/10
★★★★★
based on 111 reviews published
★★★★★
based on 111 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received my order
Hulya U.
purchased on 25/05/2025
Translated review
Answer from Tresseparis
Hello,
You contacted us on Tuesday, June 3rd, late in the morning to inform us that the code provided by Chronopost did not allow you to open the locker.
Chronopost informed us that the package, made available for pickup on Wednesday, May 28th at 10:00 AM, was available for 7 calendar days, until Tuesday, June 3rd at 10:00 AM.
The code therefore did not work because the deadline for picking up the package had expired. Out of understanding, we took care of the return of the package and, at our own expense, we sent you a new package, shipped on Friday, June 6th.
This new package will be available for pickup on Wednesday, June 11th.
Despite all our efforts to satisfy our customers and the financial impact we bear, this does not seem to have satisfied you. What more can we do, knowing that we cannot be held responsible for delivery services and packages picked up too late?
You contacted us on Tuesday, June 3rd, late in the morning to inform us that the code provided by Chronopost did not allow you to open the locker.
Chronopost informed us that the package, made available for pickup on Wednesday, May 28th at 10:00 AM, was available for 7 calendar days, until Tuesday, June 3rd at 10:00 AM.
The code therefore did not work because the deadline for picking up the package had expired. Out of understanding, we took care of the return of the package and, at our own expense, we sent you a new package, shipped on Friday, June 6th.
This new package will be available for pickup on Wednesday, June 11th.
Despite all our efforts to satisfy our customers and the financial impact we bear, this does not seem to have satisfied you. What more can we do, knowing that we cannot be held responsible for delivery services and packages picked up too late?
1
/5
★☆☆☆☆
Very disappointed. The gray hair is barely covered despite the instructions being meticulously followed.
Houria Y.
purchased on 19/03/2025
Translated review
1
/5
★☆☆☆☆
Very unfortunate I still haven't received anything! I was planning to dye my hair for an occasion, I placed the order very early on March 18th but today is March 29th and I haven't received anything, no email from them or anything, then I learn (because I insisted via email and chat) that my order has been returned for an unknown reason?! No apology email, no commercial gesture, nothing at all and now I'm still waiting!!!!
Bahida H.
purchased on 17/03/2025
Translated review
1
/5
★☆☆☆☆
I did not receive the order, so the review is more than average.
Catherine C.
purchased on 01/02/2025
Translated review
Answer from Tresseparis
Hello, thank you for leaving us a comment. I see that Mondial Relay has not provided any updates on your package since February 6th. We will resend you a package.