9.6/10
★★★★★
based on 10372 reviews published

Latest customer reviews

5 /5
★★★★★

Ive dealt with ultra secure for a lot of years for security products and always found them to be spot on for delivery and after sales service advice .

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John D.
purchased on 03/05/2024
5 /5
★★★★★

Good communication arrived quickly well packaged

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Alex Y.
purchased on 04/05/2024
1 /5
★☆☆☆☆

I have a problem with the intercom from day one I have had lots of emails with the technical department and they can't resolve it and want me to return and pay for the return postage for test and possibly repaired the company will not supply a replacement

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Barry A.
purchased on 29/03/2024
Answer from Ultra Secure (ultrasecuredirect.com)
Good morning, Sir. Many thanks for taking the time to leave a review. We are sorry that you have experienced some difficulties with the system and our technical department have been working hard to resolve the issue, unfortunately they haven't been able to ascertain the required information with regards to the fault and would need the units returned to us so that we can investigate the reported issue. In this instance, we would require the units to be returned to us, if you could arrange the return at your convenience, once we have the units back, we would be in a better position to advise whether there is a fault, or whether a repair or replacement was needed. We would cover return costs if the unit was indeed found to be faulty as reported and not damaged/ misused during installation. Unfortunately, we would be unable to send a replacement unit, especially without knowing fully the reason for the reported fault or refund the units without first having the units back. Please return to us and hopefully we can get this resolved quickly for you. Kind regards Stuart
5 /5
★★★★★

Excellent company to deal with, super fast delivery, what more can you ask for

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Mark William A.
purchased on 02/05/2024
5 /5
★★★★★

Looks like an excellent product. Better than expected. Delivery exactly as promised.

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Alex H.
purchased on 28/04/2024
5 /5
★★★★★

Fantastic service supplying an inexpensive alarm that can be remotely monitored highly recommended

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Nicholas J.
purchased on 30/04/2024
5 /5
★★★★★

Great service and very helpful when I had a query

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Anthony B.
purchased on 27/04/2024
5 /5
★★★★★

Excellent service, super fast delivery ++++++++++++++

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Mark William A.
purchased on 24/04/2024
5 /5
★★★★★

Very good service and quick delivery, the security bollard is very good quality and I am very pleased with it.

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John C.
purchased on 20/04/2024
5 /5
★★★★★

Easy to navigate website, great choice of products. Very quick delivery.

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Hilary D.
purchased on 22/04/2024
5 /5
★★★★★

Excellent tech and sales response and support!

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Hardev C.
purchased on 19/04/2024
5 /5
★★★★★

Items turned up quickly and were exactly what we needed

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John M.
purchased on 20/04/2024
4 /5
★★★★☆

Had to wait a little longer for goods than aticipated but friendly staff alway replied to my emails i would recomend

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Matthew P.
purchased on 10/04/2024
5 /5
★★★★★

Absolutely great customers service and fast delivery, would highly recommend!

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M M.
purchased on 17/04/2024
5 /5
★★★★★

Good products fast delivery

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Paul B.
purchased on 16/04/2024
5 /5
★★★★★

Good service and good price..fast delivery ..will use again ..two items bought so far //thanks

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Garry W.
purchased on 16/04/2024
5 /5
★★★★★

You made this so easy. The receiver was already set up to alert me. I just tied the eye part to a post and pointed it in the right direction. Customer services were really helpful regarding the width of the beam (20 degrees), so the cars in the Lane alongside the eye didn't set it off accidentally. Perfect, instant success. Thank you, well done.

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Su W.
purchased on 15/04/2024
5 /5
★★★★★

As expected

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Brian S.
purchased on 13/04/2024
5 /5
★★★★★

Extremely satisfied with this product. Exactly as advertised, bright and secure for nightly movements in passages and stairwells. Delivery and order was faultless and timely.

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Awnesh P.
purchased on 15/04/2024
5 /5
★★★★★

Good pricing and quick dispatch

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Gary B.
purchased on 10/04/2024
4 /5
★★★★☆

Left on door step on the day they said it would arrive.

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Moelwyn J.
purchased on 08/04/2024
5 /5
★★★★★

Great website. Easy to use and informative, with plenty of support channels including the old fashioned method of speaking to someone. Brilliant.

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Grant K.
purchased on 08/04/2024
5 /5
★★★★★

Easy to order fine delivery great product well satisfied

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Kathleen S.
purchased on 07/04/2024
5 /5
★★★★★

Good price and quick delivery

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Phil B.
purchased on 06/04/2024
5 /5
★★★★★

Delivered next day after ordering. Installed & working.

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Peter A.
purchased on 05/04/2024
5 /5
★★★★★

First class service as previously. Thanks.

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Shirley W.
purchased on 04/04/2024
5 /5
★★★★★

Delivered the next day. Not as loud as I thought it would be, but it's hard to know how loud a Db is

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Jez T.
purchased on 02/04/2024
5 /5
★★★★★

Arrived on time

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Margaret C.
purchased on 02/04/2024
3 /5
★★★☆☆

Would like the alarm to activate quicker without delay when activated. delay time in activating is ok.

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Stuart M.
purchased on 01/04/2024
Answer from Ultra Secure (ultrasecuredirect.com)
Good afternoon Sir. Many thanks for your review and sharing your feedback The entry delay on the PIR is 5 seconds and the sirens is 15 seconds, which should give you enough time to deactivate the system should you have forgotten to disarm before entering, but it does seem a while when you are waiting /timing etc. We do appreciate customer feedback and try to use this information to further improve our products moving forward. Kind regards Stuart
1 /5
★☆☆☆☆

I've read the operation instructions cover to cover multiple times unless I've received a pup I can honestly say the security post locking arrangement must be the worst mechanical design possible. Absolutely frustrating and unworkable system possible nobody will ever convince me to recommend this security post.

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Stephen E.
purchased on 28/03/2024
Answer from Ultra Secure (ultrasecuredirect.com)
Good morning Sir. Many thanks for taking the time to publish a review, and we are sorry that you are experiencing difficulty with the telescopic post. We have sold many of these posts with this locking mechanism and we normally receive comments with how simple and easy to use the post and lock are as opposed to unworkable. Once you lift the post upwards, the handle should be push back to engage a securing pin to ensure the post stays in the upright position. The lock is then simply pressed down to secure the post into place. The keys are not needed to lock the post in position, the keys are only used to unlock and subsequently lower the post. Please do make contact with us at [email protected] if you are still experiencing difficulty with the locking mechanism as we will be able to assist further. Hope this helps Kind regards Stuart
5 /5
★★★★★

Highly efficient arrangements and a good quality product at a reasonable price

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Roger H.
purchased on 28/03/2024
4 /5
★★★★☆

Good

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Les B.
purchased on 31/03/2024
5 /5
★★★★★

Our order arrived promptly and everything was as described on the website. No issues with ordering through the website.

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Eileen C.
purchased on 19/03/2024
5 /5
★★★★★

Very quick delivery with same day dispatch. The alarm is as described, easy to set up and is now installed and working

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Jonathan T.
purchased on 26/03/2024
5 /5
★★★★★

Comprehensive selection of security posts. Very easy to find which item suited my needs. Straight forward to order and pay followed up with swift delivery. Based on my experience would definitely recommend

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John M.
purchased on 25/03/2024
5 /5
★★★★★

Your wireless gate to house alarms perform excellently. Good service.

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Colin P.
purchased on 25/03/2024
5 /5
★★★★★

The person in customer service was very helpful, the delivery was fast and the camera was easy to fit.

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Linda C.
purchased on 25/03/2024
5 /5
★★★★★

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Marie A.
purchased on 04/07/2023
Translated review
5 /5
★★★★★

Very good customer service and affordable staff panic alarms. The staff was very helpful as they were happy for us to collect the item on the same day. Superb Service

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Edwin R.
purchased on 25/03/2024
5 /5
★★★★★

Delivery prompt and product good quality

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Ashley B.
purchased on 20/03/2024