Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

All reviews

Acheteur Vérifié

Published on 23/09/2017 à 11h35 following a purchase from 20/06/2017

GOOD EQUIPMENT

Translated reviews

Acheteur Vérifié

Published on 23/09/2017 à 09h01 following a purchase from 06/09/2017

Very happy with my purchase. Thank you, have a good day, I have saved your contact details. M BORN

Translated reviews

Acheteur Vérifié

Published on 23/09/2017 à 08h31 following a purchase from 07/09/2017

Reliable and fast

Translated reviews

Acheteur Vérifié

Published on 23/09/2017 à 07h04 following a purchase from 22/06/2017

Good site with impeccable after-sales service following a problem, thank you again

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 23h04 following a purchase from 27/06/2017

Very good! Advice given over the phone... respect for deadlines... reliable equipment!

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 21h15 following a purchase from 22/06/2017

Courteous, competent, and serious interlocutors. Great quality of service.

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 20h34 following a purchase from 01/08/2017

no issues

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 20h33 following a purchase from 10/09/2017

order received quickly. personal alarm meets my expectations.

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 20h10 following a purchase from 07/08/2017

very good

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 19h59 following a purchase from 24/08/2017

serious, all advice is given

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 19h47 following a purchase from 01/08/2017

excellent site to recommend

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 19h37 following a purchase from 02/06/2017

good advice and fast delivery

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 19h31 following a purchase from 30/08/2017

Products with excellent value for money, a very responsive team in case of problems, nothing to complain about except that: "it's serious and of good quality"

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 19h18 following a purchase from 18/08/2017

everything went as planned...order, delivery I noted nothing negative

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 18h40 following a purchase from 08/07/2017

good

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 18h23 following a purchase from 09/06/2017

very good, impeccable service careful and attentive yes I recommend it, a great team listening to customers

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 17h51 following a purchase from 08/07/2017

Very easy to use site. I found exactly what I needed right away. The product shipment was very fast. The instructions and installation were very easy. I am happy with my purchase on the site securitemarche.fr and I recommend it.

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 17h09 following a purchase from 11/07/2017

very responsive, easy to use

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 17h00 following a purchase from 19/06/2017

Effective.

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 16h28 following a purchase from 30/05/2017

just one complaint, the features of this camera are too confusing, and the night resolution in infrared is really poor. It lacks an SD card for recording.

Translated reviews

Response from Ultra Secure (ultrasecuredirect.com) Published on 22/09/2017

Hello,

Thank you for your message and your order.

Please note that there are different models of cameras, with better quality infrared, and also with an SD card if necessary. It is obviously a matter of price.
This image quality is often subjective as generally customers are quite satisfied with the vision that these cameras provide.

We are of course at your disposal if necessary, do not hesitate to contact us if we can be of assistance.

Best regards,

Acheteur Vérifié

Published on 22/09/2017 à 16h09 following a purchase from 06/06/2017

Fast, serious material that matches the description.

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 15h59 following a purchase from 20/06/2017

The sound to start the alarm is a bit too loud. Otherwise, it works very well! Effective.

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 15h53 following a purchase from 30/08/2017

Very good

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 14h48 following a purchase from 08/07/2017

Very serious site, always someone to answer your questions, I recommend

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 14h30 following a purchase from 28/08/2017

Very good site

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 14h08 following a purchase from 15/07/2017

good client service thank you

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 14h01 following a purchase from 20/07/2017

Excellent

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 13h51 following a purchase from 25/07/2017

Very good. fast shipping.

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 13h37 following a purchase from 31/05/2017

Good site in terms of product quality not up to date in time

Translated reviews

Response from Ultra Secure (ultrasecuredirect.com) Published on 22/09/2017

Hello,

Please excuse us for this inconvenience.
I see that you contacted our services on September 1st, and that we provided you with instructions to follow on your siren. Since then I see no correspondence? If you are experiencing defects, please do not hesitate to contact our workshop, they will know how to guide you and find the encountered failure. If we are not informed, it is difficult for us to help you.
I assure you, this material is sold in large quantities and is very reliable (otherwise we would have stopped selling it...), I have no doubt that the problem can be resolved.

I will also ask a technician to contact you directly at the beginning of the week.

Personally remaining at your disposal if necessary.

Best regards,
Christopher

Acheteur Vérifié

Published on 22/09/2017 à 13h28 following a purchase from 30/06/2017

To recommend, no bad surprises, delivered on time.

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 13h18 following a purchase from 07/06/2017

perfect

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 13h10 following a purchase from 02/08/2017

Great advice and good material

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 12h53 following a purchase from 16/08/2017

I received a control panel already configured so just plug it in and it works.
fifteen days later, after removing the SIM card and putting it back, I no longer had info by SMS, the technician performed all the manipulations from his home, and it turned out that I had hidden the call number, so he indicated the manipulation on my iPhone to unlock it.
Bravo, nothing but good to say!

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 12h39 following a purchase from 18/07/2017

Note that I had to call three times and therefore had three different advisors on the phone. Despite this, each of them was particularly good advice, polite, friendly, and especially effective. Bravo! Keep it up. It changes from companies where you have the clear impression of bothering them rather than being a potential customer... Sincere greetings.

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 12h24 following a purchase from 05/07/2017

Very satisfied with my order, fast delivery, the staff is very pleasant on the phone and very good explanation of how my purchase works

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 12h21 following a purchase from 07/07/2017

I made this order for personal reasons: everything is impeccable, the setup of the devices is very simple and well explained. Thank you to the whole team!

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 12h09 following a purchase from 23/06/2017

Flawless service. Reliable product that completely matches what I wanted.

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 12h07 following a purchase from 24/08/2017

Good advice and especially availability of the technicians, easy and effective installation, I recommend

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 11h43 following a purchase from 22/06/2017

The products offered by this site are of quality and communication with the sales service is easily accessible. This site offers good equipment with very appreciated installation and usage assistance?

Translated reviews

Acheteur Vérifié

Published on 22/09/2017 à 11h12 following a purchase from 26/06/2017

It's a shame to pay €10 for a recommended shipping for an order of barely €30 otherwise; fast, advice, no issues for now, it was for a friend who did not appreciate the fees, a simple colissimo would have been quite enough hence the 2 stars less..

Translated reviews

Response from Ultra Secure (ultrasecuredirect.com) Published on 22/09/2017

Hello,

Sorry for that, express transport 24h for a low-value order is indeed priced at €9.90 including VAT (and unfortunately costs us even more!). You also had the option of a delivery at €6.90, I don't know if you saw it?
These shipping costs are calculated automatically by the site based on the purchase value. In some specific cases, the calculation is not the most accurate, you should not hesitate to contact us to let us know, we could have adjusted accordingly (a postal shipment at €2.90 would have been good in this case, the product is light).
Please convey our apologies to your friend, and tell him not to hesitate to call us so that we can make a gesture on a future order.

We hope that nevertheless the product satisfies him.

Remaining at your disposal.

Best regards,