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★★★★★
based on 1912 reviews published
Latest neutral customer reviews
I received my order. Unfortunately, the jeans I ordered were too big (size 36). I followed the instructions to order size 34. I returned the item in size 36. Since then, I haven't received any new items or parcels...
Thank you for taking the time to let us know about your experience. We are sorry to hear that the jeans you ordered were too big and that you have not yet received the correct size.
We would like to inform you that returns may take some time to be received by our service department. In addition, deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris.
We do our best to ensure that you receive your parcel as quickly as possible. Please do not hesitate to contact us by e-mail at [email protected] or via our online chat for further assistance!
I had to pay for the return shipping myself. I bought 3 pants and returned 2. It didn't seem very normal to me.
It goes
Order received on time but sent back because one item was too small and the other badly cut on the right leg.
The jeans are great, but the delivery service with DPD is terrible. You should consider using a different delivery service so that you get the parcel delivered properly and don't have to run after it. Therefore only 3 stars.
Ordered 2 pairs of pants and a gift. I only received one of the two... so I sent an e-mail complaining, which was answered quickly. They sent me back my second pair of pants but not the gift. It's not serious, but I'm still disappointed :/
Does not match photos
We're sorry the article didn't live up to your expectations. The Atik jeans are one of our bestsellers. As far as the jeans with shiny inserts are concerned, it's sometimes difficult to render such special elements in photos, which may explain your disappointment.
We do our best to represent our products as accurately as possible. We invite you to contact us should you have any further questions or require assistance. Your satisfaction is our priority, and we look forward to serving you again in the future.
Not satisfied with the product
We're sorry that the Hunter side-zip jeans are not to your liking. Its original, rather boyish cut may come as a surprise. We remain at your disposal on our online chat or by email if, in the future, you would like more information on one of our items. We'll be delighted to help you make the right choice.
Hello very disappointed not to have received my article especially after validation of the sending, and why not to have more than 44 in push up pity Cordialement
The item is beautiful but doesn't fit. I am trying to make a return but the order number is refused .... Very complicated to return an item
Great jeans great size great quality as pictured
Order process etc. was great, but the parcel arrived slightly opened and 1 part of the order was not (or no longer) inside. Therefore acceptance refused. Further process still unclear...
Did not meet my expectations I returned the package
Bjr, I returned the parcel to you because it was not at all the jeans I ordered. Up to now everything has been OK.
I usually wear a size 42. And the 42 Toxik is way too small. Too bad, it's the biggest size there is.
Unfortunately, I did not receive the tote bag promised with my order.
The article doesn't fit and I haven't received any return solution ...
Very nice material, nice cut but a 38 for me maybe better, next time
Model too small ask for the next size up Thank you
I'm still waiting for my return label
If you have any further questions, please don't hesitate to write to us via our online chat or by email on [email protected]! 💙
Size too big i'm waiting for my refund parcel reshipped 08 03
One pair of jeans came in the wrong size, the rest too big. The return process is not so smooth.
The jeans are beautiful but I encountered logistical problems. I received another size than the one I ordered. And in the same week, I place another order, the size was available and I receive an email saying that it is no longer available ... A little disappointed but I will continue to order on their site because it is quality.
Hello I bought on your site and the skirt is too small so I returned and sent a message and no response. Thank you
Not as pretty as the photos.
Jean bad quality one too much and the other really too small out of three one good shame disappointed compared to advertising thank you
Very good quality
The color of the pants does not match at all with the camel pants on the picture it is clear and shiny very disappointed
I made an order that I sent back in a size too big and when I received my order in a smaller size, one of the items was still too big and was not eligible for return. How do I proceed?
I'm disappointed, no 46 for some jeans, like the Atik metallic coated jeans.
The first pair of jeans I bought before blackfriday were impeccable, but the 2nd pair I bought during the blackfriday promotion were of poor quality (especially the button and zipper), so I'm going to return them.
Lack of detail and speed in processing the order.
I discovered this denim brand in a village store. I was immediately won over. So I went to the website to find the same pair. I thought I'd found it on the basis of shape and composition, as I no longer had the original label. But once I received it, the composition of the jeans on the label didn't match the description on the website. Next time I'll check before washing.
The sizes differ from one product to another and I end up with one pair of pants out of three that is too small. No reply to my e-mail.
I placed an order and my package still hasn't arrived! It would be lost and they have to send me another one. I find that this delivery takes an enormous amount of time.
Very comfortable pants that fit very well, but the waistband button broke after 3 uses - too bad.
The return conditions are not clear, I'm still waiting for the document to send back with the order (item too small).
I ordered from this site thinking I'd pay less than through an intermediary store... but I'm disappointed to have paid 50 euros for jeans (initial price 55 but I got 10% for my first order) when I found the same pants, with the same reference in a store at 32.99. The difference is just enormous. Otherwise, they're pleasant to wear and fit well.