partner's, but not yet in our hands.
We understand that this may seem long, and we apologize for the wait.
I am disappointed I cmded a jean's sold in 36 but too much so I sent back and registered in 34. In the meantime I sent an email to [email protected] for a 3€ refund but no answer so I ended up ordering the 34 because it was on sale and I was afraid I wouldn't get my size anymore. Otherwise disappointed because the return is not free.
Thank you for your feedback.
We are sincerely sorry, as the email you sent to [email protected] unfortunately escaped us, and we only saw it after becoming aware of your review.
Better late than never: we have just processed the refund of your shipping costs.
I received a defective product and now it's an obstacle course to return the product and get a correct one.
We are truly sorry that you felt like you went through a real obstacle course for this product return. This is obviously not the experience we want to provide to our customers.
Please know that we did our best to assist you throughout the process. As mentioned, we were simply waiting for the receipt of your return package before we could send you a new item.
We hope that the new product will fully satisfy you, and we remain at your disposal for any questions.
Still haven't received anything
Very disappointed, the Toxik3 after-sales service is inexistent. Impossible to download the return form. I sent messages to the SClient, but no response from them. I want to exchange the items for smaller sizes, as I liked the pants.
Thank you for your message and for your feedback regarding your order.
We sincerely apologize for your disappointment and the lack of a quick response from us.
As indicated on our website as well as in the order confirmation email, our entire team was on leave for the Christmas holidays, which temporarily interrupted our customer service. We understand that this may have been frustrating, and we sincerely apologize if the information was not sufficiently clear or was poorly communicated.
The Toxik3 team
Order never collected. Reported to carrier and no after-sales follow-up!
No package received
Return in progress. Impossible to have an experienced follow-up of the parcel ref. Late information on the closure of the site during the holiday season, if I had known I would have asked for a refund and not an exchange.
Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences you encountered regarding the tracking of your package and the communication about the site closure. Your satisfaction is our priority, and we take your feedback very seriously. We would have gladly considered your refund request.
Best regards,
The Toxik3 team
S34 too big, fairly thin denim material that seems to be of very average quality, not worth the price.
Thank you for taking the time to share your thoughts on our product. The model you ordered is a jogg jean, designed with an ultra-stretch and soft material, precisely to offer the comfort of joggers while maintaining the appearance of jeans. It is therefore normal for the fabric to be thinner than classic denim: this is part of its characteristics.
This type of cut does not provide structured support, but rather a feeling of softness and freedom of movement, which can indeed give the impression of a slightly larger size if you are looking for a more fitted effect.
Feel free to check out our other models if you are looking for a stiffer and more structured denim.
Have a nice day!
The Toxik3 team
I have not received my parcel. It was sent to a parcel relay more than 35 km from the planned relay point. I called mondial relais, the parcel has still not been redirected to the relay at my home and the seller does nothing.... I had to ask for a refund via PayPal. That's a shame.
We are sincerely sorry for this bad experience. Unfortunately, despite our request to the Mondial Relay customer service, we cannot intervene directly on the parcel rerouting schedule, which limits our scope of action once the parcel is in transit.
We fully understand your frustration, especially since the relay point assigned is quite far from the one you had selected.
However, we had offered you a reshipment of your order to your home, which you declined because our goal remains to satisfy you as best as we can.
We still hope to have the opportunity to provide you with a better experience in the future.
Have a nice day.
Best regards,
The Toxik3 team
Several days after validating my order, I was told that the item was no longer in stock !!!!!
Very satisfied thank you and Merry Christmas. Best regards.
I have received the wrong article
We are sorry that you have not received the correct item. Please contact us as soon as possible at [email protected] so that we can resolve the situation as quickly as possible.
Thank you for your understanding.
Yours faithfully
The Toxik3 team
I had bought a pair of jeans in the store that had been a great boyfreind fit and now the 38 looked like a 42.... definitely I won't be buying on the internet again....
Thank you for taking the time to share your experience. Buying in-store does indeed give you a clearer picture of the items. At Toxik3, we deliberately offer a variety of cuts to meet everyone's expectations and styles.
In the future, don't hesitate to contact us via online chat for personalized advice before validating your basket. We'll be delighted to help you find the perfect fit!
Have a nice day,
The Toxik3 team
👎
I've never had to wait so long for a parcel!
We're sorry to hear that the delivery time was too long for you. We do our best to deliver in Belgium and we try to clearly indicate the Mondial Relay delivery time, which is between 5 and 7 working days (excluding weekends).
It is also important to take into account the internal processing time to prepare your parcel. For an order placed on Thursday, October 10, we entrusted your package to the carrier on Monday, October 14, as the Toxik3 team does not work at weekends.
Thank you for your understanding,
Package still not arrived
Still waiting
I still do not have my parcel and I had requested home delivery and one go to kortrijk and the other to roodst and I live in Moorsele west Flanders Belgium I am not satisfied with this how do I behave to my order now 🙈
I'm waiting for the email so I can make an exchange. 48 hours since I asked for it
Our teams process return labels manually during their working hours, from 10am to 6pm, Monday to Friday. Requests made in the evening will therefore be processed the next day, or the day after that at the latest. You will receive the label by email, so please check your spam folder just in case. Thank you for your understanding!
I wanted to return the items I didn't like, but I didn't receive a reply to my e-mail requesting return instructions.
To help you as quickly as possible, all the information you need about returns is available directly on our website. Here you'll find detailed instructions on how to make a simple return: https://www.toxik3.com/pages/faire-un-retour
If you need any further assistance, please don't hesitate to contact us. We're here to help!
Received item contrary to order very disappointed 😞
We're very sorry about this error. Please feel free to email us at [email protected] or request an exchange online - we're here to help.
I never received my order and no refund and no reply! 120€ gone up in smoke
Parcel still not received
Thank you for contacting us. We're sorry to hear that you still haven't received your package.
We would like to inform you that deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris. For further details on the progress of your parcel, please contact the carrier's customer service department directly with your tracking number.😊
I bought 3 pairs of jeans and returned one that didn't fit. I wore a pair of jeans one day after the first wash (one week after purchase) and realized that there was a seam defect. Numerous holes are forming. Despite my 7 emails. No answer to my problem! Automatic response: use item return, except that in my case, it doesn't work... Conclusion: jeans with holes... Very disappointed, first experience, I wouldn't buy again!
We understand how frustrating this situation is and apologize for the inconvenience. Unfortunately, we cannot accept the return of an item that has been worn and washed. However, we would still like to help you resolve this issue.
Could you please provide us with your order number and photos of the seam defect? We'll take a look at this information and see what we can do to provide you with a solution despite this constraint.🙂
Request for return and compensation for my parcel
In the first wash of the pants, the entire hem has come undone.