★★★★★
based on 10466 reviews published
Latest customer reviews
Very serious, availability, professionals.
Clear and easy to find what you want.
Good
Good
Ok very good all around thank you
Very good service, thank you.
First time I've used Ultra Secure. Prompt delivery and product did exactly what I needed to do..Happy Client. Will use again.
Not great
We apologize for this inconvenience.
Can you tell us the reason why you are not completely satisfied?
Please know that our customer service is available at 09 72 30 88 88 (non-premium call) to help you use your product.
Furthermore, you have a 30-day period to return your order for a refund.
This is our way of ensuring that you are satisfied in all cases.
Remaining at your disposal.
Best regards,
Christopher
securitemarche.fr
Good
Very good
A+++
Very good thank you
Very good site fast shipping I needed technical service for a second remote for my alarm purchased from them I was very well informed thanks to the whole team
Equipment conforms to the order deadline respected quality price very good thank you
Perfect
Good for the order For remote quotes terrible I requested a proposal to secure the house. Never sent despite a follow-up probably overwhelmed....
We apologize for this inconvenience.
I have noted your request from October 6, to which we responded by email with a quote the next day, October 7. Sometimes, unfortunately, emails get lost (spam or otherwise). I will immediately forward the email in question and then ask my colleague to call you back.
Glad you are satisfied with the intercom received.
Thank you for your trust.
Best regards,
Christopher
securitemarche.fr
Very good service attentive to customers super
Very good item but a bit expensive
Very well laid out and easy to use.
Very satisfied with the product as well as the availability and friendliness of the telephone advisor
Very satisfied! The ordered items arrive very quickly. The technical service, very attentive, provided me with all the necessary help to optimize my installation. The exchange of an item was done with exceptional responsiveness. Bravo!
Very fast shipping in careful packaging; clear information on receipt and shipping. I recommend.
Perfect!
Very good
Good products and customer service at your disposal with all the advice to install your equipment.
Great prices and service
Serious site
Perfect
Very good products that do exactly what they are said to do. Also very helpful staff at their head office should you have a problem setting up the security device you have bought. I probably should have read the instructions properly, even so they were still very helpful. Mike . from Kent
Order recorded and received quickly
Your alarm works really well
Good value for money
Very helpful on phone. Order shipped quickly and items good value for cost.
I discover your site. Product purchased is of good quality. Excellent follow-up and speed of delivery are very good assets. Thank you.
Good products & fast delivery
Fast and efficient
The delivery was very long. products low quality.
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
Quality article, meets my expectations
Very good, very good responses by phone and no waiting. Very satisfied with the product.
Perfect