9.6/10
★★★★★
based on 10256 reviews published

Latest customer reviews

4 /5
★★★★☆

Purchased the GSM PIR alarm and very pleased with it. Good instructions and pre-programmed. Bonus of a £7 credit on the sim which was unexpected. Only thing I did not like was that the PIR mounting was not able to lock the sensor in one position and wold move easily. Technical report was excellent.

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Verified Buyer
purchased on 23/04/2019
5 /5
★★★★★

I have a number of products from Ultra Secure Direct. I have never had a problem with them. They just work! I have always had immedate responses to any questions i have either via their website or on the phone. Great products and great customer service.

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Verified Buyer
purchased on 24/04/2019
4 /5
★★★★☆

Prompt delivery. Good product. Setup manual needs a little updating. Very helpful support line.

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Verified Buyer
purchased on 22/04/2019
5 /5
★★★★★

Very efficient and effective material. Very fast delivery (less than 72 hours after the order) and detailed explanatory notice on installation and settings included in the package.

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Acheteur Vérifié
purchased on 08/04/2019
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5 /5
★★★★★

Very good advice, serious and order transmitted quickly. Bravo

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Acheteur Vérifié
purchased on 09/04/2019
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5 /5
★★★★★

Very good. Order delivered on time. Perfect customer service by phone, very competent and extremely kind. A site to recommend.

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Acheteur Vérifié
purchased on 03/04/2019
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4 /5
★★★★☆

Very satisfied

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Acheteur Vérifié
purchased on 11/04/2019
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5 /5
★★★★★

Excellent in advice and order management and delivery

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Acheteur Vérifié
purchased on 04/04/2019
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5 /5
★★★★★

Well done

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Acheteur Vérifié
purchased on 01/04/2019
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5 /5
★★★★★

Item that meets my expectations well. Fairly fast delivery.

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Acheteur Vérifié
purchased on 06/04/2019
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5 /5
★★★★★

Provides adequate information

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Verified Buyer
purchased on 19/04/2019
5 /5
★★★★★

Good range of quality products at a fair price. Easy to purchase on website with very quick delivery.

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Verified Buyer
purchased on 22/04/2019
5 /5
★★★★★

Everything went well. The order arrived quickly. Well-packaged parcel. Contact with the company excellent

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Acheteur Vérifié
purchased on 09/04/2019
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3 /5
★★★☆☆

The commercial documentation mentions that you can register 3 phone numbers, whereas in power outage detection mode you can only register one. After 2 days of service, I received a message indicating a battery level (new!) below 30%. Generally, this product (made in China) does not really inspire confidence.

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Acheteur Vérifié
purchased on 11/04/2019
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for all these inconveniences. Regarding the documentation, I did indeed find the mentioned misunderstanding. It is true that these specifications are shared between different kits and sheets, the "3 numbers" are correct in case of an alarm (if you use the device for that) but only one SMS concerning the power failure/restoration. This is very well indicated in the descriptive sheet (from the first paragraph). Sorry for the possible confusion, I will ask my colleague to modify it to make it more evident for future customers. Regarding the "batteries < 30%" alert, from my experience such a message appears if the new batteries used are not lithium. Did you receive orange or silver-colored batteries? The error could come from there. Alkaline batteries are not suitable and the device calculates a wrong voltage (hence the received message). In any case, this is obviously not normal, we will make the necessary exchange. Please excuse us for the inconvenience. This device is of French design (although assembled in China, indeed, for a competitive cost), extensive tests have been carried out to have the best product for our customers. Unfortunately, errors can occur (batteries sent, description that can be clearer) even if we try our best not to make any. The most important thing for us is our presence before and after the sale so as not to abandon a customer along the way. Sorry if you feel this disappointment, I fully understand your point of view. Know that we are here to answer your questions and help you in all these steps, we always have alternative solutions to offer so that you are satisfied. And, as a last resort, you have 30 days to get a refund, so in principle, no risk of disappointment! I will ask a technician to call you back to see all the details with you. There is no reason we cannot find a solution for you! Personally remaining at your disposal if necessary. Sincerely, Christopher Ultra Secure France (securitemarche.fr)
5 /5
★★★★★

Good advisor and reliable equipment

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Acheteur Vérifié
purchased on 09/04/2019
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4 /5
★★★★☆

No comment

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Acheteur Vérifié
purchased on 31/03/2019
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4 /5
★★★★☆

1st Order - Good phone reception - Parcel received as expected within a satisfactory timeframe.

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Acheteur Vérifié
purchased on 04/04/2019
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5 /5
★★★★★

Above all, stay yourself

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Acheteur Vérifié
purchased on 08/04/2019
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5 /5
★★★★★

The seriousness and technical skills of the customer service. Very good advice. Attentive to the customer.

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Acheteur Vérifié
purchased on 10/04/2019
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5 /5
★★★★★

Very good merchant site, good phone contacts, easy ordering and impeccable delivery. I recommend

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Acheteur Vérifié
purchased on 30/03/2019
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5 /5
★★★★★

Speed efficiency compliant products

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Acheteur Vérifié
purchased on 07/04/2019
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5 /5
★★★★★

Perfect.

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Acheteur Vérifié
purchased on 03/04/2019
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5 /5
★★★★★

Good alarm system. Efficient for the camper.

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Acheteur Vérifié
purchased on 08/04/2019
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4 /5
★★★★☆

Good transaction

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Acheteur Vérifié
purchased on 09/04/2019
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5 /5
★★★★★

Professional site. They called me before sending the order because I had chosen apparently incompatible elements. A product was out of stock, they offered me the model above at the same price. The order was delivered complete very quickly. The equipment is of very good quality

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Acheteur Vérifié
purchased on 07/04/2019
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5 /5
★★★★★

I am very satisfied

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Acheteur Vérifié
purchased on 31/03/2019
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5 /5
★★★★★

OK ..

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Acheteur Vérifié
purchased on 10/04/2019
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5 /5
★★★★★

Very competent always attentive with kindness

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Acheteur Vérifié
purchased on 04/04/2019
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4 /5
★★★★☆

Adapted and functional

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Acheteur Vérifié
purchased on 05/04/2019
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5 /5
★★★★★

Good

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Acheteur Vérifié
purchased on 04/04/2019
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5 /5
★★★★★

Order arrived quickly and as described. Thank you

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Acheteur Vérifié
purchased on 02/04/2019
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5 /5
★★★★★

Very good and sending orders too

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Acheteur Vérifié
purchased on 30/03/2019
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5 /5
★★★★★

Item as described

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Acheteur Vérifié
purchased on 03/04/2019
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5 /5
★★★★★

Very attentive professional seller, does not push for sale, compliant material to recommend

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Acheteur Vérifié
purchased on 05/04/2019
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5 /5
★★★★★

Fast and efficient Thank you

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Acheteur Vérifié
purchased on 30/03/2019
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5 /5
★★★★★

Great! For the information and keeping commitments

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Acheteur Vérifié
purchased on 10/04/2019
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5 /5
★★★★★

Products conform to the description, answers to the questions asked

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Acheteur Vérifié
purchased on 31/03/2019
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3 /5
★★★☆☆

Would have been four stars if the barrier was not damaged overall very good service

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Verified Buyer
purchased on 12/04/2019
Answer from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am sorry you didn't receive the parcel in perfect condition, we take a lot of time and pride with packaging and have been criticized in the past for over packaging parcels. We have no reported history of you having a problem, could you find the time to email us ([email protected]) or reply to this comment with explanation of the problem, as we like to learn from any problem our customers may have had.
We appreciate your feedback and look forward to your reply
Regards
Mark
5 /5
★★★★★

Everything was perfect, delivery on time, good quality material.

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Acheteur Vérifié
purchased on 29/03/2019
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5 /5
★★★★★

5 star, delivery was spot on, excellent product.

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Verified Buyer
purchased on 10/04/2019