★★★★★
based on 10468 reviews published
Latest customer reviews
Very responsive after-sales service, I contacted them for help with installation, the person I spoke to was very competent. Good value for money product, I plan to recommend products from the same range to complete.
Perfect. I use this alarm to secure an agricultural shed.
Very good
Very practical
Excellent commercial service, very good advice before purchase.
No problem. In case of an issue, a contact person online without extra charge.
Very good site and good contact
Well, I regret that there are not more explanations about the material when buying, missing some spacers, had to put interfaces
We apologize for your feelings. I see that you called us 3 times before the sale and 4 times after, you should not hesitate if you needed more information.
Regarding the 'spacers', I am sorry, I do not understand. As my colleague indicated to you on December 19, depending on your installation, you needed to raise the door contact due to the fact that you have a shift. However, this is not something that is provided, I cannot understand what your son-in-law had more.
What I know: these door contacts are delivered with double-sided tape, period. Do not hesitate to contact our service by phone to give us more information. We strive to respond to each request as best as we can.
Best regards,
Christopher
securitemarche.fr
Very good, good advice
Very good. Technicians are attentive.
Perfect, and within the deadlines
Speed and compliance.
Order placed on November 14, package available at the relay point on November 26. That's long! However, the wireless doorbell purchased works perfectly and the transmitters seem particularly well protected against humidity. It is possible to place the transmitters away from humidity (in the mailbox for example) and use a remote wired push button (I did it and it works perfectly). The announced range of 700 m in free field seems real.
I fear there has been confusion.
Your order, placed on Saturday 19/11 at 14:07, was shipped on Monday 21/11. Delivery to the relay point the next day, Tuesday 22/11 at 11:57, package that you picked up at 15:11 the same day.
The rest of your comment fits well with the product purchased, so I think you know well which order it is, but perhaps a small misunderstanding regarding the dates and another order you may have placed online?
Nothing very serious in any case, I just wanted to clarify because our quality of service is very important to me and my colleagues.
The main thing is that the material satisfies you.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
Perfect
Good value products that work and very good service. Nothing to complain about
Order the same day received the next day....
Not bad.
Really very good
Really pros, thank you
Very responsive customer service, everything works, greetings!
Excellent, I recommend this site
Perfect, nothing to say.
Welcome, advice, competence!
Hello, your item is even better than I thought, discreet, practical, and reassuring. By the way, I ordered another one for a friend and she thinks it's great, thank you
Very good site, the alarm is not bad, it's a bit rudimentary but it deters a bit. However, it is true that it is better to put several sirens if we want the neighbors to hear because the alarm is not very loud. For my part, it's for the phone call that I chose this alarm
Indeed, you can add several sirens if necessary. This will amplify the sound, and there is never a limit to effectively scare a thief.
I am surprised that you find the sound not loud enough, this model rings very loudly and generally surprises our customers. Possibly a defect of yours? Do not hesitate to contact us so that we can do tests with you and see about exchanging the material.
Remaining at your disposal.
Best regards,
Christopher
The service is absolutely impeccable, the material sold, however, is of very poor quality. Bought in China at a fraction of the resale price in France, it's a good deal but customers do not get their money's worth!
I am somewhat surprised by your comment.
We did indeed have an issue with one of your products (this happens, whatever the brand, price, quality), which we replaced immediately before any return from you. A return that has never occurred on your part and that we cannot even claim from the supplier for warranty. A dry loss therefore (and who finances this according to you?).
However, this range is very, very appreciated by our customers, who only praise it for its quality AND prices.
We have not heard of any issue with the replacement material, so I deduce that its operation was correct.
Regarding your misplaced comment 'Bought in China at a fraction of the resale price in France, it's a good deal': yes, we are a commercial company, yes we need to make a margin. Why? Because we are a French company, we have to pay charges, salaries, taxes, VAT, import taxes, etc. etc. Do you really think all this is free?
Add that our customer service is WITHOUT fees, WITHOUT surcharges.
We do not practice exaggerated margins, I think our catalog is displayed at reasonable prices. Especially for the quality of service offered behind it. This is in any case the comment we generally receive.
You will excuse us for the inconvenience suffered, but I do not think you have been particularly wronged in this specific case.
We are always open to constructive comments, which I believe is not the case here.
We remain obviously, and despite everything, at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
Easy to use website and a fast and efficient service
Very versatile alarm system.
Good web site and ordering process with tracking updates. Delivery time estimate was accurate to the hour.
Prompt delivery Good product, easily installed and set up.
Customer Service was excellent especially as I needed to change my order just before dispatch after seeking further advice.
Excellent service. Ordered product Tues evening. Delivered. Thurs morning first post.
Excellent communication and good to deal with customer. Highly recommended.
Excellent service and excellent after service too. Sheme the instructions weren't idiot proof but spoke to a very helpful young man on the helpline
Order was delivered promptly .
Could not believe how helpful they were when purchasing. Being an English company having an English contact number is a God send especially if you are going to require tech help. The product was in my hands the next day after ordering. Excellent service. Keep it up
Good with very good customer relations dept.
Very prompt delivery and really pleased with product
Great Service
Helpful advice on the phone, confirmation email and invoice sent immediately and item arrived next day!