9.6/10
★★★★★
based on 10256 reviews published

Latest customer reviews

5 /5
★★★★★

Material conforms to the order, fast delivery

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Acheteur Vérifié
purchased on 13/02/2018
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5 /5
★★★★★

Professional and responsive to questions about commissioning

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Acheteur Vérifié
purchased on 14/02/2018
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5 /5
★★★★★

Excellent product , very knowledgeable and helpful staff.

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Verified Buyer
purchased on 03/05/2018
3 /5
★★★☆☆

Good product overall but in my last order: - One detector out of three does not work well - One battery out of three out of service (completely drained)

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Acheteur Vérifié
purchased on 15/02/2018
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Answer from Ultra Secure (ultrasecuredirect.com)
Dear customer,

Indeed, after consulting your file, I can see these two problems encountered, sorry for that.
The batteries are elements that we cannot test with each shipment. In batches, from time to time, a battery may be defective. I see the return of yours which was, as well as its replacement with a new one.
However, regarding the detector, these elements are tested (and even paired) before shipment, there must have been a problem during transport unfortunately. I confirm the warranty replacement that has been shipped today, you should receive it within 48 hours. If necessary, do not hesitate to come back to us for pairing.

Please excuse us for the inconveniences suffered, I hope you will still be satisfied with our services. I will gladly send you a discount voucher for your next order via email, also to thank you for your loyalty.

Best regards,
Christopher
5 /5
★★★★★

Very good service.

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Acheteur Vérifié
purchased on 14/02/2018
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5 /5
★★★★★

Good quality products Very good customer service, friendly and responsive

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Acheteur Vérifié
purchased on 17/02/2018
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5 /5
★★★★★

Good communication...good material

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Acheteur Vérifié
purchased on 18/02/2018
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5 /5
★★★★★

Very good site, good customer service very attentive, finally a professional listening to its clients before, during and after!

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Acheteur Vérifié
purchased on 18/02/2018
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5 /5
★★★★★

Simple alarm systems, inexpensive, and, thanks to the siren located outside the house, may be more effective and deterrent than other systems that are significantly more expensive and unnecessarily complicated where the siren is located inside the house (which is stupid!).

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Acheteur Vérifié
purchased on 15/02/2018
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5 /5
★★★★★

Very competent the technical advisor takes the time to explain the product's operation well I recommend the company to other potential buyers best regards Fabrice

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Acheteur Vérifié
purchased on 16/02/2018
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5 /5
★★★★★

Good reliable material

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Acheteur Vérifié
purchased on 15/02/2018
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1 /5
★☆☆☆☆

Bad products. Very unreliable detector mounting (look at what you sell to fix the detector). Sound beep too loud (we are not deaf). The remote control is either not suitable for the keychain or broke on the first day in my pocket. So bad product bad design. Best regards

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Acheteur Vérifié
purchased on 10/02/2018
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Answer from Ultra Secure (ultrasecuredirect.com)
Dear customer, Sorry for your feelings regarding this product. However, we sell a significant number and have very good customer feedback. However, every comment is important to us and we strive to continuously improve our catalog, so we will pass this information on to the manufacturer. Please know that, in the face of your dissatisfaction, you had 30 days to return the merchandise for a refund. This is the guarantee our company offers to avoid any unhappy customer (everyone has different expectations and needs). Regarding the mounting - it is true that these small screws must be handled with care, otherwise the mounting can become too loose. Do not hesitate to contact our workshop, they may be able to provide you with a replacement support if necessary. These devices remain inexpensive, this must be taken into account. Regarding the beep - this is very subjective, some customers find it not loud enough, others do not want any beep. It all depends on each person's use, I suppose. In the face of mass feedback, we are modifying the product, but that is not the case here. Other products in our catalog may be suitable if necessary, again do not hesitate to consult us to discuss your needs. Regarding the remote control - I have never heard any comments regarding the keychain. Perhaps yours was weakened? I see you have 3 remote controls, do the others have the same characteristic? I think that overall this product remains a (very) good value for money, but the low cost can sometimes require some concessions. I hope nevertheless that this alarm remains usable (you did not mention this), otherwise do not hesitate to contact our services to look for a more suitable exchange, we will be happy to guide you. Best regards, Christopher securitemarche.fr
5 /5
★★★★★

Very good service, prompt delivery and well pleased with my 800 driveway protection

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Verified Buyer
purchased on 01/05/2018
5 /5
★★★★★

Good kit, good service, have used before and will use again

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Verified Buyer
purchased on 01/05/2018
5 /5
★★★★★

Simple and easy

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Verified Buyer
purchased on 28/04/2018
5 /5
★★★★★

Quite expensive but is the best of the range for small garage/outbuilding security. More than pleased with this product.

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Verified Buyer
purchased on 27/04/2018
5 /5
★★★★★

For now good product! the customer is not complaining so that's fine! lol!

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Acheteur Vérifié
purchased on 12/02/2018
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5 /5
★★★★★

Company attentive to its customers, good professional.

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Acheteur Vérifié
purchased on 13/02/2018
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5 /5
★★★★★

Excellent! it's French, it's safe

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Acheteur Vérifié
purchased on 12/02/2018
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5 /5
★★★★★

Yes excellent, ordered, promptly arrived, goods as ordered. Very happy with product.

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Verified Buyer
purchased on 24/04/2018
5 /5
★★★★★

Excellent company and product

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Verified Buyer
purchased on 27/04/2018
5 /5
★★★★★

Good website Good delivery Good aftersales Good product

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Verified Buyer
purchased on 26/04/2018
5 /5
★★★★★

Product as described, fast delivery..I'll use them again in the future and certainly recommend to others.

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Verified Buyer
purchased on 27/04/2018
3 /5
★★★☆☆

Good value material, but the manufacturing is not always rigorous; fortunately with persistence, we get the product exchanged and it works in the end.

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Acheteur Vérifié
purchased on 31/01/2018
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this, it is true that you had a very particular problem (never seen with us) that we had difficulty identifying. Glad that the exchanged material works correctly, and we remain at your disposal if necessary. Best regards, Christopher securitemarche.fr
5 /5
★★★★★

I recommend

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Acheteur Vérifié
purchased on 07/02/2018
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5 /5
★★★★★

This Bollard is the best one on the market and it was delivered the next day and the packing was very good as well. Edward Dignan

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Verified Buyer
purchased on 26/04/2018
5 /5
★★★★★

Excellent product

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Verified Buyer
purchased on 26/04/2018
5 /5
★★★★★

Very good

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Verified Buyer
purchased on 15/04/2018
5 /5
★★★★★

Order, delivery time, delivery very good. Regarding the product, the communication distance between the button and the bell which was 80 meters with obstacles is not verified. I have 25 meters and few obstacles. and the operation is random.

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Acheteur Vérifié
purchased on 01/02/2018
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, This is not normal regarding the distances mentioned. It all depends on the obstacles encountered, even if there are few... the type of house walls, pillars, metallic elements, other wireless signals, everything can play a role. It may also come from a battery delivered that is unfortunately too weak and therefore provides a shorter range. Did the second button react the same way? In any case, do not hesitate to contact our services, we will assist you during these different tests. Every problem has a solution, and I am sure we will find one. Best regards, Christopher securitemarche.fr
5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 19/01/2018
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5 /5
★★★★★

The items ordered were a good price and quality. They were very swiftly delivered

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Verified Buyer
purchased on 20/04/2018
4 /5
★★★★☆

The product unfortunately could not fit (required opening of ports requested by Orange, which the Asian supplier could not provide!) but good dialogue and return without problem from customer service;

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Acheteur Vérifié
purchased on 09/01/2018
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, Indeed, unfortunately we do not have control over the different Internet boxes (and especially this Orange Livebox model which poses problems for us). Don't forget that we can offer you GSM solutions when you have network at home. Thank you for still leaving a positive review. As you have seen, we follow customers to the end, even if it is a refund. Remaining at your service for any other needs. Best regards, Christopher securitemarche.fr
5 /5
★★★★★

Effective, excellent and responsive customer service

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Acheteur Vérifié
purchased on 29/01/2018
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5 /5
★★★★★

Speed, skills, telephone availability, good advice, Everything I ask for, perfect

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Acheteur Vérifié
purchased on 19/01/2018
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4 /5
★★★★☆

Order shipped within very reasonable timeframes, and after-sales service attentive and helpful; the only problem, the alarm remote control I ordered is way too sensitive, just holding it in hand and brushing the button disconnects the alarm; I ordered a second one, but the phenomenon is the same, it's very annoying.

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Acheteur Vérifié
purchased on 15/01/2018
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience encountered. Although these remote controls can sometimes be too sensitive and fragile, they are still supposed to be usable. Do not hesitate to return one of them so that we can check the defect and carry out a guaranteed handling (after checking the condition of the remote control). Best regards, Christopher securitemarche.fr
5 /5
★★★★★

Very good, received quickly and very good after-sales follow-up

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Acheteur Vérifié
purchased on 17/01/2018
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4 /5
★★★★☆

Quick and compliant order

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Acheteur Vérifié
purchased on 10/02/2018
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4 /5
★★★★☆

Nothing to say

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Acheteur Vérifié
purchased on 17/01/2018
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5 /5
★★★★★

No problem

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Acheteur Vérifié
purchased on 18/01/2018
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5 /5
★★★★★

Very good product that I would not hesitate to reuse

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Acheteur Vérifié
purchased on 09/02/2018
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