9.6/10
★★★★★
based on 10473 reviews published

Latest customer reviews

5 /5
★★★★★

Good products and rapid delivery

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Verified Buyer
purchased on 07/05/2019
5 /5
★★★★★

Great

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Verified Buyer
purchased on 03/05/2019
5 /5
★★★★★

Easy to use website and quick delivery

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Verified Buyer
purchased on 07/05/2019
5 /5
★★★★★

Grat service and great products will use again

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Verified Buyer
purchased on 11/04/2019
5 /5
★★★★★

First class service & product, excellent customer service have recommended them to everyone

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Verified Buyer
purchased on 02/05/2019
5 /5
★★★★★

The website is easy to use, with excellent after sales support, both with the delivery and technical support

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Verified Buyer
purchased on 02/05/2019
3 /5
★★★☆☆

Functional and seems to work ok

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Verified Buyer
purchased on 03/05/2019
5 /5
★★★★★

All good

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Verified Buyer
purchased on 02/05/2019
5 /5
★★★★★

Very pleased with the product and found it to be suitable for my garage security purpose.

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Verified Buyer
purchased on 30/04/2019
5 /5
★★★★★

Does what it says on the tin - very prompt too

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Verified Buyer
purchased on 30/04/2019
5 /5
★★★★★

Great service very quick delivery this is my second ultra pir3 from ultra secure brilliant products

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Verified Buyer
purchased on 29/04/2019
5 /5
★★★★★

Very fast delivery and kept me informed right up to the last minute of delivery. Excellent.

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Verified Buyer
purchased on 28/04/2019
5 /5
★★★★★

Speedy delivery great product

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Verified Buyer
purchased on 29/04/2019
4 /5
★★★★☆

Written Instructions need revising. Online / Telephone help excellent.

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Verified Buyer
purchased on 28/04/2019
5 /5
★★★★★

Very good excellent service

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Verified Buyer
purchased on 26/04/2019
5 /5
★★★★★

First class. Delivered on time as informed

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Verified Buyer
purchased on 21/04/2019
5 /5
★★★★★

JUST THE JOB

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Verified Buyer
purchased on 26/04/2019
4 /5
★★★★☆

Purchased the GSM PIR alarm and very pleased with it. Good instructions and pre-programmed. Bonus of a £7 credit on the sim which was unexpected. Only thing I did not like was that the PIR mounting was not able to lock the sensor in one position and wold move easily. Technical report was excellent.

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Verified Buyer
purchased on 23/04/2019
5 /5
★★★★★

I have a number of products from Ultra Secure Direct. I have never had a problem with them. They just work! I have always had immedate responses to any questions i have either via their website or on the phone. Great products and great customer service.

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Verified Buyer
purchased on 24/04/2019
4 /5
★★★★☆

Prompt delivery. Good product. Setup manual needs a little updating. Very helpful support line.

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Verified Buyer
purchased on 22/04/2019
5 /5
★★★★★

Very efficient and effective material. Very fast delivery (less than 72 hours after the order) and detailed explanatory notice on installation and settings included in the package.

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Acheteur Vérifié
purchased on 08/04/2019
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5 /5
★★★★★

Very good advice, serious and order transmitted quickly. Bravo

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Acheteur Vérifié
purchased on 09/04/2019
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5 /5
★★★★★

Very good. Order delivered on time. Perfect customer service by phone, very competent and extremely kind. A site to recommend.

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Acheteur Vérifié
purchased on 03/04/2019
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4 /5
★★★★☆

Very satisfied

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Acheteur Vérifié
purchased on 11/04/2019
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5 /5
★★★★★

Excellent in advice and order management and delivery

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Acheteur Vérifié
purchased on 04/04/2019
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5 /5
★★★★★

Well done

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Acheteur Vérifié
purchased on 01/04/2019
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5 /5
★★★★★

Item that meets my expectations well. Fairly fast delivery.

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Acheteur Vérifié
purchased on 06/04/2019
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5 /5
★★★★★

Provides adequate information

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Verified Buyer
purchased on 19/04/2019
5 /5
★★★★★

Good range of quality products at a fair price. Easy to purchase on website with very quick delivery.

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Verified Buyer
purchased on 22/04/2019
5 /5
★★★★★

Everything went well. The order arrived quickly. Well-packaged parcel. Contact with the company excellent

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Acheteur Vérifié
purchased on 09/04/2019
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3 /5
★★★☆☆

The commercial documentation mentions that you can register 3 phone numbers, whereas in power outage detection mode you can only register one. After 2 days of service, I received a message indicating a battery level (new!) below 30%. Generally, this product (made in China) does not really inspire confidence.

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Acheteur Vérifié
purchased on 11/04/2019
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for all these inconveniences. Regarding the documentation, I did indeed find the mentioned misunderstanding. It is true that these specifications are shared between different kits and sheets, the "3 numbers" are correct in case of an alarm (if you use the device for that) but only one SMS concerning the power failure/restoration. This is very well indicated in the descriptive sheet (from the first paragraph). Sorry for the possible confusion, I will ask my colleague to modify it to make it more evident for future customers. Regarding the "batteries < 30%" alert, from my experience such a message appears if the new batteries used are not lithium. Did you receive orange or silver-colored batteries? The error could come from there. Alkaline batteries are not suitable and the device calculates a wrong voltage (hence the received message). In any case, this is obviously not normal, we will make the necessary exchange. Please excuse us for the inconvenience. This device is of French design (although assembled in China, indeed, for a competitive cost), extensive tests have been carried out to have the best product for our customers. Unfortunately, errors can occur (batteries sent, description that can be clearer) even if we try our best not to make any. The most important thing for us is our presence before and after the sale so as not to abandon a customer along the way. Sorry if you feel this disappointment, I fully understand your point of view. Know that we are here to answer your questions and help you in all these steps, we always have alternative solutions to offer so that you are satisfied. And, as a last resort, you have 30 days to get a refund, so in principle, no risk of disappointment! I will ask a technician to call you back to see all the details with you. There is no reason we cannot find a solution for you! Personally remaining at your disposal if necessary. Sincerely, Christopher Ultra Secure France (securitemarche.fr)
5 /5
★★★★★

Good advisor and reliable equipment

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Acheteur Vérifié
purchased on 09/04/2019
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4 /5
★★★★☆

No comment

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Acheteur Vérifié
purchased on 31/03/2019
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4 /5
★★★★☆

1st Order - Good phone reception - Parcel received as expected within a satisfactory timeframe.

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Acheteur Vérifié
purchased on 04/04/2019
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5 /5
★★★★★

Above all, stay yourself

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Acheteur Vérifié
purchased on 08/04/2019
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5 /5
★★★★★

The seriousness and technical skills of the customer service. Very good advice. Attentive to the customer.

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Acheteur Vérifié
purchased on 10/04/2019
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5 /5
★★★★★

Very good merchant site, good phone contacts, easy ordering and impeccable delivery. I recommend

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Acheteur Vérifié
purchased on 30/03/2019
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5 /5
★★★★★

Speed efficiency compliant products

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Acheteur Vérifié
purchased on 07/04/2019
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5 /5
★★★★★

Perfect.

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Acheteur Vérifié
purchased on 03/04/2019
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5 /5
★★★★★

Good alarm system. Efficient for the camper.

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Acheteur Vérifié
purchased on 08/04/2019
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