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★★★★★
based on 1912 reviews published
Latest neutral customer reviews
I received a red jeans instead of a blue one.
Thank you for taking the time to share your feedback. We are sorry to learn that your order did not meet your expectations. Your feedback is valuable, and we will closely examine this situation to improve our service. Please do not hesitate to contact us directly to resolve this issue.
Best regards,
The Toxik3 team
I did not receive the right color of pants, I sent an email but no response so I have to bear the return cost, disappointed
Thank you for your message.
We are sorry to hear that you did not receive the right color of pants, and that you are disappointed with your experience.
After checking, we did not find any message from you in our inbox. Did you write to the following address: [email protected]
Paid return
Thank you for taking the time to share your feedback. We understand that return fees can be frustrating.
After several abuses, we ask for a contribution of €3 towards return costs for France and Belgium, in order to continue providing you with quality service.
We sincerely thank you for your understanding.
The Toxik3 team.
The sizes do not always match
Thank you for taking the time to leave your feedback on our Toxik3 site.
We are sorry to hear that the sizes have not always met your expectations. Indeed, sizes can vary depending on the models, cuts, and materials used.
If you have any doubts or questions during your next order, please do not hesitate to contact us via the online chat available on our site — our team will be happy to assist you.
See you soon,
The Toxik3 team
I requested a return for 2 of the 5 products ordered. I still have not received a response 5 days later. Having only 14 days from receipt of the package, this is not very correct.
We have received your message regarding your return request for two of the products from your order, and we completely understand your concern about not having received a response after 5 days, especially with the 14-day deadline.
We would like to inform you that our services were exceptionally closed for summer holidays from July 14 to July 20 inclusive. This information was communicated on our site. During this period, we unfortunately could not process return requests instantly.
Upon our return on Monday, July 21, we resumed processing all requests, including return forms. We have of course taken into account the 7 days of our closure: your 14-day return period will be adjusted accordingly so as not to penalize you.
Best regards,
The Toxik3 team
The fabric is not denim! They are more like thin summer pants.
I ordered and processed the order and one pair of pants was not available, stock issue
Thank you for taking the time to share your feedback. We are sorry to hear that your order was not fully available due to a stock issue, and we are working to improve our management to avoid such situations in the future. Your feedback is valuable, and we hope to provide you with a better experience on your next order.
The skirt is very beautiful. However, I took a size 34 and it is too big. I really liked the cut and didn't want to return it. I had to go see a tailor to remove a size and a half.
Thank you for your constructive feedback! We are delighted that you like the skirt. We are sorry to hear that the size did not fit and that you had to consult a tailor. Your feedback is valuable and will help us improve our size indications in the future.
Please feel free to reach out to us if you have any other comments or questions!
Best regards,
The Toxik3 team
Error from Toxik3 regarding the sending of an article.
Thank you for taking the time to share your feedback. We are sorry to hear that there was an error in the shipment of your item and we are committed to resolving this issue as soon as possible.
Received a notification for the last 2 orders that an item is out of stock. Not nice.
I took my usual size, the perfecto is way too big, I returned it, I am waiting for the refund.
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the perfecto did not suit you and that you experienced inconveniences with your order. Your feedback is very important to us, and we strive to always improve our customers' satisfaction. We hope that your refund has been processed quickly and remain at your disposal for any other questions or assistance you may need.
Best regards,
The Toxik3 team
Order received very quickly. The quality is nothing to complain about. But I should have taken a tighter jean (slip). For me, it is a bit too loose from the knee to the ankle. Loose.
Thank you for taking the time to share your feedback on your order at Toxik3. We are delighted to hear that you received your order quickly and that you are satisfied with the quality. We understand your comment regarding the size of the jeans and encourage you to consult our size guide for future orders. Please feel free to reach out to us if you need any further advice.
Best regards,
The Toxik3 team
The translation into Dutch is really terrible. Either it stays in French and is not translated. The website also does not work well on my iPhone.
It was labeled low rise but it's rather high rise, but since it's comfortable I kept it.
Thank you for your feedback on our Toxik3 site. We are delighted to hear that you find the product comfortable, even if it does not exactly meet your size expectations. Your comments are valuable and will help us improve our descriptions. Please feel free to reach out to us if you have any other remarks or questions.
Best regards,
The Toxik3 team
I'm waiting for a refund to come back. I'll give you my opinion after my refund.
I did not receive the ordered color, so I am returning it.
Thank you for taking the time to share your experience. We are sorry to hear that you did not receive the desired color. Your satisfaction is our priority and we hope to resolve the situation quickly for you.
Best regards,
The Toxik3 team
Order over €150. One of the products is defective. It costs €12 and customer service only offers me a return at my expense... It's nonsense.
Satisfied with the product but it always takes a long time to arrive.
I am not satisfied with the delivery.. I had to pick up my order at the packing station..
Beautiful clothes but the returns and refunds... and a site that is not clear at all. Too bad
Thank you for taking the time to share your feedback. We are glad that you love our clothing, but we are sorry to hear that you encountered difficulties with the return and refund process as well as with the clarity of our website. Your comments are valuable and will help us improve our customers' experience. Please feel free to contact us directly if you have any questions or suggestions.
Best regards,
The Toxik3 team
Size large And return shipping should be free
Size does not match too tall and especially too short for people like me who measure 1m70 too bad otherwise the appearance. Looks good
I received my order. It is too big for me. I have sent an email to atn customer service to exchange it for another one and I have not received a reply. I am forced to return it and ask for a refund. I will not order from the web again.
Too big !!!!
Thank you for taking the time to share your feedback on our site "Toxik3". We are sorry to hear that the size seems too large for you. Your feedback is valuable and will help us improve our offering. Please feel free to share your suggestions to better meet your expectations.
Best regards,
The Toxik3 team
N/A
Waists very small. Normally have a medium but had ordered large and it is still too small.
Depending on the jeans of the same brand, the sizes differ... so send back some jeans
Indeed, according to the models, the size may vary slightly, even if they all come from the same brand Toxik3. This is explained in particular by the cut, but also by the material or even the wash. For example, two slim jeans at the same price may be made with different fabrics or have distinct finishes.
Our goal is to offer new items each major season to satisfy as many women as possible, with varied styles, cuts, and finishes.
Do not hesitate to use our online chat if you have any doubts during your next purchase — we will be happy to advise you directly.
Best regards,
I ordered two pairs of pants in the same size. Neither fit, one is too small and one is too big. I returned them and am waiting for a refund.
Thank you for taking the time to share your feedback on Toxik3. We are sorry to hear that the ordered pants did not suit you. We understand how frustrating it can be to encounter sizing issues. Your feedback is important to us, and we will do what is necessary to improve our size guide. Please feel free to contact us via the online chat for personalized advice.
Best regards,
The Toxik3 team
Bjr... I just wanted to swap sizes and take advantage of the discount... And no answer in that sense... I returned the item and now?
The jeans received do not correspond to those ordered
I have just made an exchange ( too small ) so I will give my opinion when I get the parcel back. Thanks
Had ordered 4 pants...1 was not available. Was nicely refunded. Then got a pair of pants I had not ordered. The return also cost me 9 euros.
The sizes don't match 1 pant out of 4 with the same size fits me
Only one pant out of two received. Supposedly they were out of stock, but strangely enough they're still available on the site! Apart from this disappointment, the pants I received were exactly what I expected and the 2nd pair was quickly refunded.
We're sorry you didn't receive your full order. Stock errors can sometimes occur, for which we apologize. We would be delighted to deliver your complete order rather than issuing a refund.
Thank you for your understanding,
Red pants that faded in several places disappointed, because it is comfortable and a nice cut.
You deduct the amount from the buyer's bank account more than a week before the goods are delivered - that's not right. To my knowledge, no mail-order site allows itself such methods.
I'm disappointed with the way my item looks. It's certainly very comfortable, but the look is "fake" and doesn't really resemble real jeans.
Thank you for sharing your opinion of the Jogg Jean. This model is indeed not a classic jean, as indicated by its name "Jogg", inspired by the word "jogging" to emphasize its exceptional comfort.
The fabric is thinner, softer and barely noticeable, unlike ordinary jeans, which are often "rougher" when made from 100% cotton.
We hope you enjoy this comfortable alternative!
Disappointed by the size of jeans chosen I took my size 34 and too wide, equivalent to a 36/38
Too big, but I'm an M. So big.
The jeans fit very comfortably, but there was a bad smell coming from them. I didn't like the color either. I made a return.