★★★★★
based on 10468 reviews published
Latest customer reviews
Excellent
A fast delivery' also setup of alarm explained in simple step by step terms.
Great advice and delivery arrived when it should have.
I received my order from ultrasecuredirect quickly but there was a fault on the item so after speaking to ultrasecuredirect on the telephone was told to return it and posted it back to them on 20th December. The company received my returned item after the Christmas break on 28th December and I received a replacement item all set up for use on 5th January - excellent customer service. i would recommend this company.
I had excellent service from the website. after placing my order I received a phone call about the key I had ordered and was told that the key would not fit the security post. the even allowed me to change my order and remove the key. I thought this was brilliant.
We purchased a wireless door bell/alarm transmitter and 2 receivers: It took quite a bit of time to set up the unites because the instructions included in the boxes were NOT for the versions of the items we purchased. Eventually we figured out how to make them work, but we are greatly limited as to the available options, not having the ability to encode the system according to the directions supplied.
Thank you for the review, we do send these products out already programmed therefore they should work out of the box, I am sorry if you didn't experience this, I am not sure what went wrong here.
You can change the dip-switches inside the Receivers and Transmitter giving you approximately 250 combinations for the Wireless signal, and you have 4 different channels to transmit back to the Receivers, you select the 4 channels by moving dip-switches 9 + 10 inside the Transmitter. If you need further assistance please give our technical staff a call on 01604 589414, option 2.
Regards
Mick
Good service although the website can be a little confusing and difficult to navigate on a pad rather than a larger screen PC
Fast reliable service not to expensive
Quick delivery. Easy to set up (both written and video instructions on line) Very pleased.
Next day delivery of a quality product Also good to know that there's tech help at the end of a phone manned by a real person !!
Thanks quick del .great product.
Great service and prompt delivery. 5 stars
They were very helpful with the delivery, would recommend this company and would use the again.
Excellent Service, second to none
Brilliant - kept up to date all the time with progress and delivery was exactly when I was told it would be.
Goods arrived promptly but not clear on website that Sim card needed to be ordered separately. Now waiting for it to arrive so can't fully review product. Well packed and looks well made.
Excellent service and efficient delivery
Very happy with products ordered and recieved very quickly. The product is perfect, easy to install and use. Totally as described and a very happy customer. Best wishes
Very easy to use and very informative
Everything just as expected delivered promptly, excellent.
This company is spot on, the products they sent me were quality and exactly what I wanted , I could of bought cheaper but when they arrived ( when they told me they would by Email) I was well impressed with the quality and service. I will be using them again and would recommend to other builders. Many Thanks George Marriott ( Marriott Home Services Building and Maintenance)
Excellent service
Very easy to use.A small problem I had with the product was rectified very quickly.I have received excellent service.
Good fast service. Would trade again with them.
Website easy to navigate. Delivery prompt and ontime.
The website is fair but not always that easy to navigate, a common problem. Availability of technical advice is very variable in quality (depth). Smart Wireless Alarm, Built in Auto-Dialler & External PIR was rated a 150metrs but could not get a signal to the receiver on first floor landing at 20 metres outside house wall. Newish house with standard construction. PIR sensors round one corner each of building clad using box profile steel sheeting (0.5mm thick). Should have worked but it wouldn't. If I raised receiver up to window, just about receive the signal. One PIR supplied with a vital 'jumper' missing. Returned whole package (at my cost) to UltraSecure who very promptly refunded my purchase price. Only option with UltraSecure now is to buy 900metre strength beam units which are much more expensive. Bit concerned about life of batteries that are recharged by solar energy though. (Will I need expensive replacement batteries in 12, 18, 24 months time? No one knows.) May still trade with UltraSecure but must reassess carefully.
We are sorry the Smart Alarm wouldn't work in your application, we do test every single product line we ever sell, and only ever quote the results we get from these tests, we never simply reply on specifications from manufacturers. All wireless is tested in open air as it is impossible to know what type of obstructions may cause potential problems when the systems are in use, these obstructions are not always physical. It is unusual that the Smart will not operate on short range as it operates on the 868 frequency, but obviously it was not suitable for you. We wish you well with finding a system to suit your needs, and hope you come back to us for future projects.
Regards
Mark
Good product and excellent value for money.
The whole process was easy and the service excellent. I would certainly recommend and use for further purchases. Customer service could not be faulted quick to respond and action my change of order. Speedy delivery and delighted with quality.
Prompt and easy service coupled with good customer service
Great easy to use website. Wonderful next day delivery. Fab
Very good advice and perfect after-sales service. Very good responsiveness of email responses.
Fantastic service brill products def use again
Simple functional
Absolutely wonderful. I wanted to protect my summerhouse (Man cave) and without fuss, high cost and Tech I would struggle to understand. I found it, right here! The right product is great, but adding the right company to buy it from, Ultra secure made it so much easier and quicker for me. Job done.
Very helpful company always willing to work with you.
Fast efficient service.
Received in quick fashion, assembled well and installed next day. Working well.
Excellent service
Very good
The documentation could be more helpful