9.6/10
★★★★★
based on 10466 reviews published

Latest customer reviews

5 /5
★★★★★

We purchased an Ultracomm3 for a terrace of 9 houses about 50 or so yards long. These houses are built around a significant steel frames as they are live/work units and we were to some extent skeptical about the claimed 600m range of the system. However, a simple test proved the aerial inside the gate was more than enough to get a good signal inside the furthest house. Very easy to set up and pair the remote handsets. The only issue to be addressed is the rear entry and an option for a rear mounted terminal box to give flexible entry locations and proper glanding would have been a bonus. Also the the cover allen screws are a bit small and fiddly although a handy tool is provided which makes them easy to remove. Overall seems like a great piece of kit for a relatively small budget.

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Alan R.
purchased on 21/05/2024
Answer from Ultra Secure (ultrasecuredirect.com)
Good afternoon Sir. many thanks for taking the time to leave us a review. It is great to hear that the units work well for you, we do believe in the figures we quote for range, and we do often test these to ensure the coverage as stated, but there are some occasions that wireless transmission ranges can not be achieved, this could be for many reasons. We will certainly take the ideas on board and see if these can be worked into future updates, any re- designs and what possible effect that this could have on costings etc.. Kind regards and thanks again Stuart
5 /5
★★★★★

Fast delivery received what I ordered in good condition,sturdy post

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Robert B.
purchased on 20/05/2024
5 /5
★★★★★

I am very satisfied with Ultra Secure this is my 3rd time of buying and all have been extremely easy , the site on which to find what I was looking for , the customer service is excellent answering any questions patiently , and the delivery was speedy too so I am very satisfied and will definitely recommend .

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Janette B.
purchased on 15/05/2024
5 /5
★★★★★

Can't fault the supplier. Fast delivery and alarm as described. Instructions a bit confusing but got there in the end.

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Andrew B.
purchased on 14/05/2024
5 /5
★★★★★

Super fast delivery, good quality. Just the job for what I need

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Elaine E.
purchased on 15/05/2024
5 /5
★★★★★

Great company... always superfast delivery And always great quality products. Would not use anyone else. Thank you

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Andrew E.
purchased on 14/05/2024
5 /5
★★★★★

Arrived quickly and well packaged , great cam

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Jayne C.
purchased on 11/05/2024
5 /5
★★★★★

Excellent fast service and delivery many thanks

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Alistair M.
purchased on 09/05/2024
5 /5
★★★★★

After speaking to a knowledgeable gentleman from Ultra Secure Direct I placed an order for a wireless caravan alarm system on Friday afternoon. Alarm system delivered the following morning (I didn't even pay for postage as spent more than £75!). To make my life easier, someone from Ultra Secure Direct had even gone to the trouble of syncing all the individual parts - brilliant! System fitted Saturday afternoon, works well. Thank you!

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Paul S.
purchased on 10/05/2024
5 /5
★★★★★

Brilliant from start to finish. Items are great quality and arrived quickly.

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Janice M.
purchased on 09/05/2024
5 /5
★★★★★

It was easy to find what I was looking for, and after an initial problem with delivery company, excellent customer service from Stuart, who couldn't have have been more sympathetic and helpful, now have the unit. Many thanks!

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Robert C.
purchased on 06/05/2024
5 /5
★★★★★

The alarm l ordered arrived within a couple of days and was ready to use. Installation was very straightforward.

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Steve J.
purchased on 05/05/2024
5 /5
★★★★★

Straightforward site, excellent product and very fast dispatch.

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Sally J.
purchased on 09/05/2024
5 /5
★★★★★

Easy access ordering , efficient and prompt processing , delivery super quick which is what we all want.

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Angela Johnston J.
purchased on 29/04/2024
5 /5
★★★★★

Ive dealt with ultra secure for a lot of years for security products and always found them to be spot on for delivery and after sales service advice .

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John D.
purchased on 03/05/2024
5 /5
★★★★★

Good communication arrived quickly well packaged

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Alex Y.
purchased on 04/05/2024
1 /5
★☆☆☆☆

I have a problem with the intercom from day one I have had lots of emails with the technical department and they can't resolve it and want me to return and pay for the return postage for test and possibly repaired the company will not supply a replacement

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Barry A.
purchased on 29/03/2024
Answer from Ultra Secure (ultrasecuredirect.com)
Good morning, Sir. Many thanks for taking the time to leave a review. We are sorry that you have experienced some difficulties with the system and our technical department have been working hard to resolve the issue, unfortunately they haven't been able to ascertain the required information with regards to the fault and would need the units returned to us so that we can investigate the reported issue. In this instance, we would require the units to be returned to us, if you could arrange the return at your convenience, once we have the units back, we would be in a better position to advise whether there is a fault, or whether a repair or replacement was needed. We would cover return costs if the unit was indeed found to be faulty as reported and not damaged/ misused during installation. Unfortunately, we would be unable to send a replacement unit, especially without knowing fully the reason for the reported fault or refund the units without first having the units back. Please return to us and hopefully we can get this resolved quickly for you. Kind regards Stuart
5 /5
★★★★★

Excellent company to deal with, super fast delivery, what more can you ask for

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Mark William A.
purchased on 02/05/2024
5 /5
★★★★★

Looks like an excellent product. Better than expected. Delivery exactly as promised.

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Alex H.
purchased on 28/04/2024
5 /5
★★★★★

Fantastic service supplying an inexpensive alarm that can be remotely monitored highly recommended

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Nicholas J.
purchased on 30/04/2024
5 /5
★★★★★

Great service and very helpful when I had a query

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Anthony B.
purchased on 27/04/2024
5 /5
★★★★★

Excellent service, super fast delivery ++++++++++++++

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Mark William A.
purchased on 24/04/2024
5 /5
★★★★★

Very good service and quick delivery, the security bollard is very good quality and I am very pleased with it.

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John C.
purchased on 20/04/2024
5 /5
★★★★★

Easy to navigate website, great choice of products. Very quick delivery.

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Hilary D.
purchased on 22/04/2024
5 /5
★★★★★

Excellent tech and sales response and support!

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Hardev C.
purchased on 19/04/2024
5 /5
★★★★★

Items turned up quickly and were exactly what we needed

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John M.
purchased on 20/04/2024
4 /5
★★★★☆

Had to wait a little longer for goods than aticipated but friendly staff alway replied to my emails i would recomend

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Matthew P.
purchased on 10/04/2024
5 /5
★★★★★

Absolutely great customers service and fast delivery, would highly recommend!

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M M.
purchased on 17/04/2024
5 /5
★★★★★

Good products fast delivery

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Paul B.
purchased on 16/04/2024
5 /5
★★★★★

Good service and good price..fast delivery ..will use again ..two items bought so far //thanks

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Garry W.
purchased on 16/04/2024
5 /5
★★★★★

You made this so easy. The receiver was already set up to alert me. I just tied the eye part to a post and pointed it in the right direction. Customer services were really helpful regarding the width of the beam (20 degrees), so the cars in the Lane alongside the eye didn't set it off accidentally. Perfect, instant success. Thank you, well done.

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Su W.
purchased on 15/04/2024
5 /5
★★★★★

As expected

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Brian S.
purchased on 13/04/2024
5 /5
★★★★★

Extremely satisfied with this product. Exactly as advertised, bright and secure for nightly movements in passages and stairwells. Delivery and order was faultless and timely.

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Awnesh P.
purchased on 15/04/2024
5 /5
★★★★★

Good pricing and quick dispatch

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Gary B.
purchased on 10/04/2024
4 /5
★★★★☆

Left on door step on the day they said it would arrive.

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Moelwyn J.
purchased on 08/04/2024
5 /5
★★★★★

Great website. Easy to use and informative, with plenty of support channels including the old fashioned method of speaking to someone. Brilliant.

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Grant K.
purchased on 08/04/2024
5 /5
★★★★★

Easy to order fine delivery great product well satisfied

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Kathleen S.
purchased on 07/04/2024
5 /5
★★★★★

Good price and quick delivery

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Phil B.
purchased on 06/04/2024
5 /5
★★★★★

Delivered next day after ordering. Installed & working.

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Peter A.
purchased on 05/04/2024
5 /5
★★★★★

First class service as previously. Thanks.

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Shirley W.
purchased on 04/04/2024