English 
A
Rating: 5 out of 5
Perfect
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
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A
Rating: 5 out of 5
The interlocutors are very responsive
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A
Rating: 5 out of 5
Material conforms to the offer, fast delivery
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A
Rating: 5 out of 5
Good product easy to install conforms to the description I recommend
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A
Rating: 5 out of 5
Fast reception. The item works perfectly and meets all my expectations and what it promised.
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V
Rating: 5 out of 5
Wanted a PIR to replace faulty one on system purchased a few years ago. Took a little while to find on website as model number on original invoice didn't show up on the search. Ordering is easy and delivery super-fast. Would definitely use this company again.
V
Rating: 5 out of 5
Fast service, the driveway sensor is excellent
V
Rating: 5 out of 5
Excellent
V
Rating: 5 out of 5
The team were very helpful and extremely responsive, from my initial enquiry to making the order. Everything arrived well packed and very quickly. I haven't had chance to configure and install the devices yet, but having bought things in the past from them, the quality is very good and they are extremely reliable, so I am confident it will work as expected.
V
Rating: 5 out of 5
I have used ultrasecure products in the past, hence continuing buying their equipment. I was impressed by this purchase because one of the staff called me to confirm that I knew that the item I had ordered did require additional items( I was aware), but it does show a good sense of customer service. I would recommend their products
A
Rating: 5 out of 5
Reactive and available team to answer my questions
Best regards
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Best regards
A
Rating: 5 out of 5
very effective fast delivery.
too bad not to be able to put ringtones other than the one in the receiver but it's a small detail
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too bad not to be able to put ringtones other than the one in the receiver but it's a small detail
A
Rating: 5 out of 5
Very good welcome and very well informed, the person takes their time to give explanations
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A
Rating: 5 out of 5
True professionalism at all levels.
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V
Rating: 5 out of 5
This company is the best that I have ever dealt with everyone I spoke to were so helpful and from the time of the order to the time of delivery was amazing I am very impressed and would not hesitate to recommend them to anyone who wants to deal with them.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you, we really appreciate your comments,
Best Regards
Mark
Best Regards
Mark
V
Rating: 5 out of 5
Great web page and good customer service.
A
Rating: 5 out of 5
Quality of welcome, quality of listening, quality of advice and great availability.
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A
Rating: 4 out of 5
well advised on the phone
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A
Rating: 5 out of 5
passage detector gives complete satisfaction. thank you
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V
Rating: 5 out of 5
Straightforward ordering process and prompt delivery.
A
Rating: 5 out of 5
Fast delivery, the elements of the order are paired (that's perfect).
A small downside, access to the battery of the door detector is not secured. An intruder knowing the system would have time to remove the battery, with the opening delay time.
Translated reviews
A small downside, access to the battery of the door detector is not secured. An intruder knowing the system would have time to remove the battery, with the opening delay time.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you for the review left, it always matters to us.
I understand your concern and the question is good.
To reassure you, know that as soon as the opening is made, the signal is sent to the other elements. So, indeed, if the individual removes the battery, this element will not ring, but the others will already be alerted, and will ring nonetheless. The only way to stop the entire system is by disarming (thus code or remote control).
Do not hesitate to contact us for other questions.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Thank you for the review left, it always matters to us.
I understand your concern and the question is good.
To reassure you, know that as soon as the opening is made, the signal is sent to the other elements. So, indeed, if the individual removes the battery, this element will not ring, but the others will already be alerted, and will ring nonetheless. The only way to stop the entire system is by disarming (thus code or remote control).
Do not hesitate to contact us for other questions.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
Delivery on time and product of expected quality conforming to the detailed description
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A
Rating: 5 out of 5
Very professional site, I was completely satisfied
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Very good advice
Equipment preparation perfect
Simple installation
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Equipment preparation perfect
Simple installation
A
Rating: 4 out of 5
Quite happy,
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A
Rating: 5 out of 5
At your service and quality products
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A
Rating: 4 out of 5
good reception good equipment
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A
Rating: 5 out of 5
top equipment, great seller, nothing to complain about
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A
Rating: 5 out of 5
Product meeting my expectations!!
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A
Rating: 2 out of 5
gsm alarm power failure product: not very reliable compared to smartphone connection.
Why not create a possible connection on the operators' box and moreover today connections are more in 4G and 5G.
I regret my purchase which also costs me 5 euros per month without being sure that during my absence I will be informed of a possible outage.......
Translated reviews
Why not create a possible connection on the operators' box and moreover today connections are more in 4G and 5G.
I regret my purchase which also costs me 5 euros per month without being sure that during my absence I will be informed of a possible outage.......
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the feeling about this product.
I have different answers to provide you:
- A connection on the internet box is not possible because the box itself would be cut off in case of a power outage, thus rendering the alert system inoperative...
- 4G/5G networks: unfortunately, this would be worse because these networks do not yet cover the entire territory (about 83% currently) as is the case for 2G + 3G networks (about 95%). Moreover, network penetration in buildings is also lower.
Finally, this technology still being expensive, it would make the device unnecessarily costly.
- There is no direct connection between your device and your smartphone: the device sends an SMS and/or call directly on the mobile network (like any mobile phone), then your smartphone will ring like a call/SMS received by any of your contacts.
If the connection is not reliable, it is because the network is not sufficient, either on the device (depending on where you have installed it), or on your smartphone (depending on where you are). For a weak network problem, it is rather at the level of the choice of operator that you need to turn.
If it is the device that does not receive correctly (see the GSM level in the SMS report), you can either change the operator of the inserted SIM card to choose an operator with a better signal, or add an antenna extension that would allow you to place it outside and thus receive a better signal with the existing operator.
As a reminder, although your annoyance does not directly concern the device you ordered, you could return the product if it did not suit you, this is the whole principle of our "Satisfied or Refunded 30 days" period to avoid this kind of dissatisfaction.
Do not hesitate to contact our services for more assistance, we are here to help you and our number is not surcharged.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for the feeling about this product.
I have different answers to provide you:
- A connection on the internet box is not possible because the box itself would be cut off in case of a power outage, thus rendering the alert system inoperative...
- 4G/5G networks: unfortunately, this would be worse because these networks do not yet cover the entire territory (about 83% currently) as is the case for 2G + 3G networks (about 95%). Moreover, network penetration in buildings is also lower.
Finally, this technology still being expensive, it would make the device unnecessarily costly.
- There is no direct connection between your device and your smartphone: the device sends an SMS and/or call directly on the mobile network (like any mobile phone), then your smartphone will ring like a call/SMS received by any of your contacts.
If the connection is not reliable, it is because the network is not sufficient, either on the device (depending on where you have installed it), or on your smartphone (depending on where you are). For a weak network problem, it is rather at the level of the choice of operator that you need to turn.
If it is the device that does not receive correctly (see the GSM level in the SMS report), you can either change the operator of the inserted SIM card to choose an operator with a better signal, or add an antenna extension that would allow you to place it outside and thus receive a better signal with the existing operator.
As a reminder, although your annoyance does not directly concern the device you ordered, you could return the product if it did not suit you, this is the whole principle of our "Satisfied or Refunded 30 days" period to avoid this kind of dissatisfaction.
Do not hesitate to contact our services for more assistance, we are here to help you and our number is not surcharged.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
The battery arrived in perfect condition. It works wonderfully
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V
Rating: 5 out of 5
service and after sales excellent
A
Rating: 5 out of 5
Hello
Very satisfied with the good quality products, the process on the site is great and for additional information no worries, the follow-up is correct. Thanks to the whole team for their seriousness and work.
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Very satisfied with the good quality products, the process on the site is great and for additional information no worries, the follow-up is correct. Thanks to the whole team for their seriousness and work.
A
Rating: 5 out of 5
Very good services no problem
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A
Rating: 5 out of 5
SUPER
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V
Rating: 5 out of 5
Excellent service, arrived on time, good product
A
Rating: 5 out of 5
I am very satisfied. On the site everything is available including the manuals, everything is well detailed. The team is very responsive, friendly, I got all the information I needed and well advised. Fast delivery. Well done!
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A
Rating: 5 out of 5
A team of professionals at your service and listening to you. To recommend. A big thank you to you
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A
Rating: 5 out of 5
Good equipment
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