English
★★★★★
based on 10774 reviews published
Summary of reviews
The online store is recognized for its exceptional product quality, with many customers highlighting the performance and durability of items such as sensitive detectors and alarms. Fast delivery is a consistent theme, with numerous reviews praising the prompt shipping, often within 48 to 72 hours, ensuring that orders arrive quickly and well-packaged. Customers frequently mention the high level of customer service, noting the professionalism and responsiveness of the staff who provide valuable advice and support throughout the purchasing process.
Latest customer reviews
Very good site fast shipping I needed technical service for a second remote for my alarm purchased from them I was very well informed thanks to the whole team
Equipment conforms to the order deadline respected quality price very good thank you
Perfect
Good for the order For remote quotes terrible I requested a proposal to secure the house. Never sent despite a follow-up probably overwhelmed....
We apologize for this inconvenience.
I have noted your request from October 6, to which we responded by email with a quote the next day, October 7. Sometimes, unfortunately, emails get lost (spam or otherwise). I will immediately forward the email in question and then ask my colleague to call you back.
Glad you are satisfied with the intercom received.
Thank you for your trust.
Best regards,
Christopher
securitemarche.fr
Very good service attentive to customers super
Very good item but a bit expensive
Very well laid out and easy to use.
Very satisfied with the product as well as the availability and friendliness of the telephone advisor
Very satisfied! The ordered items arrive very quickly. The technical service, very attentive, provided me with all the necessary help to optimize my installation. The exchange of an item was done with exceptional responsiveness. Bravo!
Very fast shipping in careful packaging; clear information on receipt and shipping. I recommend.
Perfect!
Very good
Good products and customer service at your disposal with all the advice to install your equipment.
Great prices and service
Serious site
Perfect
Very good products that do exactly what they are said to do. Also very helpful staff at their head office should you have a problem setting up the security device you have bought. I probably should have read the instructions properly, even so they were still very helpful. Mike . from Kent
Order recorded and received quickly
Your alarm works really well
Good value for money
Very helpful on phone. Order shipped quickly and items good value for cost.
I discover your site. Product purchased is of good quality. Excellent follow-up and speed of delivery are very good assets. Thank you.
Good products & fast delivery
Fast and efficient
The delivery was very long. products low quality.
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
Quality article, meets my expectations
Very good, very good responses by phone and no waiting. Very satisfied with the product.
Perfect
Serious and efficient site. Product conforms to the presentation Fast delivery
Perfect
Really great, professional, human, excellent customer follow-up, rare, well done. jpc
Set of elements prepared to be ready for use: perfect!
Respect for deadlines, competent staff and attentive, wise advice, quick responses to questions asked, deserves its five stars
Very serious site
Great job! Thank you.
Very easy to order through
Very good service
Very good service
My order for replacing a damaged item bought from Ultra Secure about 4 years ago was efficiently & quickly handled.
Only problem was two of the batteries they sent were flat and one of the key fobs does not work despite following the instructions
I am sorry you had some problems, we do test most products (where practical) before despatch, it is very unusual to have 2 flat batteries and a suspect remote control, please contact our customer service on 01604 589414, option 2 where we can resolve the problem, or email us your contact number and we can give you a call.
Regards
Mark