9.6/10
★★★★★
based on 10256 reviews published

Latest customer reviews

5 /5
★★★★★

First class product and first class service - would highly recommend!!

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Verified Buyer
purchased on 11/10/2023
5 /5
★★★★★

Some problems with Web site could be my laptop or my lack of experience. Certainly no problem with Customer service or advice! I rang several times and was treated with utmost courtesy and understanding. Response was immediate and valuable. Order arrived on time and installation was easy with clear instructions. 1st class Company and would recommend

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Verified Buyer
purchased on 09/10/2023
5 /5
★★★★★

Quality product, Quality service, Quality delivery. Yes this business really is that good at what it does.

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Verified Buyer
purchased on 26/09/2023
5 /5
★★★★★

First class order delivered next day recommend

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Verified Buyer
purchased on 06/10/2023
5 /5
★★★★★

Excellent service and great products

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Verified Buyer
purchased on 06/10/2023
5 /5
★★★★★

Good price fast delivery ..and just what i needed

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Verified Buyer
purchased on 04/10/2023
5 /5
★★★★★

Good service and quality products that work very well.

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Verified Buyer
purchased on 04/10/2023
5 /5
★★★★★

Good advice on website and easy to negotiate. Clear instructions about payment and delivery. My daughter was very happy with item,

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Verified Buyer
purchased on 04/10/2023
1 /5
★☆☆☆☆

Could not speak to anyone about a problem

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Verified Buyer
purchased on 29/09/2023
Answer from Ultra Secure (ultrasecuredirect.com)
Good afternoon. Many thanks for taking the time to provide your feedback and many apologies that you were unable to speak to one of our technicians with regards to your product. We do offer technical support and in the first instance, our answerphone message does ask for customers requiring technical support to contact us via email with a brief description of the issue & product type and contact details. We have a small team here at Ultrasecure, the team have varying skill sets and this process enables us to direct the relevant technician to help you get up and running as soon as possible. Did you manage to get the issue resolved? Do you require additional support? Please forward an email with the product details and issue to us at [email protected], please also forward contact details and I can arrange for one of our technicians to make contact. Hope this helps and look forward to hearing from you. Kind regards Stuart
5 /5
★★★★★

Purchased wireless security camera and monitor and as usual, excellent product, price and service. A satisfied customer.

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Verified Buyer
purchased on 30/09/2023
5 /5
★★★★★

Fast delivery the item was unfortunately damaged they dealt with the issue straight away, a very professional company.

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Verified Buyer
purchased on 01/10/2023
5 /5
★★★★★

Easy website to use. Good product at suitable price. Very quick delivery. What else can you say about a chain and a padlock?

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Verified Buyer
purchased on 02/10/2023
5 /5
★★★★★

Excellent customer service from point of order all the way through to delivery. Well done

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Verified Buyer
purchased on 26/09/2023
5 /5
★★★★★

Excellent product very easy to install and setup. Very good delivery service

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Verified Buyer
purchased on 27/09/2023
5 /5
★★★★★

Excellent customer service and fast reliable delivery .....quality product....5 stars

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Verified Buyer
purchased on 26/09/2023
3 /5
★★★☆☆

I found the instructions for installation of my purchase both confusing and difficult to understand

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Verified Buyer
purchased on 24/09/2023
Answer from Ultra Secure (ultrasecuredirect.com)
Good afternoon Many thanks for your review and many apologies that the instructions were not simple to follow. We have tried to update many of our instruction manuals and set up guides to make the process easier (if possible, we do try to program kits and systems up for customers prior to despatch if we know the set up requirements), using QR codes, pictures and videos as well as re-writing some manuals and frequently asked questions sections on our Technical help pages on our website. Should you require additional support to get the system up and running or have any query about the operation of your kit, please do email us at [email protected], including the issue/query and contact details, I can arrange for one of our technicians to assist and get you up and running. Hope this helps kind regards Stuart
5 /5
★★★★★

Product arrived very promptly, easy to install and works as described .Online support and advice before purchase was also very helpful. Very pleased.

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Verified Buyer
purchased on 25/09/2023
5 /5
★★★★★

Excellent product. Very loud. Perfect

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Verified Buyer
purchased on 20/09/2023
5 /5
★★★★★

I have purchased before from this company which I highly recommend, I have never had any problems with there high quality products.They are extremely helpful.i have recently made another purchased to extend my already installed system,without hesitation I highly recommend this company. with super fast Delivery.

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Verified Buyer
purchased on 20/09/2023
5 /5
★★★★★

EXCELLENT

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Verified Buyer
purchased on 20/09/2023
5 /5
★★★★★

Excellent customer service. They go above and beyond. The post is a great quality

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Verified Buyer
purchased on 17/09/2023
Answer from Ultra Secure (ultrasecuredirect.com)
Good morning, Thank you so much for taking the time to provide your feedback. Everyone here at Ultrasecure Direct loves to know that our customers enjoy what we do. Kind regards Stuart
5 /5
★★★★★

Excellent product simple to install very secure

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Verified Buyer
purchased on 20/09/2023
5 /5
★★★★★

Excellent service . Quick delivery

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Verified Buyer
purchased on 20/09/2023
5 /5
★★★★★

Easy to deal with ,smooth tranactions ..

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Verified Buyer
purchased on 18/09/2023
5 /5
★★★★★

Quick efficient service

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Verified Buyer
purchased on 18/09/2023
5 /5
★★★★★

The best part ever. I am doing security jobs, and I have been looking for suitable sensors all my life. I started using them six months ago, and I never had any issues with them. It detects people or cars in 99.99% of the cases ( no matter what weather you have, rain or sunny day). The batteries last around three months, and the detection range is outstanding. I am sure these are the best of the best.

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Verified Buyer
purchased on 16/09/2023
5 /5
★★★★★

Good

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Verified Buyer
purchased on 16/09/2023
5 /5
★★★★★

Perfect item and fast delivery too

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Verified Buyer
purchased on 16/09/2023
5 /5
★★★★★

Top-notch customer service, special thanks to Philippe for his availability and explanations. I even got a custom product, I finally have a light indicator for the garage door opening. I gladly recommend it.

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Acheteur Vérifié
purchased on 08/09/2023
Translated review
4 /5
★★★★☆

Very good product only problem I have is the 360 degree sensor I need it to guard through my front door only not go off every time I walk by it at night when armed apart from that it's ok

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Verified Buyer
purchased on 13/09/2023
5 /5
★★★★★

Very good aftersales service. One component developed a fault shortly after I installed it and I was quickly sent a replacement after emailing them.

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Verified Buyer
purchased on 12/09/2023
5 /5
★★★★★

Great service and very quick delivery

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Verified Buyer
purchased on 12/09/2023
5 /5
★★★★★

Very fast delivery.

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Verified Buyer
purchased on 12/09/2023
5 /5
★★★★★

I would certainly recommend this company they were very helpful & efficient. My order came within a day.

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Verified Buyer
purchased on 08/09/2023
3 /5
★★★☆☆

The range is shorter than claimed. The default sound needs to be dog barking but it is door bell. So if the electricity is briefly off when away, it will go back to door bell and defeat the purpose. The dog sound is okay

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Verified Buyer
purchased on 02/09/2023
Answer from Ultra Secure (ultrasecuredirect.com)
Dear Sir Many thanks for your review and sorry to hear that the product does not seem to achieve the range as advertised. With these units, there is an option to change the sensitivity settings. Positioning of the unit can also be key to achieving range and hopefully we will be able to advise or give you some pointers if you are uncertain on best set up scenarios. Unfortunately the default alarm/warning chime is not the dog bark and we will pass your comments onto the manufacturer. Hope this helps but please do return the unit to us for a full refund if not satisfied. Kind regards Stuart UltraSecure Direct
5 /5
★★★★★

The delivery was quick as promised and the product appears to be good quality.

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Verified Buyer
purchased on 03/09/2023
5 /5
★★★★★

Easy site to navigate delivery time perfect very pleased with my order that is exactly what I need

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Verified Buyer
purchased on 02/09/2023
5 /5
★★★★★

Very good product , well made and does exactly what it's supposed to do . Very fast dispatch time and received my order within 3 days .

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Verified Buyer
purchased on 31/08/2023
5 /5
★★★★★

Great product and fast delivery. Recommended.

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Verified Buyer
purchased on 30/08/2023
5 /5
★★★★★

I bought 5 parking bollards for my parking spaces in front of my house for use by my tenants as annoyingly were being used by other households. Solves that problem ???? Excellent products, extremely happy with their service and goods were shipped securely and quick delivery. Highly recommend

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Verified Buyer
purchased on 25/08/2023