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N
Rating: 1 out of 5
Broken wine rack received, no support.
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Customer reviews of TRADIS
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 288 published reviews
Summary of reviews
TRADIS consistently delivers on fast and careful shipping, with many reviews noting delivery on the desired day, fast shipping, and well-packaged products that arrive ready to set up. Customers praise the quality and beauty of the furniture, highlighting sturdy construction, suitability for spaces, and items that match the site descriptions and photos. The service stands out for its responsive, professional support and exceptional follow-up, with several customers emphasizing top-notch assistance from the team and a smooth, detailed delivery experience. Overall, the store is seen as reliable, with products that meet expectations and diligent care in packing and delivery.
Reviews 1 and 2 stars
Reset filtersG
Rating: 2 out of 5
Quality merchandise. But arrived broken...
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C
Rating: 1 out of 5
My order arrived damaged and I am waiting for a solution to be proposed!
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Response from TRADIS
Hello Mr. Gonnet,
We are sorry for the situation. However, as explained, it is your responsibility to check your order upon delivery and to make detailed reservations on the slip so that we can proceed with the replacement of the product. In the absence of these reservations, the product is considered compliant.
We are sorry for the situation. However, as explained, it is your responsibility to check your order upon delivery and to make detailed reservations on the slip so that we can proceed with the replacement of the product. In the absence of these reservations, the product is considered compliant.
C
Rating: 1 out of 5
The outer packaging of the furniture was without scratches or impacts, however during unpacking, an impact appeared. No compensation is planned.
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E
Rating: 1 out of 5
Disappointed with the furniture
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Response from TRADIS
Hello Ms Allouch,
We're sorry you had a bad experience buying from us. Our customer service department will get back to you to find out more. If you have any problems, we'll be happy to help you.
We're sorry you had a bad experience buying from us. Our customer service department will get back to you to find out more. If you have any problems, we'll be happy to help you.
C
Rating: 2 out of 5
Delivery planned on 28/02 delivered on 24/02 without our presence. Furniture protected on the sides for the delivery. Not at all on the face. Furniture very damaged in the delivery truck. Indicated on the BL. Travis' credit of 85€. A little light...
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Response from TRADIS
Hello Mr. Alexandre,
We are sorry that you did not receive your order on the date you requested, and we understand your dissatisfaction. We had clearly made the request with our carrier, but unfortunately, an error occurred and your request was not respected, which we regret.
Additional verification measures have been taken with the carrier to avoid this happening again in the future as our primary goal remains customer satisfaction.
See you soon,
The Tradis team
We are sorry that you did not receive your order on the date you requested, and we understand your dissatisfaction. We had clearly made the request with our carrier, but unfortunately, an error occurred and your request was not respected, which we regret.
Additional verification measures have been taken with the carrier to avoid this happening again in the future as our primary goal remains customer satisfaction.
See you soon,
The Tradis team
R
Rating: 1 out of 5
1 MONTH DELAY
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Response from TRADIS
Hello Sir,
After checking, the delivery date was in accordance with the time announced at the time of your order. If you ordered a product that was "on order" (and not "in stock"), the delays are necessarily longer, the time of manufacture of the furniture.
We hope that you are satisfied with your furniture!
See you soon,
The Tradis team
After checking, the delivery date was in accordance with the time announced at the time of your order. If you ordered a product that was "on order" (and not "in stock"), the delays are necessarily longer, the time of manufacture of the furniture.
We hope that you are satisfied with your furniture!
See you soon,
The Tradis team
C
Rating: 2 out of 5
We have just recommended a small range of furniture for our shop 1 year after our first purchase. The discontinuity of the range is a real problem. The wine cabinet, which seemed to be identical in every way to the first one, is not at all, and it looks really bad... It's a real shame, because we thought the quality was great, the style was very nice and the prices were affordable.
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Response from TRADIS
Good morning, ma'am,
We are sorry for your disappointment with our products. Our customer service will contact you to find out more about your problem. Our products are made with handmade finishes that cause slight modifications but not so much that they are completely different. Do not hesitate to contact us if you have a problem. Our customer service is available by phone and email.
We are sorry for your disappointment with our products. Our customer service will contact you to find out more about your problem. Our products are made with handmade finishes that cause slight modifications but not so much that they are completely different. Do not hesitate to contact us if you have a problem. Our customer service is available by phone and email.