English
★★★★★
based on 10677 reviews published
Latest customer reviews
Impeccable order arrived as expected and also very good product
Perfect clear
All good .1st class product
Very good
What annoys me about Ultrasecure is..i have absolutely nothing to complain about. I cannot imagine a better service anywhere. I bought a system from them some years ago and had a few teething problems, not the system mine? However that did not really present any problems because you get on the phone and the tech guys at the other end will spend as long as it takes to get you up and running. All done with courtesy understanding and a friendly manner. Since then I had to renew one of my remotes, I phoned one day and it was delivered the next morning, again I had a little trouble and could not code it to the system only to find I had ordered the wrong part. Again the guys with there customary kind and very helpful manner sent me up the correct part which again I received the following morning....how good is that. I can honestly say when or if my alarm it has to be replaced I would not go anywhere else but UltraSecure. If you have basic DIY skills then go for it, do it yourself help if needed is only a call away. Thank you UltraSecure. A Happy Chappie
System was delivered very fast. Still not fully installed as yet but comments so far. No thought put into length of cable on panel trasformer (only approx. 1 metre long) options are to fit a socket higher up wall or extend cable so it will reach a practical height for the panel, it would cost almost nothing to supply with min 2 metre cable. I expect the same problem will be with alarm box transformer!! Instructions are minimal in some cases do not cover all aspects of the equipment / installation. Overall product seems very good, pity about the minor irritations. will still use Ultra Secure again
Thank you for the honest review, the length of cable from the transformer is standard, although I do not disagree that we should ask the supplier to look at options about having a slightly longer one, I think the question would be how long should it be ?. As for the instructions we send out quick setup guide and our advice which we have made up, we also include the full A5 manual inside the box, together with actually pairing all the sensors to the panel for you before dispatching. We would appreciate your comments to what more we should have done for you, which will help us look into the future.
Good tech support and product
Good product. Prompt service.
A good product
Very good web site has everthing you want to no
I only have the best regards for this company, they are excellent to deal with, will answer any question and I was even given information that is not in any instruction book. Delivery is first class, my order was delivered within twenty four hours.
Great product fast delivery
Cheep feel and look
Sorry you do not like this Padlock, we have sold many over the last few years, with no negative feedback until now. We do have our 30 day money back guarantee to protect customers in cases like this, as we appreciate you cannot always get a feel for a product from looking at a Photo, but we always do our best to give full and honest descriptions on all of our listings. Please feel free to return it within the 30 days for a full refund or exchange for another product.
The item ordered has solved all our problems of not being able to hear our front door being opened. We now have a fully functioning door chime that works all the time. Thanks!
No problem
Quickly responded to my order.
Good
Helpful staff to advise me on the best product. Good delivery. Product works well. The small screws supplied to fit the units to the brackets were poor quality and the heads rounded out, so you may need to source replacement screws
Very good - good product ans service
Excellent product & prompt service - would certainly recommend.Alarm unit more expensive than some but the superior quality is evident & to me is worth the price.
Great prices and prompt delivery. Items matched description.
A very good services and I have no hesitation in recommending ultra secure direct.
Well laid out web site, clear and easy to use. Placed an order and it arrived in a couple of days, well packed and clearly labeled. I haven't fitted the product yet but the installation instructions seem clear. There was an issue with the padlock provided so I left a message on their chat line and voicemail and someone rang me back later. Turns out it was an incorrect size padlock, apologies made and accepted, another one was quickly sent to me. Good service. Thank you
Extremely happy with the product. My only comment would be that the instructions need to be a little simpler (eg you must register the sim card before it will call you) for idiots!
Excellent service, had a query regarding setting up and they led me through it over the phone, and explained something that was not in the instructions - but to my advantage. Have no hesitation in recommending UltraSecure as a company that I will do business with in the future.
Excellent, delivery in J+1, a real technical service
Very quick delivery and a superb product. Thankyou
Reliable, fast and good after-sales service
Very good experience: prior email exchange before the order, responsive and clear. Order arrived quickly and products met my expectations. I recommend therefore
Serious company, fast delivery and available staff. I recommend this site.
I didn't hesitate to call them for advice and I was well advised. Fast delivery (within 48/72h). Very simple instructions (setup in 10 minutes). Very happy with the material. Nothing to say, it's great
Very good value for money
Very good
Great alarms , great service and advice.
Brilliant
Items as advertised with fast delivery.
Easy to use and very informative, the company were even nice enough to pre-pair the different alarms and remotes for me. Thanks Russ
Quick delivery, easy to add to the system.
Very happy with the service
Very good customer relations