★★★★★
based on 10256 reviews published
Latest customer reviews
Very easy to use site. I found exactly what I needed right away. The product shipment was very fast. The instructions and installation were very easy. I am happy with my purchase on the site securitemarche.fr and I recommend it.
Very responsive, easy to use
Effective.
Just one complaint, the features of this camera are too confusing, and the night resolution in infrared is really poor. It lacks an SD card for recording.
Thank you for your message and your order.
Please note that there are different models of cameras, with better quality infrared, and also with an SD card if necessary. It is obviously a matter of price.
This image quality is often subjective as generally customers are quite satisfied with the vision that these cameras provide.
We are of course at your disposal if necessary, do not hesitate to contact us if we can be of assistance.
Best regards,
Fast, serious material that matches the description.
The sound to start the alarm is a bit too loud. Otherwise, it works very well! Effective.
Very good
Very serious site, always someone to answer your questions, I recommend
Very good site
Good client service thank you
Excellent
Very good. fast shipping.
Good site in terms of product quality not up to date in time
Please excuse us for this inconvenience.
I see that you contacted our services on September 1st, and that we provided you with instructions to follow on your siren. Since then I see no correspondence? If you are experiencing defects, please do not hesitate to contact our workshop, they will know how to guide you and find the encountered failure. If we are not informed, it is difficult for us to help you.
I assure you, this material is sold in large quantities and is very reliable (otherwise we would have stopped selling it...), I have no doubt that the problem can be resolved.
I will also ask a technician to contact you directly at the beginning of the week.
Personally remaining at your disposal if necessary.
Best regards,
Christopher
To recommend, no bad surprises, delivered on time.
Perfect
Great advice and good material
I received a control panel already configured so just plug it in and it works. fifteen days later, after removing the SIM card and putting it back, I no longer had info by SMS, the technician performed all the manipulations from his home, and it turned out that I had hidden the call number, so he indicated the manipulation on my iPhone to unlock it. Bravo, nothing but good to say!
Note that I had to call three times and therefore had three different advisors on the phone. Despite this, each of them was particularly good advice, polite, friendly, and especially effective. Bravo! Keep it up. It changes from companies where you have the clear impression of bothering them rather than being a potential customer... Sincere greetings.
Very satisfied with my order, fast delivery, the staff is very pleasant on the phone and very good explanation of how my purchase works
I made this order for personal reasons: everything is impeccable, the setup of the devices is very simple and well explained. Thank you to the whole team!
Flawless service. Reliable product that completely matches what I wanted.
Good advice and especially availability of the technicians, easy and effective installation, I recommend
The products offered by this site are of quality and communication with the sales service is easily accessible. This site offers good equipment with very appreciated installation and usage assistance?
It's a shame to pay €10 for a recommended shipping for an order of barely €30 otherwise; fast, advice, no issues for now, it was for a friend who did not appreciate the fees, a simple colissimo would have been quite enough hence the 2 stars less..
Sorry for that, express transport 24h for a low-value order is indeed priced at €9.90 including VAT (and unfortunately costs us even more!). You also had the option of a delivery at €6.90, I don't know if you saw it?
These shipping costs are calculated automatically by the site based on the purchase value. In some specific cases, the calculation is not the most accurate, you should not hesitate to contact us to let us know, we could have adjusted accordingly (a postal shipment at €2.90 would have been good in this case, the product is light).
Please convey our apologies to your friend, and tell him not to hesitate to call us so that we can make a gesture on a future order.
We hope that nevertheless the product satisfies him.
Remaining at your disposal.
Best regards,
Very satisfied, the information is precise, a responsive customer service, everything is OK, I recommend this seller
The information received by phone answered my questions well. Simple order and impeccable delivery.
Clear and straightforward
It's beautiful
I ordered a battery-powered doorbell. I received the package well, but after checking the material, it turned out: 1/ out of the two batteries provided, one was empty. It's not a big deal, that can happen 2/ But on the two buttons for the doorbell, the second one cannot be used because it is intended for a different frequency. This error is abnormal.
First of all, thank you for your order, and sorry for the inconvenience caused.
Regarding the battery, this is not normal, I will ask our workshop to contact you about this.
Regarding the button, did you receive, see, and read the instruction letter that is attached to this product?
It is explained that the second button must indeed be paired by you. This is completely normal (not at all a question of different frequency, I assure you). Why? Because, on this product, each time the battery is removed, the button must be paired again with the receiver-doorbell.
We test the material before shipping, so I have no doubt about its proper functioning (except in exceptional cases, covered by the warranty obviously).
To avoid any risk of triggers or leaks during transport, we remove the batteries from the products. Therefore, you simply need to proceed with the pairing during the setup (pressing 2 buttons simultaneously: the black button on the back of the doorbell, and the doorbell button).
Our service is of course at your disposal (email, phone) for any additional help, do not hesitate to contact us, we are here to help you.
Best regards,
Christopher
The material I bought is used to protect the gate of a site that I monitor at night.. the material works quite well as soon as it is well adjusted manually. So I have to do between 4 to 5 tests between the sensor and the console 140 meters back and forth for 1 test. Otherwise, the sensors work very well the console in silent mode does not function, it remains in alarm position 3. That's why I put 4 stars out of 5. Otherwise, I do not regret my purchase as it is very useful for my work.
Thank you for your message.
I have not fully understood the use you make of the product, but do not hesitate to contact us directly to explain this in person, so we can guide you and improve the installation. We have a lot of experience with this range, so we often have tips. If necessary, we can also exchange the product if it is not ideal for your needs.
Best regards,
Order processed and shipped very quickly, very good impression package received quickly.
Very satisfied
Competent company and available for advice. Efficiency, friendliness, and professionalism. Very reasonable quality-price ratio for the products.
Very good product! Satisfied with the seller
Perfectly in line with the description and fast shipping. Quality material.
Nothing to report..
Very good technician on the phone but absence of installation documents for the material purchased that we are still waiting for ........
Indeed, please excuse us for that. We generally provide setup letters and, in your case, an explanatory video, but this manual is missing which we are currently working on (specifications change constantly and it is sometimes not easy to keep everything up to date). Add to that the annual holidays, it does not help at all to meet our usual deadlines!
The main thing is that we are reachable and without extra cost to guide you from start to finish, that is what we consider to be the most important, certainly much better than a manual regardless of its writing quality, our products are still very specific and each order is specially prepared for the end customer, the manuals are often only half adapted...
However, I confirm that it is noted that the missing manual should be sent to you quickly as soon as available.
Again, our apologies for the inconvenience, and remaining obviously at your disposal if necessary.
Best regards,
Christopher
I recommend this brand
Good site nothing to say
Telephone advice, delivery time respected, equipment perfectly compliant