/10
★★★★★
based on 1868 reviews published
★★★★★
based on 1868 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delivery more than 1 month . ANYTHING. Last time I bought from TOXIK3 . 1/10
Cessac J.
purchased on 05/05/2024
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1
/5
★☆☆☆☆
2 of the 3 were too big have requested a return but nothing decided yet
Eliane O.
purchased on 04/05/2024
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1
/5
★☆☆☆☆
I bought a size 36 which is at least a 38, and the fabric is not as soft as it looks in the photos.
Aurelia E.
purchased on 30/04/2024
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1
/5
★☆☆☆☆
Pants too wide
Ondine A.
purchased on 27/04/2024
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1
/5
★☆☆☆☆
I ordered a pair of pants that I never received. My order was cancelled without explanation.
Christiane C.
purchased on 27/04/2024
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1
/5
★☆☆☆☆
Delivery error on the modem ordered and an item is missing
Christelle D.
purchased on 27/04/2024
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1
/5
★☆☆☆☆
I ordered a beautiful pair of white pants with green patterns (waves). Unfortunately, after the first wash, the patterns faded or even disappeared in places and I am left with a pair of white pants that now seem to be completely stained.
Jennifer M.
purchased on 21/04/2024
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Answer from Toxik3
Hi Jennifer, thank you for taking the time to leave us your review! Here are the care instructions for the Viva Printed Pants, which you must follow to avoid this: "Machine washable at 30°C maximum. Turn pants inside out before washing. Close zips and buttons before washing. Wash in similar colors and iron inside out." This information has also been made available to you in the item description. ☺️
1
/5
★☆☆☆☆
My order was cancelled and refunded without any explanation.
Anne-claude P.
purchased on 06/04/2024
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Answer from Toxik3
Hello Anne-Claude, thank you for taking the time to write to us!💙 We are very sorry for this inconvenience and sincerely apologize, but when you placed your order we realized that your item was out of stock.😕 Hence the reason why we refunded you directly. 😊
1
/5
★☆☆☆☆
I have not received my order
Camille C.
purchased on 30/03/2024
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1
/5
★☆☆☆☆
Hello. I sent my parcel back for an exchange and I haven't heard from you.
Beatrice E.
purchased on 20/03/2024
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Answer from Toxik3
Hello Beatrice, thank you for taking the time to leave us your review! ☺️Concernant returns, the delivery of your package may take longer. We invite you to follow up with the carrier of your return package. We'll let you know as soon as we receive your package. After verifications, we will proceed to an exchange or refund and you will be kept informed as well.🙂 We remain available if needed and wish you an excellent day! 💙
1
/5
★☆☆☆☆
Hello, the pants are too tight for me. I wore them for one day and they didn't fit me at all...I'm surprised because I have size 40 jeans...they're the best!
Joëlle D.
purchased on 12/03/2024
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Answer from Toxik3
Hello Joëlle, thank you for taking the time to leave us your review! ☺️ Concerning your push-up size, we're really sorry to hear that it doesn't meet your expectations. We recommend that for your next orders you write to us via our online chat or on our social networks in order to best assist you when choosing your size.💙 This is due to the fact that the comfort of each jean depends on its composition, so it is essential to take this factor into account. See you soon 🙂
1
/5
★☆☆☆☆
I haven't received my parcel yet, but I did receive one from another customer... which I had to resend!
Guylene A.
purchased on 05/03/2024
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Answer from Toxik3
Hello Guylene, thank you for taking the time to write to us. ☺️ We are very sorry to hear that you have received another order by mistake, we sincerely apologize for the inconvenience. 😕🙏 Don't worry about your order, we'll make sure you receive it as soon as possible! Don't hesitate to write to us at [email protected] if you need anything, we always take the time to deal with all our customers' requests. 💙
Thank you for your understanding 🙂
Thank you for your understanding 🙂
1
/5
★☆☆☆☆
Disappointed, for the price the item is ill-fitting
Dorothee N.
purchased on 18/02/2024
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Answer from Toxik3
Hello Dorothee, thank you for taking the time to write to us! ☺️ We would like to inform you that it is possible to be assisted before purchase to enable you to make the best choice! Don't hesitate to write to us via our online chat or by e-mail for better assistance 🙂 Sincerely yours!
1
/5
★☆☆☆☆
Ĺes two pairs of jeans I bought are nothing to write home about. I'm disappointed with the quality
Isabelle V.
purchased on 17/02/2024
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Answer from Toxik3
Hello Isabelle, thank you for your feedback! ☺️ We're really sorry to hear that the items don't suit you. 😕 Please feel free to return any items that do not meet your expectations or to proceed with an exchange! If you have any doubts about the products you want to buy, we invite you to contact us by e-mail at [email protected] or via our online chat for better assistance with your next orders; See you soon! 💙
1
/5
★☆☆☆☆
Much too large for a size 34. The color is really not nice. In short, it's ugly.
Mano R.
purchased on 15/02/2024
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Answer from Toxik3
Hello Mano, thank you for your feedback! ☺️ We are very sorry to hear that your order did not meet your expectations. 😕 Please feel free to make a return or exchange if your item does not meet your expectations. We also always take the time to advise you before validating your purchases to enable you to make the best choices! Don't hesitate to contact us by e-mail or via our online chat if you need any help.💙☺️
1
/5
★☆☆☆☆
I have no news from my tx11551 order. I am not satisfied. Delivery time too long
Christian P.
purchased on 01/02/2024
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Answer from Toxik3
Hello Christian, thank you for your review! ☺️ We are sorry to hear about your dissatisfaction with our service. 😕 Concerning your order information, we always send emails with a tracking number to allow you to follow your delivery in real time on our website or on the carrier's website. And regarding delivery times, unfortunately we can't do anything about that. 😕 We hope you understand! 🙏
1
/5
★☆☆☆☆
I had to withdraw from a depot at a Malonne petrol station and I don't have a PIN code, just a 6-digit number. Apparently I have to pay; I would like to receive my parcel at home thank you 96315787
Nathalie T.
purchased on 09/02/2024
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Answer from Toxik3
Hello Nathalie, thank you for your feedback 🙂 Unfortunately, we don't have all the details. From our side, we can't act on delivery instructions or relay points when you finalize your order and make your choice at that moment. Please feel free to explain the situation to us by e-mail at [email protected] or via our online chat for better assistance! 💙
1
/5
★☆☆☆☆
Very satisfied. Matches everything. Size, color and quality. Fast delivery. Really great 👍🏼
Isabelle C.
purchased on 08/02/2024
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1
/5
★☆☆☆☆
The pants are too thick when it said light pants too bad
Sylvie H.
purchased on 07/02/2024
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Answer from Toxik3
Thank you for taking the time to share your opinion. There seems to be a misunderstanding regarding our product. In the description, we mention a "slight push-up effect", referring to the fit at the back of the pants rather than the material itself.
1
/5
★☆☆☆☆
Hello, to date I still have not received my delivery. I hope it won't be too long !!!
Frederique P.
purchased on 03/02/2024
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Answer from Toxik3
Hello Frederique, thank you for your feedback 🙂 Unfortunately we can't influence delivery times as they depend on the carrier of your parcel! Please feel free to track the progress of your delivery using your tracking number and contact our online helpdesk if you have any problems.☺️
1
/5
★☆☆☆☆
No delivery
Stephanie S.
purchased on 01/02/2024
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Answer from Toxik3
Hello Nathalie, thank you for your review 🙂 We would like to inform you that deliveries unfortunately do not depend on us. 😢 It may be that the carriers of your package are experiencing delays in deliveries and in this case, we invite you to contact them directly. In the event of a problem, don't hesitate to email us at [email protected] or via our online chat available on our website! 💙
1
/5
★☆☆☆☆
Package still not received
Elodie T.
purchased on 31/01/2024
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Answer from Toxik3
Hello Elodie, thank you for your review! ☺️ We are very sorry to hear that you have not yet received your order. 😢 Unfortunately, deliveries totally depend on the carriers of your package, in case of delay, we invite you to contact the carrier in charge of your delivery. And if you have any problems, don't hesitate to write to us by email or via our online chat for better assistance! 💙
1
/5
★☆☆☆☆
I'm disappointed, my package supposedly left on January 30th and I still have nothing. Not even a tracking number. A scam????for a first order, that's not a good sign.
Nathalie P.
purchased on 29/01/2024
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Answer from Toxik3
Hello Nathalie, thank you for your review! ☺️ Don't worry about your parcel, you must have received it by now! We'd like to apologize for the delay in deliveries at the beginning of the year, it was a bit of a rush with the recovery 🙂 Once again, we'd like to apologize and wish you a wonderful day! 💙
1
/5
★☆☆☆☆
Order TX11346 I paid an additional €9 for delivery...took 9 days not 5 as expected to arrive. I understood order over €69 had free shipping??? I need to return item no. H2641-2/40 ...no postal label is being issued. I have sent emails , have not received any explanation. I feel so poorly treated.
Blath G.
purchased on 28/01/2024
1
/5
★☆☆☆☆
Still not received! Delivery takes so long
Amandine S.
purchased on 20/01/2024
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Answer from Toxik3
Hello Amandine, thank you for writing to us! ☺️ Rest assured that if it were up to us, you would receive your order as soon as possible, unfortunately delivery times do not depend on us but on the carriers of your package. 😢 We invite you to contact them if this drags on, also write to us by email at [email protected] or via our online chat if the problem persists! ✨
1
/5
★☆☆☆☆
I can't resend the article
Richer L.
purchased on 22/01/2024
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Answer from Toxik3
Hello Richer, thank you for writing to us! ☺️ On each order, you are entitled to one free return and the second return will be at your expense. For more details, here is the returns page also available on our website: https://www.toxik3.com/pages/faire-un-retour . Don't hesitate to write to us by e-mail or via our online chat if you need anything 🙂 Thank you and have a nice day!
1
/5
★☆☆☆☆
Sanne B.
purchased on 29/12/2023
Answer from Toxik3
Dear Sanne,We sincerely apologize for the error in sending the wrong item. This is not the experience we strive to provide. To resolve this promptly, please reach out to our customer support via email [email protected] with your order details. We are committed to correcting this mistake and ensuring your satisfaction.Thank you for bringing this to our attention.
1
/5
★☆☆☆☆
Hello I still have not received my order that I placed on December 3 it was blocked on December 4 and it is December 18 no information, it's not serious.
Mme G.
purchased on 03/12/2023
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Answer from Toxik3
Hello,We understand your disappointment about the delay in receiving your parcel. On our side, we make every effort to ship our orders quickly, and this situation is indeed abnormal. If you encounter any problems or if anything seems unusual, please do not hesitate to contact us immediately via our online chat or by e-mail at [email protected]. We're ready to take action to resolve the situation as quickly as possible.
1
/5
★☆☆☆☆
Evelyne F.
purchased on 03/12/2023
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Answer from Toxik3
Hello Evelyne, Thank you for writing to us! Please contact us by e-mail at [email protected] or via our online chat to better assist you. Thank you and see you soon!??
1
/5
★☆☆☆☆
Acheteur Vérifié
purchased on 02/12/2023
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Answer from Toxik3
Hello Visitante, Thank you for writing to us! Could you please give us more details about the delivery problem you are experiencing? Our online chat is open and we are also available by email at [email protected]! We remain available to better assist and help you receive your package as soon as possible.Thank you and see you soon! ???