/10
★★★★★
based on 1868 reviews published
★★★★★
based on 1868 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
They do not respond to a problem. My package is delivered at a wrong adress. After a month I still do not have my package and they do nothing about it. So be carefull when you order and there goes something wrong. Beter make your orders not to big.
Acheteur Vérifié
purchased on 12/12/2023
Answer from Toxik3
Hello Sofie,We understand your concern about the delivery of your package to the wrong address, and we are sincerely sorry for the inconvenience this may have caused. We would like to assure you that we have responded to your problem by email and private message in order to resolve this situation as soon as possible.Please note that the tracking of packages and the resolution of delivery problems also depend on the procedures of the carriers. If the package is lost, it takes time to be resolved, because we must contact the carriers and follow their specific procedures.We understand your frustration and appreciate your patience during this process. We do everything possible to solve this problem and ensure you a positive shopping experience. Thank you for your understanding.
1
/5
★☆☆☆☆
It's been more than 15 days since I ordered and I still haven't received anything except your satisfaction reminders ..........................
Fabienne C.
purchased on 25/11/2023
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Answer from Toxik3
Hello Fabienne,Thank you for contacting us. We are sorry to hear that you have not yet received your order. We would like to inform you that delivery times depend on the carriers. Please email us at [email protected] to find out more about the delivery status of your parcel. Thank you for your understanding.
1
/5
★☆☆☆☆
M D.
purchased on 29/11/2023
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Answer from Toxik3
Hello Mel, We are very sorry to hear that you have not yet received your parcel. We are here to help you solve this problem and our team is available by e-mail at [email protected] to assist you better. Please write to us and don't hesitate to give us all the details to help you.See you soon!
1
/5
★☆☆☆☆
I am not satisfied with my purchase. I received the wrong size for what I ordered and have not yet received a reply to exchange for the correct size.
Miranda N.
purchased on 27/11/2023
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Answer from Toxik3
Hello Miranda, Thank you for writing to us.we are very sorry to hear that you have received the wrong size and that your order does not match.we invite you to visit our website http://www.toxik3.com to quickly proceed with a return or exchange.to better assist you, you can also email us at [email protected] or via our online chat.see you soon! ??
1
/5
★☆☆☆☆
I did not receive the product ordered and I have not been reimbursed for my entire purchase (including shipping! )
Angé O.
purchased on 22/11/2023
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Answer from Toxik3
We sincerely regret, Angelique, that you did not receive the correct product. It's a shame you'd rather receive a refund than these beautiful pants! In any case, we accept responsibility and will immediately reimburse you for the shipping costs you have incurred.
1
/5
★☆☆☆☆
Order received with wrong pentalons; I ordered 3 pentalons size 44 and received 4 pentalons size 38-40! I had to wait 40 minutes at the relay point to receive the package AND all for the wrong items! I'll send it to you right away!
Movtchan S.
purchased on 19/11/2023
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Answer from Toxik3
Hello Svetlana,Thank you for sharing your experience with us...First of all we understand your dissatisfaction and we would like to apologize for this error on your order.We will do what is necessary to deliver the right items for your next purchase.Good day.
1
/5
★☆☆☆☆
Order never received !!!!Mail sent on 16.november to tell me that my parcel arrived on 7!!!!! And not even able to give the code to retrieve it. So the.package.was.returned!!! But they were able to collect the money !!!! I'm waiting for my refund of almost 90euros!!!!
Stéphanie D.
purchased on 19/11/2023
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Answer from Toxik3
Hello Stéphanie,The e-mail of November 16, reminding you of the delivery details, was a response to your chat request on the same day, underlining our responsiveness.All delivery information is accessible on your account or directly on the Mondial Relay website thanks to the tracking number sent by e-mail when the parcel was dispatched. We apologize if you have not received our e-mails. It's a real shame you didn't contact us sooner so that we could simply help you. Please don't hesitate to come back to us if necessary.
1
/5
★☆☆☆☆
I'm waiting for a reply so that I can give a favourable opinion.
Edith P.
purchased on 07/11/2023
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Answer from Toxik3
Hello Edith,Thank you for your feedback. We understand that you are waiting for information to proceed with a return before giving your final opinion. For prompt and accurate assistance, please contact us directly by email at [email protected] or via our online chat.We are here to help you with the return process.Please feel free to let us know of any additional concerns you may have.??See you soon!
1
/5
★☆☆☆☆
Jeans don't fit at all, wrong size.
Gaëlle L.
purchased on 21/10/2023
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Answer from Toxik3
Hello Gaëlle,We're surprised to hear that the jeans don't meet your sizing expectations. Our push-up models are best-sellers, and we are committed to offering well-fitting and comfortable products.We would like to understand why the stretch slim jeans you ordered do not fit you. Could you please send us more details by e-mail to [email protected] so that we can guide you towards models more suited to your needs?
1
/5
★☆☆☆☆
Acheteur Vérifié
purchased on 25/10/2023
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Answer from Toxik3
Hello Stephane, Thank you for taking the time to let us know. A logistical error with Mondial Relay caused delays for all shipments for the week beginning Monday October 16. Thanks to your reports, we have been able to identify and resolve the problem. Your order will be reshipped today. We would like to apologize for this unfortunate incident. In the future, please do not hesitate to contact us as soon as possible via online chat or at [email protected], where we are particularly responsive."
1
/5
★☆☆☆☆
After three days there was a hole at the top of the pocket.
Acheteur Vérifié
purchased on 29/09/2023
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Answer from Toxik3
Hello Melie,We're sorry to hear that you've experienced a problem with our product after only three days of use.When you received the product, there were no holes above the pocket, which leads us to believe that this problem occurred after receipt. We take great care to ensure the quality of our products before we ship them, and we thoroughly inspect every item.It's possible that the hole occurred due to normal wear and tear or a particular event, such as an accidental snag. It may not be related to a manufacturing defect. However, we are concerned about your satisfaction and would like to find a solution to resolve this situation.we encourage you to contact us directly to discuss this issue in more detail.Thank you and have a great day.
1
/5
★☆☆☆☆
Receipt of suitcases never frRecue ????
Isabelle D.
purchased on 11/09/2023
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Answer from Toxik3
Dear Isabelle,There is some confusion. We are Jeaner, and Toxik3 does not offer suitcases for sale. Could you please correct your note, which affects us unfairly? We thank you in advance and hope you will receive your suitcases in the next few days,
1
/5
★☆☆☆☆
Goods o.k SHIPPING , Grotten bad , will not order anything more there
Acheteur Vérifié
purchased on 23/09/2023
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1
/5
★☆☆☆☆
The jeans don't fit, I requested a return on September 21 and I still haven't received my label.
Catherine P.
purchased on 13/09/2023
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Answer from Toxik3
Hello Catherine,Thank you for your feedback. You took the right initiative in contacting us, as it is essential to respect deadlines in a returns process. I encourage you not to wait too long if you don't receive our emails in the future. In fact, we provide you with an online chat module for instant assistance, as well as a contact address, "[email protected]", to which we are much more responsive. We will immediately resend the return label to the e-mail address you provided at the time of purchase (but please check your spam folder if you can't find it).
1
/5
★☆☆☆☆
I still haven't received my order after one week!!!And I don't like that at all!!!
Rika C.
purchased on 14/09/2023
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Answer from Toxik3
Hello Rika,We are sorry to hear that you have not yet received your order and we understand your frustration. Please be advised that delivery times may vary depending on the destination country and the carrier used to deliver the packages.As a seller, we do our best to ship your orders quickly. However, once the package is picked up by the carrier, delays are beyond our control. Certain factors, such as customs restrictions, weather conditions or spikes in demand, can cause unforeseen delays.We strongly encourage you to use the carrier's package tracking feature to check the location of your order in real time. This allows you to track the journey and get accurate information on the delivery status.If you notice a major problem or excessive delay in the delivery of your package, please do not hesitate to contact us directly. We will do our best to help you and resolve the situation.Thank you and have a nice day.
1
/5
★☆☆☆☆
Nouara D.
purchased on 05/09/2023
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Answer from Toxik3
Hello Nouera,Thank you for taking the time to let us know about your concern regarding the size of your jeans.We would like to remind you that we provide our customers with a size guide, accessible on our website, to help you make the best choice according to your preferences. In addition, our online support team is always on hand to answer any questions you may have about our products, including sizing details.Please note that we offer a wide range of sizes, from 36 to 46, to meet the most varied needs of our customers.If, despite our best efforts to provide you with the necessary information, the product does not meet your sizing expectations, you have the right to make a return or exchange, in accordance with our terms and conditions, which are detailed on our website in the "Making a return" section. We hope you find this information useful, and we remain at your disposal for any further questions or concerns you may have. Thank you and have a nice day.
1
/5
★☆☆☆☆
I ordered a pair of jeans in 34 and received a 36!!!
Fabienne F.
purchased on 04/08/2023
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Answer from Toxik3
Hello, We sincerely apologize for the error in your order. Understanding that you received an incorrect size can be very frustrating and we are sorry for any inconvenience this may have caused.We take this issue seriously and are already working on a solution. We apologize for any confusion. We encourage you to contact our customer service department as soon as possible so that we can resolve this issue and arrange an exchange to send you the correct size.Have a nice day, The TOXIK3 Team
1
/5
★☆☆☆☆
Order placed which was to be delivered within 2 to 4 days, it's been 1 week, still nothing.
Aurélie B.
purchased on 03/07/2023
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Answer from Toxik3
Hello Aurélie, We're sorry to hear that your order was not delivered on time, and we fully understand your frustration. We apologize for any inconvenience this may have caused you. We understand how important it is for you to receive your order quickly, and we are committed to resolving this issue as soon as possible. Have a nice day, The TOXIK3 Team
1
/5
★☆☆☆☆
The brand should bear in mind that a disappointed customer who doesn't feel listened to and for whom no solution is provided is a lost customer. A customer for whom the brand makes an effort when he encounters a problem is a customer who will come back to place around 5 orders a year! But unfortunately, the brand has chosen to leave its customers on the sidelines! Too bad for them! Fortunately, there are other brands that have decided to put customer satisfaction at the heart of everything they do!
Céline M.
purchased on 08/06/2023
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Answer from Toxik3
Re-bonjour Céline , As previously stated following your review already left once: We understand that this may be disappointing for you and apologize for any inconvenience caused. However, according to our return and exchange policy, we cannot exchange or refund an item that has been used or washed. We always listen to our customers and take their feedback into account to improve our products and services in the future. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help in any way we can. Thank you for your understanding and patience. Good day, The TOXIK3 team
1
/5
★☆☆☆☆
Late order, 7 days after the announced deadline, i.e. a total of 10 days from order confirmation.
Lucie C.
purchased on 02/06/2023
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Answer from Toxik3
Hello, We understand your frustration regarding the delivery time of your order. When you placed your order on Saturday June 3, we shipped on Monday June 5, the first working day after your purchase. We were able to meet our usual shipping deadlines. However, the carrier Mondial Relay encountered a delay in delivery, resulting in a longer-than-expected delay.On our website, we clearly indicate an estimated delivery time of 5 to 7 working days. This means that holidays and weekends are not included. We apologize for any confusion or misunderstanding regarding delivery times. Your satisfaction is important to us and we take your comments into consideration in order to improve our service.Good day, The TOXIK3 team
1
/5
★☆☆☆☆
Order placed 1 week ago and still no news or shipping notification
Anaïs F.
purchased on 03/06/2023
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Answer from Toxik3
Hi Anaïs, we're sorry for the delay. It seems that several Monday orders were delayed. However, Mondial Relay normally delivers between 5 and 7 working days. Today, we will send you an e-mail via [email protected] to provide you with your tracking number again.
1
/5
★☆☆☆☆
I still haven't received my order and have no news.
Véronique L.
purchased on 01/06/2023
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Answer from Toxik3
Hello Veronique, We sincerely apologize for the inconvenience caused by the delay of your order. We understand how frustrating this can be and would like to resolve this situation as soon as possible. We understand how frustrating this can be and would like to resolve this situation as quickly as possible.We will resolve this issue as quickly as possible and keep you informed of any updates regarding your order.We will do everything possible to rectify this situation and provide you with a positive shopping experience. Your satisfaction is very important to us, and we will do our utmost to resolve this issue quickly and efficiently.Good day, The TOXIK3 team
1
/5
★☆☆☆☆
I can't give my opinion and I'm sorry.I ordered on May 23rd, the payment by cb was debited the same day but I still haven't received the parcel.The first relay point located at LIDL was unavailable.So I was made to choose another worldwide relay point but my parcel seems to have flown away.It's all the more disturbing that the item ordered was intended to be a gift for my Mum for Mother's Day.I'm still holding out hope.Very sincerely sorry.Mme Boissière
Acheteur Vérifié
purchased on 22/05/2023
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Answer from Toxik3
Hello, We are very sorry for the inconvenience you have experienced.It is regrettable that your parcel was not delivered on time. We apologize for any inconvenience caused by the unavailability of the first relay point and the problems encountered with the Mondial Relay point subsequently chosen. We apologize for any inconvenience caused by the unavailability of the first relay point and the subsequent problems encountered with the Mondial Relay point chosen. We understand how upsetting this can be and we sympathize with you. We remain at your disposal for any further assistance. Have a nice day, The TOXIK3 team?
1
/5
★☆☆☆☆
I ordered on 17/05 and I still haven't received anything, no info about delivery tracking...
Véronique C.
purchased on 16/05/2023
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Answer from Toxik3
Hello, We are very sorry to hear that you have not yet received your order. We completely understand your frustration and sincerely apologize for any inconvenience this may have caused. After checking, your parcel has been in the relay point since May 23. Once your order has been confirmed, you will receive a tracking number by e-mail. You can check the progress of your order via this number. Good day, The TOXIK3 team
1
/5
★☆☆☆☆
Since I placed my order on Saturday May 6th...it's the 13th and I haven't heard anything!!!!
Barbara F.
purchased on 05/05/2023
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Answer from Toxik3
Hello,We are very sorry to hear that you have not yet received your order and that you have not received any delivery tracking information.We completely understand your frustration and sincerely apologize for any inconvenience this may have caused. We do our best to ensure fast and transparent delivery to all our customers. Once your order has been confirmed, you will receive a tracking number by e-mail. You can check on the progress of your order via this number. Good day,The TOXIK3 team
1
/5
★☆☆☆☆
No mail received of shipment. Also still no order received.
Acheteur Vérifié
purchased on 22/04/2023
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Answer from Toxik3
Hello,We are truly sorry to hear that you have not yet received your order and that you have not received delivery tracking information.We fully understand your frustration and sincerely apologize for any inconvenience. We do our best to ensure a ??prompt and seamless delivery to all of our customers.Once your order is validated, you will receive a tracking number by email. So you can check the routing of this one through the number.Good day,TOXIK3
1
/5
★☆☆☆☆
Christel L.
purchased on 25/04/2023
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Answer from Toxik3
Hello, We are very sorry to hear that you have not yet received your order and that you have not received any tracking information. We completely understand your frustration and sincerely apologize for any inconvenience this may have caused. We do our best to ensure fast and transparent delivery to all our customers. Once your order has been confirmed, you will receive a tracking number by e-mail. You can check on the progress of your order via this number. Good day, The TOXIK3 team
1
/5
★☆☆☆☆
Order placed and paid on 25.04, not received to date.....
Etienne L.
purchased on 24/04/2023
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Answer from Toxik3
Hello,We are sorry to hear that you have not yet received your order. We invite you to contact us directly by email at [email protected] to obtain more information on the status of your order and to find a quick solution to your problem.We take customer satisfaction very seriously and will do everything in our power to resolve this problem and offer you the best possible shopping experience.Have a nice day, The TOXIK3 Team ??
1
/5
★☆☆☆☆
What's with the anorexic models?! Standard morphology, right ???
Christine Q.
purchased on 29/04/2023
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Answer from Toxik3
Hello,We've read your review and understand your concern about the appearance of the models used in our images or advertising. However, we would like to emphasize that our models are not anorexic, and to characterize their body type in this way is an insult that can be damaging.We work with professional models who represent a variety of body types, and we attach great importance to promoting body diversity and inclusiveness. We recognize that standards of beauty can vary from one person to another, and we strive to take these different perspectives into account.it's essential to promote a positive body image and to respect each individual, regardless of their morphology. We encourage acceptance of all body types and are committed to representing diversity in our visuals.we are always open to constructive feedback from our customers, as it helps us to improve and better meet their expectations. If you have any other suggestions or concerns, please let us know.Have a nice day,The TOXIK3 team
1
/5
★☆☆☆☆
Read the terms and conditions carefully before making a second exchange! Because this return is at your expense ... You are provided with a return label, but your refund is charged (in my case of 6) and those without explanation.I had to ask why a partial refund ... and there I knew why.In addition, the sizes do not correspond at all to reality and are uneven.Return and refund very long.Personally, I will no longer recommend this site.
Acheteur Vérifié
purchased on 27/03/2023
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Answer from Toxik3
Hello,We're sorry you had problems with your order and exchange. However, we would like to point out that our return and exchange policies are clearly explained in our terms and conditions, which you accepted at the time of your purchase. What's more, we've also made this clear to you in our after-sales service several times, and even over the phone to explain the situation. Our exchange policy stipulates that only the FIRST exchange is free of charge, and that subsequent exchanges are at your expense. We provide a return label to facilitate the return process, but the cost of this return is charged to your refund.Regarding sizes, our sizes are European. We make every effort to provide accurate sizing information. We are sorry that you no longer wish to order from us. Sincerely,The TOXIK3 team